Aaron & Son Plumbing

Plumbing
Markham ON L3T 5R4
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Aaron & Son Plumbing
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86%

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Reviews for Aaron & Son Plumbing

Average customer rating:
8.8 10 (29 reviews)

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Malkaman
Malkaman
1 review Toronto, ON
10/10

Leaking kitchen faucet

Great plumber. Honest and sincere. My kitchen faucet wouldn't stop leaking. He instructed me over the phone how to shut off the water below my sink. He asked me to send a picture of my faucet with my phone to him so he could tell me if he had parts to the faucet . He called me right back, he recognized the faucet and went to his supplier and came to my house with the parts. Wonderful fellow.

Approximate cost of services:
$200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi,
So glad you were happy with our service and we look forward to helping you with any future plumbing problems!
Jaime

Private User
Private User
Private User reviews Richmond Hill, ON
10/10

New hot water tank installation

Amazing work!!! Called Aaron's at 4:30pm on Monday as my hot water tank was leaking. Plumber told me over the phone how to shut of the water to the hot water tank and how to switch off the breaker and drain down the tank to save time and money before he arrived. He had a new tank delivered this morning and he switched out the old for the new. They kept the price that was quoted over the phone. I highly recommend Aaron & Son Plumbing.

Approximate cost of services:
$1,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi! We are thrilled to hear that you are happy with the service you received! We hope you will contact us for any further projects you may have!
-Jaime

aurora
aurora
2 reviews Toronto, ON
4/10

plumbing

I would normally give a 5 star rating as they do good work, are nice guys and come when they say they are going to. This is all great and not overly common in the contractor business so Kudos guys..keep it up. I said only 3 star, and would not recommend for one simple reason - both times their cost was well above expectations based on my past experiences with plumbers. The first call was an emerg call at 11 pm...took him 10 mins, charge was 400 dollars. 2nd call, was about an hour and a half...charged 400 for labour and an extra 150 for parts...both seemed higher than they should. Would have expected around 450. But...good guys, and reliable...you can decide for yourselves.

Approximate cost of services:
$600.00
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Company Response

Hello, sorry to hear about your experience with our pricing but we our glad you are happy with the finished product.

To explain our pricing structure, for an emergency call (after 5pm, and weekends) we charge $100 for the service call and fully stocked truck and have a one hour minimum of labor required, which costs a constant rate of $200/hour. During regular weekday hours we charge $89 for the service call and again a minimum of one hours work at $99/hour.

Thank you very much for your feedback, and we always welcome any suggestions you have, so that we can take them into consideration. We really appreciate your business and would enjoy working on any future projects with you.
-Jaime

Joana
Joana
1 review Vaughan, ON
10/10

New Toilet Installation

I called Aaron & Son Plumbing to have my new toilet that I purchased installed. When I called Aaron & Son Plumbing I was pleasantly greeted by a plumber on the phone (not an answering service or receptionist) who was able to answer my question and even give me a quote over the phone of the total cost to remove my old toilet and replace it with my new toilet. The plumber said that he would be able to come out that day and would be able to be there within an hour. To my surprise an hour later the plumber actually showed up to our house as promised and the whole job was completed within an hour as he had also promised on the phone. Thanks Aaron & Son Plumbing for the OUTSTANDING WORK!!!

Approximate cost of services:
$188.00
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Company Response

Hi Joana, we are so glad that you are happy with your new toilet! We appreciate your business and are excited to work with you on future projects.
-Jaime

Cathy
Cathy
1 review Toronto, ON
9/10

Laundry box rough-in installation

We found Aaron and Son Plumbing through friends, and had just gotten a new washer and dryer. We hired them to install a neww laundry box system to get rid of our ugly laundry tub. At their suggestion we purchased the system and they quickly installed it for is, great work.

Approximate cost of services:
$400.00
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Company Response

Hi Cathy, we're thrilled we were able to help you streamline your laundry room. We appreciate your business, and we hope to work with you on more projects ahead!
-Jaime

Caitlin
Caitlin
1 review Toronto, ON
9/10

New bathroom piping and sink installation

For the renovation of our upstairs washroom, we hired Aaron & Son Plumbing to do the main piping and sink installation. They were very communicative throughout the entire process and followed up afterwards to ensure we were happy with the final product. The installation went and looked great.

Approximate cost of services:
$700.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Caitlin, thank you so much for you're review! We are so glad you're happy with your installation and look forward to working with you in the future.
-Jaime

Tom in Orleans
Tom in Orleans
1 review Vaughan, ON
2/10

Toilet Installation

I found Aaron & Son Plumbing through yellow pages on Saturday November 19, 2016. We had problems taking out the flange so we called for service. They told us the service technician would be here in one hour, and they would be charging $100 for the service call plus $200 per hour of labor. They did arrive within the hour and the technician (Jaime) reviewed/analyzed the initial problem. He originally told us he had all flanges in his vehicle. Once he completed his analysis, he informed us that he in fact did not have the part, and told us he would be leaving for "20 minutes" to pick up the correct piece from his personal supplier. He called 1 hour and 20 minutes later telling us that he was still waiting to get serviced and that the supplier was going through inventory at that time. He said he would return shortly. 20 minutes after the phone call he returned, and we questioned why he didn't pick up the part from the Home Depot five minutes away from the house. He was adamant that the part would not be there even before checking. He completed his work within 30 minutes. He presented us with the bill and we were shocked to see that the total price was $485 for labor yet he was only in the house for a total of 1 hour max (including the initial analysis time). We questioned the labor charges and stated that his extended time on the road should not be part of the total cost. He refused to negotiate on pricing, so we paid the bill reluctantly but would never recommend this company again. He took advantage of the price per hour, when it would have been much less if he had gone down the street. We are positive that a big corporation such as The Home Depot would have the part that was needed. We are very disappointed with their service, and we will NOT be contacting them in the future. Please buyer beware.

