I have been a client of Lawn troopers for a number of years. Initially I was reasonably satisfied, although I have had to bring up things like closing the backyard gate and even pointing out that the backyard was not cut. I'm the past 2 years however I have seen a large change in the quality and professionalism of staff that has been coming up cut my lawn. They don't trim weeds and allow them to grow in the grass, they spend more time looking for "excrement" than actually cutting the grass and they have almost always left trimmings all over my driveway and yard. I also have been using their weed control services for the yard and have seen little up no change in the level of weeds in my yard.
This week was the final straw as there was 20+ "poo" flags in my backyard which I removed and 90% had nothing under them except a leaf or twig.
It's unfortunate when a business grows that it's reputation can drop drastically due to poor quality staff. Here's hoping that this review will serve to help them get back on track at focusing on quality and customer service over profits and cutting corners.