Ars Repair & Installation

Their work is top notch, professional, affordable, friendly, responsive. They make sure you understand the repair and give you great tips to keep your appliances in good order. I would highly recommend using ARS.

I scheduled an AGA oven repair June 25th. Technician came and diagnosed the problem and said full control panel needed to be ordered ($1k), suggested calling for a follow up installation appt. I paid for the service call and assumed the process was in good hands. I called back June 30th for update and was told ARS was waiting for parts dept to update them. I called, emailed, and used chat function repeatedly with no answer or follow up from any of them - phone numbers were either disconnected or rarely accessible. It is now July 15th and still, no update (!).
When pressured today they gave the same excuse and said a supervisor was not available to escalate the call. We have an oven that hasn't functioned since June 25th and have children with special dietary needs that require us to cook special meals for them regularly. Extremely stressful. I have zero confidence in this company now - they were so highly rated online, I was excited to finally have a solution. I would avoid this company at ALL costs - a bush league operation with terrible customer service. Do not waste your time.

Qaiser did an amazing job fixing our gas range. He was quick to diagnose the issue, and once the part came in (which was also very quick), he came and completed the job promptly. The automated service and technician tracking are great, and help make the entire experience very efficient.

Professional and courteous service. Couldn't ask for more.

Thanks!
James and Toni

Would like to give a big shout to ARS technician Andrey who was very helpful and friendly. Would highly recommend ARS who are easy to communicate with and prompt with service.

I booked a refrigerator repair service due to it not running. The coming technician was delayed after 5 days waiting. He opened the back cover and said the cooling fan need to be replaced. Need order the fan and need another one week for the order. I can’t wait so long without fridge in summer. So I tried and bought a new fan and replaced. The dispatcher told me on the phone the company will not send any one to touch the fridge as I replaced the fan.
That’s why they request $120 when you requested their services.

Not only did this company not respond to communications via email but they confused the service with another individual for a microwave. Amy advised that they would send paper invoice as I have no ability to print it with the tech to service the call.

When the service individual was on site, not only did they get frustrated as he was not able to put a screw in the back of the dryer and had to pull the stacked laundry pair to do the job but the tech also stopped wearing his mask in frustration.

This is not the time to be removing a mask when your in someones home working on an appliance.

When the correct name for the service was requested, the dispatcher Amy got rather rude when the information was trying to be clarified and has not responded to the request to escalate the issue that was on the 22nd

Rather than trying to solve the issue, the tech, Stephen R, just threatened with going to a collection agency and when leaving, just referred to the customer as a piece of s*it.

Still waiting to be contacted to pay the invoice as work was completed but given what had transpired, this company does not seem interested in solving the issue but rather just threatening customers with collection and more so, with removing their masks when in your home.

The repair man was courteous and informative. He showed me which functions favour the efficient running of the machine and how best to ensure that it run always runs smoothly. I would highly recommend ARS.

My brand new Samsung stove had a faulty sensor, necessitating 2 visits within a month on an appliance that I had only owned for 7 weeks. The technician was very knowledgeable, friendly, quick to determine the problem and consulted with Samsung to ensure that he was managing the situation correctly. I was very pleased with the service and would certainly use them again.

The repair was covered by Samsung!
They came to inspect the machine, found the leaking hose and came back when the new part arrived. They followed Covid-19 precautions! Friendly technicians!
They are busy so it took a few days to get both appointments.

This is the first negative view I have ever written, but the way this company handled our complaint about the unqualified technician that came to service our Thermador induction cooktop was quite unbelievable and I do not want others to have a similar experience (although a couple reviews here tell me we are not the first). We had been getting system error messages on the cooktop with increasing frequency, resulting in not being able to use it for sometimes days at a time.

After walking into the kitchen and seeing the appliance was an induction cooktop, the technician told us we were probably using the wrong pots and that only cast iron could be used on induction. We've had this cooktop for 7 years and have been using the same pots specifically for induction cooktops, so the problem was not our pots! He didn't believe us, so we set a pot of water on to boil. This was our first clue that he didn't know a thing about induction cooktops. He also told us that the humming sound when the pot was boiling was a sign that the we were using the wrong pots. However, the manual and Thermador website both clearly state humming sounds are normal and to be expected. He then told us that we must not be putting on our pots in the right places on the cooktop. We have a Freedom cooktop which means the entire surface can be used in many configurations of pots and pans, so again, he didn't know what he was talking about. All this was said with doing nothing more than turning on the cooktop for the water to boil. He repeatedly told us the entire cooktop would need replacing as you could not replace parts. At this point, we knew he didn't know anything about this cooktop from what he had been saying and having not even examined it and just wanted to get him out of our house. (This is during COVID isolation when we've had no family or friends in our house, so having this technician keep on talking in our kitchen about nothing of value was unsettling).

We emailed the company the next day laying out the issues and requested a refund for sending us an unqualified and unknowledgeable technician who did absolutely nothing except wrongly blame us for the cooktop's problems. Instead of addressing our complaint, we received an email back saying the technician "found" a problem with the control panel and they were pricing a new one. Now, how he found a problem without even looking at anything is beyond me, and how he knew which control board we needed is a mystery since he asked nothing about the cooktop.

We emailed again as our concerns were ignored, and were told that their policy clearly states no refunds for service calls and were given a quote for a replacement control panel. The audacity of them to think we would welcome this technician back in our home to fix the cooktop when we were clearly telling them the technician didn't even understand the basics of an induction cooktop was astounding!

Meanwhile, we had a Thermador factory technician come in to service the cooktop, and they fixed something very minor right away, examined the cooktop for airflow and fan function to see if overheating was causing the problem, and told us the only way to know what component needed replacing is to see the error code (which ARS technician said nothing about). After the error code was displayed, it was determined that the left relay board needed replacing NOT the control panel as the ARS technician "guessed"). We will only use Thermador technicians for our kitchen appliances in the future.

My advice would be to steer clear of this company, as you don't know if you will get a technician who is knowledgeable or not, and if you get one who is not, you will be paying for nothing at best, and at worst, possibly get sucked into further charges for botched repairs. If you do choose to go with this company, I highly suggest confirming that the technician coming to your home has experience with the appliance they are coming to service.

I will say that on the surface, they seem to have great customer service. You can track the technician's progress throughout the day to have a sense of when they will arrive at your place, and emails were answered. However, since they do not take customer complaints about technicians seriously, I expect they will continue sending out unqualified technicians.