Approximate cost of services:
$485.00
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molly in Newmarket
molly in Newmarket
5 reviews Newmarket, ON
10/10

Install new kitchen faucet

We had new counters placed in our kitchen and decided to upgrade our faucet. Once the counters installed we still did not have a plumber selected to install the new faucet and reconnect the plumbing. I did a quick search looking for a local plumber that not only would be able to do the job on the same day but, would also be able to do a great job. I read some reviews for Aaron & Son's Plumbing and contacted them. My first call was greeted by a professional person that was able to commit and deliver on their promise to do work. We appreciate the service and we have running water. Thanks!
Highly recommend Aaron & Son's.

Approximate cost of services:
$200.00
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Consumer in Newmarket
Consumer in Newmarket
5 reviews Newmarket, ON

First Review

2/10

Laundry Pump

They came out right away on a Sunday afternoon to replace my laundry tub pump. I provided the pump and left the installation instructions out for the guy to read. He installed the pump in about an hour and left. Within a few minutes all his connections were leaking. He used the wrong kind of thread seal (the manual said to use teflon tape and NOT the pipe dope that he used. He made it sound like he was doing me a favour to come back and fix his mistake, but he did come back right away and after another hour it was fixed. Read the instructions next time!

Approximate cost of services:
$350.00
What could this company do to improve their services?
Don't just assume that because you have been a plumber for 30 years that you are smarter than the manufacturer's installation manual.
Any advice to offer fellow homeowners facing a similar project?
I would call someone else unless you are in an emergency and they are the only ones available.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Aaron & Son Plumbing

Family-owned and operated for more than 50 years, we at Aaron & Son Plumbing have built our reputation on our depth of experience, excellent workmanship and great customer service.

With 24 hours / 7 days a week emergency plumbing service, you’ll know there’s a reliable and knowledgeable plumber on call to repair any plumbing problems from a clogged shower, drain services to frozen pipes. Our plumbers will come to your site in a mobile shop on wheels, fully equipped with the tools and parts necessary to handle even the biggest jobs efficiently.

Aaron & Son Plumbing & Drains boasts three master plumbers with over 45 years of experience in the plumbing industry. Call on our expertise when you are planning a bathroom renovation. We can install new plumbing or upgrade your existing plumbing so you can relax in your new spa bathroom sooner, completely confident that the work has been done well.

Aaron & Son Plumbing and Drains solves long-standing plumbing problems before they turn into emergencies. We perform high-pressure drain clearing and other plumbing and drain work. Using video camera inspections to accurately pinpoint the source of your plumbing problems, especially in difficult to reach areas, we can save you money, time, and headaches.

Aaron & Son Plumbing and Drains is proud to offer customers fair, up-front pricing and reliable, professional service. Whether you need an emergency repair or an upgrade to your pipes and fixtures, we’re here for you!

CATEGORIES
Plumbing
PRODUCTS
Our trucks are fully stocked with the most common parts needed to perform repairs, therefore there is typically no need to get parts from another supplier.
SERVICES
Our services include: 24-Hour Service, Clogged and Broken Pipe Repairs, Video Camera Inspections, High-Pressure Drain Clearing, Complete Bathroom Renovations, Frozen Pipes – Thawed, Upfront Pricing, Bath and Kitchen Sinks, Bathtub Plumbing, Plumbing Experts Plumbing and Drain Work, Clogged Sinks, Septic Tank Systems Serviced and Leaky Faucet Repairs.
BRANDS
We use specialty brands such as Moen, Delta, American Standard, Mansfield, Waltec, Sloan, Toto, Kohler, Grohe, Rubinet, Riobel, Aqua Brass and InSinkErator.
SPECIALITIES
Our specialties include:24 Hour Emergency Service, Plumbing and Drain Service, Complete Plumbing Repairs, Clogged Drains/Sewer Clearing, New Fixture Installation, Frozen Pipes Thawed, Residential/Commercial Service, Video Camera Inspection and Location, High Pressure Drain Clearing, Sump Pumps/Sewage Ejectors Service, Water Softener Installation, Complete Bathroom Renovations, Cracked / Burst Pipe Repairs, Bathroom and Kitchen Sink Plumbing and Repairs, Bathtub Plumbing and Repairs, Clear Clogged Sinks, Toilet, Showers and Bathtubs, Septic Tank Systems Service and Leaky Faucet Repairs.
WEBSITE
http://aaronsplumbing.ca
YEAR ESTABLISHED
1971
PAYMENT METHOD
Visa, Master Card, American Express, Debit and Cash
LICENSES
Licensed and Insured Master Plumber #15127
LIABILITY INSURANCE
Yes
PROJECT MINIMUM
None
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 years on parts supplied, unless manufactures warranty extends further.
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