The Door Master Inc.

Garage Doors & Hardware
ON M5A 1A1
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94%

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Reviews for The Door Master Inc.

Average customer rating:
9.7 10 (299 reviews)

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Chris
Chris
2 reviews Mississauga, ON
3/10

Deceiving Operations

Contacted Same Day Garage Repair for broken spring on a double width door and was quoted $125-225 max. I was very detailed when explaining the problem and door description to the operator. Door Master shows up the next morning and charges me $300, a discounted price. If I balked at the price I would have been charged a fee for the visit according to the operator I spoke to the night before. Felt kind of trapped and knew I was on the hook for some money just for the visit so I told him to go ahead. Seems that these companies operate under a number of different names and phone numbers. Steve the installer was very friendly and finished the job quickly once he got the proper spring.

Approximate cost of services:
$300.00
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Private User
Private User
Private User reviews Toronto, ON
10/10

Garage Door

Called Monday morning that the garage door was only going up about a foot and a half then stopping. The repair man (Steve) called back advising he would be here between 1 & 2pm. In the meantime my husband slid under the door and pulled the red code to disengage the motor, he did this around 12:00pm. The garage door shut and I could not open it manually (which is what we expected to do once the red code was disengaged). So we were convinced he was locked in the garage for at least 1 to 2 hours. Then Steve (along with his apprentice) came to the rescue around 12:40 pm. and had the garage door open in no time. (first he checked with me that | did want my husband out the garage haha) Then he proceeded to explain that the spring was broken on the garage door. He explained the price of the springs (both were broken) and we advised him to go ahead with the repairs. Which were completed in no time. I would definitely recommend Door Master for any garage door repairs. Steve was friendly and professional. He explained everything and had the repairs completed in no time.

Approximate cost of services:
$452.00
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Company Response

We are so happy that your husband was rescued! Thank you for the kind words and amazing review!

Danifx in Toronto
Danifx in Toronto
1 review Burlington, ON
10/10

Garage door

my spring snapped and I couldn't even lift the door......Steve was at my house the next day and had my door working within an hour - it was such a relief! Thank you Steve

Approximate cost of services:
$175.00
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Company Response

Thank you for taking the time to leave us this positive review! We hope you will keep us in mind if you ever need your garage door serviced again!

Sandra in Hamilton
Sandra in Hamilton
1 review Hamilton, ON
10/10

garage door spring was broken done by the door madter

Steve who came to fix my garage door spring did a amazing job he fixed fast and was very polite he explained everything he was doing.
I know who to ask for next time great job.

Approximate cost of services:
$259.00
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Company Response

We are so happy that you had a great experience with Steve! We would like to thank you a thousand times for taking the time to let us know about this experience!

Tony in Pickering
Tony in Pickering
2 reviews Pickering, ON
10/10

Garage door repair, spring replacement

I had my garage door repaired a few months, the technician was very professional, and work was completed on time after all options and information was provided.

I had another small issue recently, and the company responded very promptly. Would highly recommend this company!

Approximate cost of services:
$290.00
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Company Response

We couldn't be happier that we could help you in a timely manner for both situations, it was our pleasure and we hope that you will keep us in mind for any future questions regarding your garage door!

Private User
Private User
Private User reviews Kitchener, ON
10/10

Garage door repair

Friendly service and went out of his way to make extra repairs that were needed that he found at no extra cost. He mentioned that he could leave the garage door without the extra repairs because he wanted to leave it 100% safe. When I asked how much extra it was for the additional repairs he said their would be no extra cost because he already had given me a quote, and it would stay the same cost as the original! Great service

Approximate cost of services:
$210.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you so much for the review! We are very excited to have such a satisfied customer! Please let us assist you in any future needs relating to your garage door, it would be our pleasure!

Private User
Private User
Private User reviews Hamilton, ON
10/10

Garage door repair

Polite, quick and did a great job.
The company was very quick to respond. We called and they came to house the very next business day. The gentleman was very polite and explained clearly what the problem was. The door was fixed in no time and works a lot better than before.

Approximate cost of services:
$515.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for taking the time to write such a wonderful review! It was our pleasure to help you and we hope that you will keep us in mind for your future garage door needs!

Private User
Private User
Private User reviews Kitchener, ON
10/10

Garage door broken springs

Steve did a good job . He replaced broken springs in very short time . Make sure the door is open and close properly . Good service I would recommend this company .

Approximate cost of services:
$226.00
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Company Response

Thank you for the great review! It was our pleasure to assist you and we hope that you will keep us in mind the next time you need your garage door serviced!

Private User
Private User
Private User reviews Toronto, ON
8/10

Garage Door Repair (Cable)

I requested for a quote for the company and after 30 minutes, I got a call from the technician. He provided me a quote which was a bit high for me ($150) for the replacement of cables. Since I did not get another quote, I decided to go for this technician. Requested for the lowering of his cost but justified that the cable is sturdy and made in Germany. The technician arrived in a few minutes. The job was complete in 10 minutes. But for a 10-minute job, the cost of labour is quite high.

Approximate cost of services:
$169.50
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for taking the time to let us know how we did! We hope that our customers understand that our rates are mainly based on the quality of the products we install and also uniquely come with a warranty on both parts and labour, which demonstrates the confidence we have in our products and services! Thank you again for the informative review and we truly hope you will consider calling us again for any garage door needs you may have in the future!

Private User
Private User
Private User reviews Vaughan, ON
10/10

recalibrate garage door

We were in a bind as our garage door opener was taken. We were advised immediately in how to break the signal to our controllers. We appreciated the advice, direction and support in correcting the problem. Thanks so much!

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

We were very sorry to hear that your opener was taken and we were extremely happy that we could help you protect the safety of your home! Thank you for taking the time to let us know you are satisfied with our service and please continue to call us for any assistance needed regarding your garage door!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Door Master Inc.

The Door Master is a garage repair and installation service serving Toronto and the GTA for over 10 years. Many members of our team are homeowners and understand the importance of up-keeping your home. Our technicians are certified experts, reliable professionals, and provide quality service. We are your "one-stop-shop" for garage door needs. Send us a quote request through HomeStars and you will be contacted by a technician. Clients have the option of receiving a quote over the phone or have a technician stop by for a service call for $29.

CATEGORIES
Garage Doors & Hardware
PRODUCTS
Garage Door, Replacement panel(s), Garage Opener, Cable, Spring, Keypad / Remote, Weather Strip, Rails/Tracks,
SERVICES
Residential and Commercial garage Repair, Garage Opener Repair, New Garage Door Installation, New Opener Installation, Panel Replacement, Weather Stripping Replacement, Cable Replacement, Spring Replacement, New Keypad Install, Remote Setup, Emergency Response, Garage Lockout,
BRANDS
LiftMaster, Chamberlain
WEBSITE
http://www.thedoormaster.com
YEAR ESTABLISHED
10
PAYMENT METHOD
Cash, Credit, Cheque
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
The Door Master labour warranty 5 years with receipt. Product warranty by manufacturer
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.