Empty To Alberta That Guy Vanlines Ltd

We moved from Vancouver to Calgary on November 3 2015. They broke my wardrobe and entertainment centre. The entertainment centre was hidden by the crew who moved me out of Vancouver. When the crew unloading in Calgary finished, I asked where my entertainment centre was. No one knew, until they called the Vancouver employee, and he admitted they broke it, and put it in a storage locker. They also have several items of mine at their office - and to this day, I still don't have them back. No one will answer any emails. I do not know if they have filed a claim with their insurance company because the company won't respond. I registered a complaint with the Better Business Bureau, and the company did not respond to them either. I have gone to the media, and a few outlets have expressed interest in my story. I am now in the process of posting reviews to caution others against using this company. My only other recourse is litigation at this point. I simply want my things back, and to have my broken furniture either repaired, or to be reimbursed for it. Please, do not use this company. I would hate for anyone else to go through an experience like this. It's just awful.

I recently used That Guy Van Lines for my move from Alberta and would recommend them to anyone I know! If you are looking for an honest, upfront price with excellent staff these are the movers to choose. The guys were great and took such care when moving our furniture. They made the whole moving process a lot less stressful. Thank You!

My family had a terrible experience with That Guy Van Lines. Even though we showed them exactly what was needed to be packed into the truck they left several items behind, including several large items in my son's bedroom and an entire shed that we dod't realize they missed until after they had left. While waiting for them to come and unload I was told by the dispatcher that they would not be unloading so my family had to find a hotel that would accept animals last minute. THERE WAS NO APOLOGY OR COMPENSATION FOR THIS! It cost us an additional thousand dollars to move the remainder of our belongings, not to mention hotel costs. I would not recommend this company to my worst enemy. Moving is a stressful time as it is, you don't need crappy movers who do not care about their clients.

Note moving cost was 1500. The additional thousand was what we paid to move the items they left behind.