City Roofing & Aluminum Co.

Roofing
Toronto ON M1V 0B7
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Roofing
City Roofing & Aluminum Co.
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97%

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Reviews for City Roofing & Aluminum Co.

Average customer rating:
9.7 10 (151 reviews)

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Private User
Private User
Private User reviews , ON
10/10

Great service!

I called City Roofing on a Saturday afternoon but got his voice mail. Peter returned my call that evening at around 7 pm and I told him I needed to have all my roof vents replaced. He immediately scheduled me for a next day visit and repair. That's fast service! Price was fair so I had him proceed with the job and it was all done by Sunday evening. Good job Peter!

Approximate cost of services:
$0.00
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Company Response

Thank you for your valuable review!
We will definitely keep up the good work and service.

Private User
Private User
Private User reviews Toronto, ON
10/10

Roof Shingle Replacement

Peter and his crew are professional, fast, and extremely thorough.
I couldn't believe the extremely high quality of workmanship and the fast pace these guys worked. The finished product was amazing and the cleanup job on the site was meticulous, and all done in one day. The pictures speak volumes! I would recommend City Roofing without hesitation!
Thanks Peter, and crew!

Approximate cost of services:
$0.00
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Company Response

Thank you for your valuable review!
We will definitely keep up the good work and service.

Private User
Private User
Private User reviews Markham, ON
0/10

NO SHOWS - WILL LET YOU DOWN!

Peter contacted me through a posting I created on Homestars. I have attached an entire transcript of my conversation with Peter Yee after he first called me. You will see this deadbeat is full of promise and never showed up. I had to contantly babysit Peter and ask him if he was coming. He never showed up once. First because he was too busy with another job. Next, he says will show at 9:00 am (before any rain was to start that day) only to conveniently be so close to my house at noon and turn the car around because it was raining (It stoped raining a half hour later). Eventually he just stopped replying. Definitly call this company if you want someone overprinced and unreliable who wont even show up. Found a local person to do the job for half the price. Thanks Peter, you are top notch respectable person in the industry. We should all be so lucky to want to do business with a company like yours with such great integrity!

Approximate cost of services:
$300.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

We're sorry to hear you had a bad experience with our service. As we all know that exterior work especially roofing repair is highly weather depending and there's no way we can predict the weather accurately. When it rains, we inevitably have to put off the work before even starting until the next scheduled day is set up again. Often we won't come back half an hour later to re-start the work as the weather may change again. On the other hand it is very important for a roofing contractor to take responsibility of customer's property for any water damage in case of unexpected weather factors.
All in all, we do strive to provide the fastest service possible to our customers but unfortunately weather change is beyond our control.

Private User
Private User
Private User reviews Markham, ON
10/10

Exceptional after-sale service

I had my roof replaced by City Roofing 3 years ago. Recently I found some nails were loose so I called Peter to fix them. It was not an emergency case so I didn't expect he come right away in their peak season, but he came at his earliest possibility anyway. He patiently check everywhere and fixed more than I asked. I am very satisfied with their service and would be very happy to recommend them to others.

Approximate cost of services:
$0.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
0 of 1 people found this review helpful.
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Company Response

Thank you very much for your valuable review!
We appreciate your patience and kindness as we will stand behind all of our work as promised. We will definitely keep up the good work and service.

Dan in Calgary
Dan in Calgary
1 review Calgary, AB
0/10

Terrible Service!!!

Had roofing repair work done with Peter a year ago. This year the roof started to leak again and we called Peter to come back and fix the problem. We made two appointments with him (which was set by him), but he never show up and he doesn't even bother to call and let us know he can't make it, wasted two days of our time. When we finally got a hold of him through e-mail he just keep on making excuses and not giving us straight answers. We eventually got tired of his poor communication and the major delays we decided to find other company. THIS IS THE WORST SERVICE EVER!! I would definitely not recommend hiring them for any work.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

We do apologize for any delay or dissatisfaction it may have caused. This particular roof replacement was completed back in 2011 and your skylight leak isn't under our warranty as it wasn't replaced at the time.
However, We did respond to your calls and email of callback and did offer an appointment to see what the problem was. We only found out on the appointment day that you didn't want to wait and already had it resolved.
We do strive to provide the fastest service possible to all of our customers and please understand that service call may take a little longer than normal during our peak season if it isn't an emergency in nature. An extra patience is greatly appreciated as we stand behind all of our work.

