Distinct Heating & Cooling

My furnace stopped working Christmas Day.

I called 2 other HVAC companies, one of them did not return my call at all, the other called back 5 hrs later.
Luckily I found Distinct Heating and Cooling.

I called, left a message, and Nate the owner called back a short time later.
I explained what was going on.

I set up an appointment, he came out, on time, and fixed the problem.
He was very patient answering all my questions, and also took the time to
rewire my humidifier which the
homebuider installed, incorrectly.
Nate is an expert, and he takes his time to make sure everything is working as it should. I highly recommend him, and his company.

R. Justin

The service guy that came by was so polite and professional. He checked my furnace over and answered any of my questions. This was the first time I have used this company and am so happy I did. I used to use a larger company before and it was so strange that each time they came they said I needed certain expensive parts for a furnace that was not very old. I will definitely use Distinct Heating and Cooling from now one and I will recommend them to everyone.

When I woke up the first thing I noticed was an electrical burning smell, then I felt that there wasn't any air coming through the vents, even though we have the blower running constantly. I looked on Homesteads and found Distinct Heating had a perfect rating, so I called Nate. He came over a few hours later & diagnosed the problem, as well as other problems that were causing damage. He had to go and get the part, but came back in the afternoon & we had heat again! Nate was great about letting me know the cost upfront as well as providing me with information about replacing our 18 year old furnace - a job that can't be done until the summer. I would highly recommend Distinct!

The project was explained very clearly in terms of what will be done, how it will be done and the time frame. The crew was very polite, clean and qualified. The project went without a hitch and the products have been performing as explained ever since, great job.

Nate came by and did a very thorough walk down of job. He spent over an hour at my home and answered every single question I had (which there were a lot of). He even pointed items that the previous other 3 companies I received quotes from did not even mention. He showed me pictures of previous installs that Distinct had done which set them apart from the other companies I approached as the others did not show me any pictures. Nate and his team were a pleasure to work with and were very courteous. They replaced my 20 year old Lennox furnace and 40 galloon hot water tank with a new York Affinity YP9C furnace, Rheem Pro+50S 50 gallon hot water tank, 5" media furnace filter, Honeywell Prestige IAQ 2.0 thermostat with internet gateway, and Honeywell HE100 flow-through humidifier. The install took 2 days and they arrived exactly when they said they would. No issues at all during the installation.

After the install Nate came by and walked me through the entire system. He even ensured that my settings on My Total Connect Comfort (Honeywell internet control software) were all correct and optimized my system as best possible. He ensured I was 100% satisfied and I was.

I can say that Distinct was one of the most expensive quotes I received but the install quality was well worth it. It you forecast out the extra cost over the life of the furnace (~20 years) the difference is quite minimal on a per year basis considering the quality of products and install. Typically you get what you pay for and this is a prime example of that. I would definitely recommend Distinct to anyone looking for quality products and a high quality install. In my opinion Distinct does the best installs in Calgary. I have been through many $2 million plus show homes since the install and all the other installations are clearly of lower quality (pipe glue dripping down all the pipes, wires zip tied to random places and hanging all over the place, piping not level and straight...). You can tell that Distinct installers actually care about their job and the work they do. Another added benefit was that the price I paid matched the quote exactly.

My furnace has been working flawlessly for the past 3 weeks and my home is much more comfortable with the fully modulating furnace. My basement, which used to be 5-6 degrees colder than the main floor, is nearly the same temperature as the main floor now.

All-in-all I feel the majority of the service providers in Calgary could learn a thing or two from Distinct Heating and Cooling. It's nice to see a company that actually takes pride in their work.

Nate is to the point and makes it clear he does the job right. His installation of vents in my attic made sure there would be no condensation issues, unlike other quotes I had that were cheaper because they cut corners. Jordan, who did the work, was on time, courteous, professional. My attic was reinsulated afterwards and they commented the work was very good. I more recently had Distinct tune-up my furnace. Jordan also did that work and my >10 year old h/e furnace has never run so well! Jason explained everything he did, including turing down the pressure which was too high. My ducting has always banged when the furnace fan turned off and does not any more! Another quote I had said I should bolt a pipe through the ducting to keep it from moving, clearly not addressing the issue. My furnce runs less and my house is less drafty, so money well spent. I will always use Dinstinct from now on.

Nate's team is top notch! We just purchased a 110 year old home, which has a handful of poorly thought out DIY install jobs. The old furnace wasn't a pretty sight. In my research on getting a new furnace one of the things that kept popping up was that the new furnace itself didn't matter nearly as much as the quality of the installation. We gathered quotes from numerous highly reviewed contractors, and Distinct was without question the contractor that made us feel that absolutely nothing would be overlooked. Nate spent the time to thoroughly inspect all aspects of our current furnace system and consider the most efficient ways to improve it with a new furnace and related work. He spotted a number of legitimate things that none of the others saw. Distinct weren't the cheapest quote we received, but they also weren't that much higher than quotes from other respected contractors. The team that worked on the repairs and the install were exceptionally knowledgeable, friendly and respectful. The new furnace is running fantastically since the install, and when I had a question a couple weeks after the install, Nate answered right away! Strong work all around. Highly recommended.

Distinct Heating replaced our two furnaces and hot water heater in July 2015. We had several quotes, but we were impressed from the start with Nate's enthusiasm, knowledge, and attention to detail. Although his price wasn't the lowest, we felt most comfortable that we were getting the best product for our needs and it was going to be installed right. The installation team was professional, courteous, and tidy. The installation was completed on time and as originally quoted, and we could not be happier with the quality of workmanship. You can see in the photos by the paint on the floor how much extra space we now have in the furnace room, and how the new equipment and pipes line up perfectly. I would recommend Nate and his team without hesitation!

I was very impressed with Nate and his crew. Everything was very well explained. The crew arrived on time and the job they did looked very professional. They did an excellent job of the clean up. I would highly recommend them to anyone looking for a new furnace.
Louise G

Nate and his team were courteous, on time, and on budget. Which is more than I can say for our general contractor who built our home! Nate fixed installation issues with our furnace, tidied up our mechanical room, and did a great job installing our two air conditioners. Nate and his team are professional and knowledgeable. I highly recommend Distinct Heating & Cooling!