Tiles R Us

Tile and Grout Cleaning
Toronto ON M6M 0A3
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86%

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Reviews by rating (past 12 months)

Reviews for Tiles R Us

Average customer rating:
9.3 10 (135 reviews)

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David DIorio from Toronto
David DIorio from Toronto
2 reviews Toronto, ON
10/10

Shower restoration

Owen did an excellent job on my shower- it looks brand new. I'd recommend TilesRUs to anyone who is looking to have the tile and grout in their shower restored. Before and after photos are below- I am very happy with how it looks!

Approximate cost of services:
$1,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you fir your business... much appreciated

Estella in Markham
Estella in Markham
1 review Vaughan, ON
10/10

700 sqft of porcelain tile

The grouting in my porcelain tile was really dirty and even the tile itself but Tiles R Us did an amazing job. My tiles look like new now. 100% recommended.

Approximate cost of services:
$1,500.00
0 of 1 people found this review helpful.
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Company Response

Thank you so much for taking tine to give us a wonderful review. Much appreciated.

Private User
Private User
0 reviews Toronto, ON
10/10

Full cleaning of Shower/Tub. Removal of mold andvrecaulking

Excellent Job once again done by OWEN.
Shower tiles look new.
He has expert knowledge complimented with impressive work ethic. Appreciate his respectful clean up after completion.
Accepts the challenge, creates a concise and timely plan and executes it with professionalism for a exceptional final result.
Owen is the ONE that you want to have it done right.

Approximate cost of services:
$800.00
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Company Response

Thank you for your business and that's a wonderful review... much appreciated

Private User
Private User
Private User reviews Toronto, ON
10/10

Kitchen tiles

Great service awesome results Grimy tiles now clean so happy with results. Would hire again

Approximate cost of services:
$2,000.00
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Company Response

Thank you for your business

Private User
Private User
Private User reviews Toronto, ON
10/10

Caulking in bathroom and kitchen

Owen was very good, efficient and tidy.

Expensive for 2.5 hours work.

They responded quickly to my call.

Approximate cost of services:
$650.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your business

Private User
Private User
Private User reviews Toronto, ON
10/10

Service walk in shower, grout and polish tile

Excellent service. Owen was great. Looks brand new..... Use these folks! Most impressed. Highly recommend.

Approximate cost of services:
$1,600.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your business... much appreciated

Private User
Private User
Private User reviews Kleinburg, ON
2/10

Marble front entrance , bathroom shower, Kitchen tiles

Was very disappointed in my service as a 9.4 overall home star rating!... really, not from my perspective. Owen claims he has 27 years experience. Uses old carpets as runners very unprofessional. Wanted to get paid 40% upfront before booking at date. Claims he provides 100% satisfaction guarantee!... not here, he ruined my hardwood floor with his machine, front entrance marble tiles are foggy... he claimed they would look like glass. Home was left full of dust, sinks dirty. Any extras you may need .. he charges outrages prices... would not recommend to anyone.

Approximate cost of services:
$230,000.00
1 of 1 people found this review helpful.
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Company Response

Guido Di Franco is arrogant , rude and disrespectful the way he talks...his hospitality is zero ... never ask workers working in his home if they drink water through out the duration of the job which is almost 12 hrs

Guido the Franco was arguing with the wife upon our arrival and hours afterwards ... already in bad mood
He got mad because he wants to pay CASH no HST and I adviced TilesRus is a reputation building business and cannot transact business without the appropriate taxes. He wanted extra work done at cheap rate, I made him understand that our pricing information is also part of our reputation . Every client pays same rate.

Date cannot be secured or confirmed without deposit. ( COMPANY POLICY ) Demand cannot be effective without a purchasing power. Deposit is the only confirmation that a client is ready, decided and good to GO. Guido di Franco refused to comply with the company policy. I made an exception and booked the job without deposit. That exception I regret .

SHOWER STALL
missing or cracked grout on shower floor and all the surround wall edges. Re grouting was recommended for satisfaction and warranty purposes. However due to budget constraints he opted for the basic package which is just to clean and recaulk.

KITCHEN
33% of the grout in kitchen floor is gone, missing or cracked , again re grouting was recommended however he opted for basic package which is only cleaning .

ENTRANCE
Before and after pictures of the entrance marble would have been very helpful here
Entrance marble has scratches, stains and the grout has embedded discoloration. Guido Di Franco paid for only polishing and sealing, however floor has lots of Lippage ( uneven tiles ) from installation. The Lippage issues were made known to the client. Lippage removal is EXTRA but the client was not charged even thought I went ahead with Lippage removal which is not part of the job. Guido Di Franco claimed another company had polished the marble entrance in the past , which I confirmed not to be true as the entrance has lots of Lippage ( uneven tiles or not level ) which is capable of damaging diamond disk used in restoration and polishing .

TilesRus is currently the best in the business. However we may not be able to satisfy all client. Some clients .. regardless of what you do, they won't be satisfied

Private User
Private User
Private User reviews Toronto, ON
10/10

Bathroom tile cleaning

Tiles R Us was prompt on timing the work was diligent and we were very pleased with the qaulity and outcome

Approximate cost of services:
$1,000.00
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Company Response

Thank you for your business

Helen in Toronto
Helen in Toronto
0 reviews Toronto, ON
10/10

Hallway and bathroom marble tile polishing and grout cleaning

This was an amazingly good experience. Owen (the owner) is meticulous and passionate about doing excellent work. I highly recommend Tiles R Us. Also very considerate of COVID-19 restrictions. Very impressed.

Approximate cost of services:
$1,600.00
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Company Response

Thank you for your business.

Private User
Private User
Private User reviews Toronto, ON
10/10

Black mould shower revitalization

Owen and his Associate were truly fantastic. Responsive, quickly available with quality work. We are thrilled with the end result. The job took twice as long as quoted and the estimate held!
Thoroughly a fabulous experience - highly recommend.

Approximate cost of services:
$900.00
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Company Response

Thank you for your business

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Tiles R Us

At TilesRus, we've got all your needs covered from Tile and Grout Cleaning and Restoration to Marble Restoration and Polishing. Don't hesitate to ask us a question or inquire as to why a certain process has to take place. All of our staff are friendly and knowledgeable and we have ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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