Distinct Heating & Cooling

Nate from Distinct came to give us a quote and was very informative. We learned that Nate was the owner of the company and when he is the one who gives the quote, you know he really cares about giving his customers the best service.

He explained how our HVAC system works and recommended two models that would best fit our home along with a new humidifier. He explained to us the work they would do, how they would do it, what type of warranty comes with the furnace and showed photos of similar work they have done.

Distinct's workmanship was superb when the installation was complete. The technician did exactly what they said they would do and left the place cleaner than it was. Nate even stopped by after the install to spend time to teach us how to use our new thermostat.

Highly recommend Distinct if you want the job done right.

When both our furnaces stopped working Nate (the owner) Ed, Landon and Christian were the technicians involved in assessing and replacing a motor in one of our furnaces and installing a completely one. All were most personable, prompt, knowledgeable, efficient, clean and careful in their work. Throughout the service the coordinator, Lori, kept us well informed and we are very happy with the new furnace equipment. We would have no hesitation in recommending the company 'Distinct' to anyone looking to solve a heating or cooling problem.

Nate and his team, Landon and Christian, were professional, punctual and very competent. Our two furnaces and ductwork were a disaster. Not only were they very old (our house was built in '59) but they were in the deepest recess of a 4 foot crawl space. We had 3 quotes. One company just told us they wouldn't touch it, the other seemed almost in a panic about the project and weren't sure if how they would do it. Nate come in with such confidence, showing us Before and After photos of a job almost exactly like ours and gave us the number of the client so we could call her. We did and she had rave reviews. For a week, Landon and Christian worked in that horribly cramped and dirty space first dismantling the old and then custom building new ductwork and installing one high-efficiency furnace to replace our old two. Not only was the job beautifully done, but the crawl space was spotless when they left. They used a shop vac to vacuum 50 years of debris, old cement, as well as everything leading to the furnace AND vacuumed the family room! I have worked in the crawl space to store things and to organize and after an hour, my back and knees are done. These professionals worked there 8 hours a day for a week. I was home at the time and could hear them and never once did they swear, despite bumping their heads on the beams more than once. I was SO impressed by this company from start to finish. If I could give 15 out of 10 stars, I would.

We just moved to Calgary and the property we purchased needed an updated heating system. Our daughter and her husband recommended Distinct Heating & Cooling on the basis of their excellent experience with the company. From the time we first met with Nate Burlando when he came to assess our needs and provide a quote until yesterday when the job was completed we were confident we had made the right decision. A detailed quote was provided along with an estimated time of installation and, in fact, they were able to move up the installation date due to a cancellation. The technicians, Landon and Christian, were right on time, installed the furnace and had it up and running by the afternoon of Day 1 (very important as the outside temperature was -10C), returned on Day 2 to complete the installation which included rough-in of an A/C system, replacement of CO/smoke detectors, a humidifier and a new thermostat, all of which was completed on time in accordance with the original estimate and the price came in exactly as quoted. Landon and Christian provided excellent workmanship and left the work area spotless when they left. It has been a real pleasure working with Nate and his team and we would not hesitate to recommend them to anyone.

We woke up to our furnace not working on a very snowy day. We just moved into her house a bit ago and and have never had to use a furnace company before. I went onto Home stars.com and chose to call Distinct Heating and Cooling. Well, I totally lucked out! The company was very busy but they managed to find some time to send the owner over to come and fix our furnace. Nate got the furnace up and running quickly and did a very thorough job of giving it a tune-up as well. He also took the time to look around our new house to make sure the smoke and carbon monoxide alarms were not expired and walked me through programming our furnace properly. Nate is very knowledgable and we will definitely hire him and his company again!

Nothing like having to trust a company that I have never used. I called on my York furnace not working ( where I bought from - they lost contract ) and Nate called me back at 8:00 PM and explained a very reasonable charge. I set up an appointment at 3 the next day. The service tech Jordan was there right at 3 and what a professional young man. He completed the almost complete inside replacement of my furnace. I was billed just what Nate explained, 160.00.
I have found a company I can TRUST!

We had distinct heating replace our two furnaces and hot water tank in our aging home. We found Nate to be very knowledgeable and honest about what our home needed to do the job correctly. Other companies had told us that our home could operate on one furnace when it was originally built to operate with two and Nate was very thorough explaining why that was not the best option for us. We also had been told by other companies that a tankless water system, while a huge investment, would save us money and grant us a rebate from the government. Nate also explained to us why a tankless was not an option for Calgary and had the evidence to back it up. His crew was polite and efficient and left my basement looking better than before. I would recommend distinct heating to everyone!

Where do I begin with how amazing of a company Distinct is! We hired them to install two bathroom vents and a new furnace. Nate the owner came to our house to assess our two projects and gave us a very fair quote (we received two other quotes). He is professional, kind and incredibly knowledgeable. His employees were always punctual and wonderful to have in our home. They worked efficiently. Nate even came to check on the status of the furnace install which was very comforting. We highly recommend Distinct and plan to use them for future housing projects!

Distinct HVAC’s high ratings caught my eye on HomeStars while reviewing companies to assess and estimate my furnace and AC needs. We added them to our list of five companies whom we would invite into our home. Very quickly it became apparent who would and who would not make the list.

One was erased from the list quickly due to assuming, instead of asking, what we wanted done. Another did not know Calgary code so they were removed from our short list. A third was incredibly slow at getting back to us; when they finally did, they overwhelmed us with alternatives. We struck them from the list too. The fourth company wanted to help us save money by having us source a furnace from one big box store to save a bit while they would source the AC themselves. It seemed a bit awkward but was manageable. There was nothing bad about the company or the salesman. We also had Distinct HVAC in to talk about our needs.

Nate showed up on time; accurately assessed our needs; thoroughly explained all the facets of heating, cooling, filtration, and humidity; carefully took measurements; provided an appropriate number of options; and quoted us for exactly what we needed. No, he wasn’t the lowest bid, but would you trust your home comfort to the lowest bidder? You get what you pay for, as is the case in all of life.

His techs showed up when promised; cleaned up (literally vacuumed the work areas and stairs with their own vacuum) after finishing each day; and installed everything in a very aesthetically pleasing yet mechanically sound fashion. My dad, a gas fitter, and former maintenance supervisor at a gas plant in the foothills west of Calgary was very impressed.

When Nate came to do the post installation walk-through, he carefully showed and explained to me all of the important physical aspects of our new comfort system (AC breaker, furnace filter, humidifier filter and water valve setting; the manuals). I almost forgot— his tech broke the light switch cover during his work. so the first thing Nate did when we entered the mechanical room was to replace it with one he brought. Nice!

He also explained in great detail the use of the Ecobee3 system control unit. He detailed why he made certain settings and why we might want to alter them, based on our personal comfort preferences. He setup reminders for the filters and annual system maintenance as well to ensure a long life for our new system.

He also carefully reviewed the summer and winter checklist for the AC unit so that I understood its importance.

All in all, it was a very enjoyable experience. I highly recommend Nate, the two installers Landon and Kristian. as well as Lori, the coordinator who kept us in the loop all the way through the process.

Start with Nate. Don’t bring him in last.