We called Rob at Pest Maven to help deal with our roof rat issue. We previously used a "budget" pest control person and he came by, set up traps, and visited weekly for three weeks to remove/replace traps as needed. Lo and behold, the rats were back within two months.
This time, we wanted something more than just traps, so we called Rob. He was responsive, setting up an appointment time within a few days, and when he arrived, he was prompt, polite and knowledgeable. He looked around our attic, set traps, and then immediately spotted the hole the rats made to get into our attic. Rob installed a one-way door to allow rats out, but to prevent them from coming back in - no poison, no mess, and completely effective! We heard a little scratching a week later, but nothing since (we've been sleeping without earplugs again for about 2 weeks).
Rob came by for a second appointment to ensure nothing was in the traps and to remove the one-way door and seal the hole, as well as to repair an area nearby where the rats tried to make another hole.
Would not hesitate to call Rob again and will certainly be recommending him to our friends/family!