Ars Repair & Installation

Rahul M. came and fixed our refrigerator. He explained what was wrong, showed me the issue and fixed it. He did a great job. Was very friendly and came on time. Love the app so you can track when the technician will show up!
Highly recommend him.

Steps taken to determine if cleaning out was all it needed or if parts were needed. Given realistic expenses, options and advice

The technician Rahul came to fix our washer and he did awesome job and explained all the possible things to be taken care. I am really happy with his service and I will highly recommend his service.

Your technician, Rahul did a very good service, polite, and knows the job his doing.
I would definitely recommend him to anyone I know that needs service from ARS

Sam the technician did a wonderful job, he was able to quickly identify the problem, had the part with him and completed a quick repair, he was pleasant, explained the issue clearly and was fair with his time. Very pleased with the service, excellent service !

Technician Rahul provided professional service to fix the display power panel. He came on time as promised and kind enough to answer all the questions and replaced the part the same time. It was amazing that he carried the required parts and it shows the knowledge and experience and attention that he read the complaint and assessed the job before he came. Thank you Rahul and I recommend Rahul with 5 stars any time!

Rahul is very helpful and professional, he worked very fast and answered the questions i asked.

The water line and door needed to be fixed. Sam was here twice. Once to assess the situation and the second to repair. He was able to answer all our questions and made sure we were completely satisfied.

Sam was the service guy to come fix my machine. He is very polite and came on time. Called me before arrived and fix the problem quick. Very good experience.

Worst experience ever!
Called them for a jammed door lock on the oven after its first-ever self-clean cycle.

1st technician (Avi) didn't know what he was doing, and caused a problem oven while repairing it - jamming the oven divider pressure switch into the back of our unit as he reassembled it (see photo of switch jammed into back housing so it doesn't pop through as it should), and bumbled his way through the diagnosis - he even calling Samsung to help him figure it out - which I guess is better than when he incorrectly told us that the oven divider switch was the temperature sensor....

Later that day, I tried to use the oven as divided units and it wouldn't work. So a 2nd technician came to fix the absent pressure switch that 1st technician had jammed into the back of the unit, and told us the switch was missing a plastic part that protrudes into the oven cavity - think about this - plastic in the oven cavity..... it would melt! We asked him 3 times to clarify his statement about a plastic cap in the oven, and he kept insisting that this was correct, and when we pointed out that the plastic would melt in a hot oven, he didn't know what to say. We asked to see his qualifications and he said he didn't have any - then verbally stumbled and recanted, and said he didn't carry them with him... Eventually, he did free the jammed switch, and we asked him to leave before completing any other work.

Third technician (Peter) was great and knew what he was doing, but when I called to make the appointment for the third tech., to install the ordered part, I told them not to send anyone who didn't know their way around a stove, so we had to wait an extra day to get someone - doesn't instill confidence. Shouldn't everyone working for an appliance repair company know their way around fixing a stove???

Peter, however, was smart, polite and knew what he was doing. He replaced the damaged door lock part, and was done work quickly.

The company has a slick front end appointment and payment system, but most of their techs. 2/3 were incompetent. Given how much they charge for service, I would expect at least a basic level of competency which wasn't there in two of the techs. they supplied.

We're not asking for rocket scientists, but at least people who know about ovens and basic repairs for an issue that I found on Google in less than two minutes that is the most common problem after a self-clean cycle - a jammed door lock!

Peter (3rd tech.)was great and their only saving grace. Price was high especially given the level of competency. I'd never use them again!