- Approximate cost of services:
- $1,000.00
- Company Response
Thank you very much for taking the time and writing this review. We really appreciate it.
If something changes please let us know!
Thank you very much for taking the time and writing this review. We really appreciate it.
If something changes please let us know!
Celia, you hired us on December 1st to deal with a smell from rats you poisoned and it seems you have written this review immediately after our staff left your premises the same day.
When we called to see how our treatment was performing 3 days later and if a standard as per our company’s policy free of charge follow-up would be needed to accelerate the odor elimination process you refused it.
The treatment we performed takes time to take effect. When we spoke to you again yesterday you mentioned that the smell has improved drastically since the treatment.
Two of our technicians were on location for approximately an hour, neither noticed any strong dead animal smells consequently they could not pin point the exact location of the dead animal and remove the carcass in an efficient manner. Instead, they applied deodorizers through the existing openings of the wall cavity in your basement. The fact that the odour has improved substantially since our treatment is encouraging and is normal as it was explained to you the day you hired us, the day of service and during our follow up call.
The alternative would be to remove pieces of drywall until we find the source. Something you weren’t interested in.
You were made aware of all of the above facts and alternative treatment procedures when you hired us. Our policy is to give a price range for these types of services as there are many unknowns. You were charged the lowest quoted price as we are not in the business of selling additional services that are not needed.
You requested the installation of the wall vent grills and refused a professional rodent treatment as well as the sealing up of all the other rodent entry points rodents are using to enter your living space.
If you would like us to remove the drywall, vapor barrier and insulation so we can find the rodent carcass we can help and gladly quote for that service as well. However, it was not, and currently not needed as the odor has successfully and substantially decreased as you said.
Celia I highly suggest that you hire professionals to perform a rodent extermination and not continue to do it yourself as you will continue to experience the negative externalities of your own actions.
Regardless, if the odor persists, you are covered under our warranty so please let us know and we will perform the follow-up as needed.
Thank you for writing this review. We always perform a thorough inspection to pinpoint any other relevant activity around a customers home.
We will be happy to assist if wasps come back next year. Thank you
Hi Harry, thank you for taking the time and writing this review.
Thank you for the review Kathy!
We are here to help any time. Thank you for the review!
Raccoon & babies in our attic!
You are very welcome Vanda! And thank you very much for the review.
Thank you for the review Frank! We are here to help any time.
Thank you Eli. Glad we could be of assistance.
Thank you very much for taking the time and writing this review. I'm happy that things are progressing well.
We do our best to solve our customer's pest control problems the first time around. However, if the problem is not resolved after our first visit, we keep at it at N/C and honor our 6 month warranty. Thanks again