Liberty Security

I contacted Liberty for a competitive bid /quote on a specific system , with optional upgrades. There offering was equipment and price yet the sales rep was quick to upgraded the key pad option to a higher standard when requested. Our home has wireless control from our hand held devices which we especially like. The sales staff was accurate in the estimation of timing to install, availability of installation technicians and the ability to install without running cables and drilling holes everywhere.

After we had the system for a month we asked for additional lights to be placed on the security system, the sales rep lived up to his word and sent the same technician that did the original install and again the service was prompt, accurate and on budget.

We also had a follow up call to ensure we were happy with the work , the system and the service by the Liberty team.

The system has been operational for a few months now and we have had experienced a few calls from the Alarm company on items like 'low battery warning', false alarms due to owner error - the Alarm center was professional , accommodating and helpful.

I have had alarm systems in multiple cities and to date I would say the Liberty team in Calgary has done exceptional work in ensuring our home is protected and we feel supported in having what we need.

As we continue to upgrade our system in the years to come I am confident we will continue to have good service and results from Cole and his team.

We had a bad experience with Liberty, we chose them on the basis of reviews at home stars.

We signed up on the basis of the plans we saw on their website, we got a really good price for thier best plan.
However, later we found that there was a mismatch in what was listed and being supplied, there was not enough clarity on the plans and equipments they'll provide if a customer already had some hard-wired equipments already installed at their place. There were product compatibility issues with Smart Thermostat and some options which we were told will be available but later denied. Sales, Installation and Customer Service had different versions of plans and not sure about what's included and what's not.

Bad experiences with Sales and Installation people led us to cancel the services. We had to do some effots to get the refund.

Update:
I really appreciate the efforts from Liberty Customer Service to resolve the issue, after our review on homestars. It makes me believe that our experience was an one odd incident with them, the customer service is really efficient and they do care. Even though they knew we're not going to continue with their services. We got our refund, an empathy call and few follow-ups and a personalized holiday card which really left a positive experience about the company. Thanks to Cortney!

My wife and I recently chose Liberty Security for our Home alarm system. Everything from the initial walkthrough at our home, to installation was top notch, efficient and professional. All of my questions have been answered quickly. The system itself works great, and the App has been very convenient to control the system remotely. I would not hesitate to recommend Liberty if you're looking for security for your home!

I recently had a security system installed by Liberty and have been very pleased with their service. Doug Stebner was the sales person I dealt with and he was extremely knowledgeable and professional. Liberty was charging a little bit more than some other companies I received quotes from but Doug clearly explained the differences and the added value that Liberty brings to their customers, and I am glad I listened. They are well worth the money for anyone considering getting a security system. In my opinion Liberty is the only option.

I have been looking into security systems for the past few years now and have been hesitant up until now. I have read reviews, talked to the door to door sales guys and have not been happy with anything that I have seen, up until now. A few weeks ago I came across a rep for Liberty Home Security, Adam Williams. We had a good conversation and I invited him to my home for a quote.

With all the sales guys I have had in my home for home security along with the reviews I have read, this was the first time I have ever experienced such a professional and non - threatening discussion. I was not put under pressure in any way to purchase right now or had a limited time offer like I have had with other companies. I was simply given my options of what was suggestion for protection for my home along with additional equipment if it was in my interest. In the end of our meeting I felt as though the Liberty rep was there for the interest in my home and family safety. I was reassured with 100% support from Liberty while I had their equipment at no additional costs.

I was left with a good feeling with the company but did not jump to the conclusion until the install was actually complete. The tech arrived a few days later. We discussed where all the sensors were to be installed as per the suggestions from my sales rep. The install went smooth and clean.

Over the next few days I had been on a few phone calls as there is a bit to understand with the system and training involved. Every time I called in I was given the support and training I requested and my issues were resolved. I am still fine tuning and familiarizing myself with the system as I did get a few upgrades in my system which still ended up being cheaper than the competitors.

I apologize for the long winded message, but I just wanted to let people know out there that are looking into house security, please give Liberty a shot. They are at a 4.5 star rating with excellent reviews. The bonus was that the sales rep is local here to Beaumont and can be contacted anytime where I found others are transients that come in just to make a quick sale.

Security hardware is relatively the same everywhere. Its the sales and customer service that really support a company and finally I found a company that has that. Thank you Liberty.

Right from the start, the service provided by Liberty has been first class. Brant Wolsey (sales rep) was very courteous, patient and professional. I would recommend Brant and Liberty Security Systems to anyone that is looking for a home security system.

We have a very good experience with Liberty . It's a very easy system to understand and the fact we can use a mobile app to control is awesome . Eddie the sales man came to our house to take a look what we need and walked us through what as a company they offer. He is very good . I recommend contacting him . His phone is (780) 293-1144. Thank you so much Eddie !!

We recently had an alarm system installed by Liberty. Right from the start we were very impressed. Doug Stebner, the representative, was professional, friendly and articulate. He explained the options clearly and made appropriate recommendations to suit our situation.
Burns Harris, the installation technician, was very polite and worked efficiently. Burns phoned to say he would be a few minutes late. That was greatly appreciated!!--who besides a company like Liberty gives that kind of customer courtesy anymore!
We highly recommend Liberty to anyone wanting a security system of any kind.

Was looking for a security system as there seems to have a been a rash of break-ins in Airdrie. A co-worker suggested Liberty and the rest is history. I had a few companies give me quotes, but talking to Cole from Liberty eliminated all other considerations. He is sincere and gave me confidence in my decision to go with Liberty. I'd recommend them highly. And hey, since selecting them, I have had a couple of questions and I actually get phone calls with answers. Why look anywhere else?!!

I inquired about a home security system through Liberty's website and received a quick response from Cole, a Sales Consultant. The whole process was informative, custom, and collaborative. He answered all of my questions and we just had the system installed. We were primarily interested in home security and we didnt feel pressured to add on home automation, etc. which was really nice. We also like that Liberty is a Canadian company! My partner and I feel safe with our new system and LOVE that we can see everything from our iPhones and remotely arm/disarm our house. We also like that our system was completely customized to what we wanted. The price upfront and monthly is better than other companies who offer similar setups. We compared other local companies and relied primarily on customer reviews, and we're so glad we chose Liberty!