I called Termax because I had a raccoon in my roof that was keeping me up all night. I gave them a call first thing in the morning and explained that I needed it urgently. They came within a few hours the day of. The technician was very friendly and helpful he explained the whole process to me. He was able to catch the raccoon and the babies and sealed up the entry points to make sure no more raccoons would come in. I am extremely glad I found this company. Will definitely be calling them agaim in the future if I have any problems.