- Approximate cost of services:
- $400.00
- Company Response
Hi Meredith,
Thank you for your kind words. We really appreciate you as a customer! Hopefully no more troubles for a while. :)
Sincerely,
Steve
Hi Meredith,
Thank you for your kind words. We really appreciate you as a customer! Hopefully no more troubles for a while. :)
Sincerely,
Steve
Mrs. Burnie,
Thank you for taking the time to write in regarding your experience. We really appreciate your business and look forward to being able to help in the future if the need arises.
Sincerely,
Steve
-load noise coming from the Whirlpool Gold refrigerator when the compressor comes on
Hi Cathy,
Thank you again for trusting us with your service needs. We really appreciate you as a customer!
Sincerely,
Steve
Thank you for the awesome review regarding your refrigerator repair! We really appreciate it!
Sincerely,
The Valley View Appliance Team
Dear Mrs. Jones,
How upsetting it is to see your comments about our company. In life there is always two sides to every story.
Here is what I know of this call. On June 15/14 we were scheduled to service the Bosh dishwasher at your rental property. The technician involved discussed the issue with the tenant and it was agreed upon by both that we would pre-order the required part and reschedule and return with the required part. On June 27/14 the tenant had rescheduled as this was the date she was available. Our technician arrived at 9:36 AM and worked on the unit till 11:07AM. The required water valve was installed, however as soon as the power was re-engaged the new part was damaged. The technician discovered that there was a rodent infestation and that the rodent's had chewed multiple wires throughout the entire wiring harness. Not being able to exactly know the true extent of the damages caused by the rodents our quote was between $800-$1000.00. Our recommendation at the time was to contact Bosch to see if they would be able to help with some of the parts costs. The tenant had advised the technician that other multiple companies had tried fixing this unit prior and had failed. She had indicated that there were multiple requests to yourself to replace the dishwasher prior to our call out.
The reason we had not sent the technician back for a second look was due to the 1.5 + hours already spent examining all of the wiring harness and components and felt this was a very fair and proper assessment of your dishwasher. The charges that you paid for were for a diagnosis $99.95 as well as the installed inlet valve at our cost $39.56 + GST $6.98 = $146.49. We feel this was an honest and fair charge for the service provided.
At no time do we have documented that you had asked to speak to myself or a manager.
Respectfully,
Steve Krause
President
Valley View Appliances Ltd.
Hi Barb,
Thank you so much for the awesome review! Customer's like yourself are our life blood, and have kept us in business since 1995. We really appreciate the business and hope to see you again in the future if the need arises.
Sincerely,
Steve Krause
**MENTION HOMESTARS AT THE TIME OF BOOKING AND SAVE 10% OFF ADDITIONAL LABOUR BEYOND THE DIAGNOSTIC CHARGE **
What do we do?
At Valley View Appliances we bring " Peace of Mind" to your appliance headaches. Or aim is to give you Fast, Friendly, Trustworthy Service at a cost that is affordable. No headaches.
All of our service is proudly guaranteed and performed by government trained technicians. We have over 47 years of accumulated experience in repairing home appliances and we are authorized to perform warranty service for many manufacturers. We pride ourselves in providing fast, trustworthy service at a reasonable rate. Our service vehicles are fully stocked with the most common parts, so that in most cases, we can finish your repairs on our first visit. We try our best to make your repair a quick and pleasant experience, knowing that a satisfied customer is a repeat customer.
We are pleased to serve Calgary and other areas, including: Cochrane, Airdrie, Springbank, and many others. If you have appliance repair needs, give us a call @
(403)247-9602 or book online on our website @ www.ValleyViewAppliances.com
Needing your new Appliances installed? You are in good hands as our installation professionals are true craftsmen and take pride in a job done with excellence. Needing a installation quote please email: Installs@Vvapp.ca