Thank you for your business!

Private User
Private User
Private User reviews Toronto, ON
10/10

Roofing in Scarborough

We had our roof replaced by City Roofing and Aluminum in late August. Peter was very meticulous in explaining the technical features of roofing and different options. His team worked in unison and was quick in getting into gear. After the job was finished, Peter stayed behind to do a thorough check. He added extra measures to ensure the attic is animal-proof, and even put on new chalking to our bay window, which is not part of their work. We are very happy with the professionalism of the team.

Approximate cost of services:
$7,000.00
0 of 1 people found this review helpful.
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Company Response

Thank you for your valuable review!
We will definitely keep up the good work and service.

Roof in Markham
Roof in Markham
1 review Markham, ON
10/10

Roof shingles replacement and leaf guard installation

Peter and his team finished the work in a day. When I came home around 7 pm, Peter was cleaning up my driveway and along the house. He went back up to the roof to do a final inspection and took pictures making sure everything is in order. He showed me the pictures and explained to me what has been replaced.
He even trimmed a tree branch at my front yard which has blocked the bay window for long time. His dedication in providing excellent service to his customers is the first time I even experienced. I do not hesitate a second to refer his company to others and secure his company service in future. Thanks a lot, Peter.

Approximate cost of services:
$8,100.00
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Company Response

Thank you for your valuable review !
We will definitely keep up the good work and service.

Koo in Markham
Koo in Markham
1 review Markham, ON
10/10

Roofing

City Roofing did a great job on our roof. I was one of the last on our street to get it done and I know many in our area have been using them. Peter was patient with his explanations of the work needed and the various options. He comes in with a fairly large team which means they are able to do the work in one day. They do a thorough clean up when completed.

Approximate cost of services:
$5,500.00
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Company Response

Thank you for your valuable review !
We will definitely keep up the good work and service.

Kc22 in Brampton
Kc22 in Brampton
3 reviews Markham, ON
10/10

Very professional and willing to help customers

Peter was professional and courteous, explaining what needed work with arial photographs. He looked for way to stay within budget and only made necessary recommendations. Instead of costly vents, he replaced old vents with new larger vents which would provide necessary ventilation without extra cost.
The work was done on time and perfect clean up. Not a plant was damaged in my yard!

He also very willingly helped with work which had nothing to do with his roofing project - releiving my stress levels as I had no idea how to do them myself.
THANK YOU peter & crew!

Approximate cost of services:
$6,000.00
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Company Response

Thank you for your valuable review!
We will definitely keep up the good work and service.

Banny in Toronto
Banny in Toronto
1 review Richmond Hill, ON
10/10

renewing roof shingles (and some extra works)

When it comes to renewing roof shingles, I think most homeowners like myself are not very knowledgeable. We hired Peter and his team based on their excellent reputations … my parents and many of their friends had used their services and highly recommend City Roofing. Peter answered all our questions patiently, he makes sure we understand our options and their pros/cons. Other than replacing our shingles, he also did a lot of extra work for us without any extra fee. I guess he is the kind of guys who cannot see a problem without fixing it. Peter has a good heart to help … we are very thankful and highly recommend his services to anyone.

Approximate cost of services:
$5,000.00
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Company Response

Thank you for your valuable review!
We will definitely keep up the good work and service.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about City Roofing & Aluminum Co.

City roofing and aluminum co. has been in business since 1994, over all these years, our extreme commitment to excellence and customer service make us one of the most trusted name in the roofing industry.
Our roofing department offers residential and commercial services including re-roofing; new roof construction and retro-fitting, we install a wide range of materials such as asphalt shingles, metal roofing, composite roof and cedar wood shakes.
Our aluminum department offers complete aluminum product.s and sheet metal work, our crews utilizes state of art tools and equipment to install aluminum soffit, fascia, seamless eavestrough and rainware accessories.
What’s more, in addition to providing re-roofing services and new construction work, we also offer roofing repair services, on-going maintenance service, and roofing inspection consultations. These services are designed to extend the life of your roof by identifying and fixing the minor problems before they become major issues.

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