WE GOT JIM'S CARD FROM THE STORE WE BOUGHT THE DIISH WASHER FROM. I WAS A LITTLE UNSURE ABOUT USING HIM, AS WE JUST DIDN'T KNOW WHAT KIND OF BUSINESS HE RAN. I WAS PLEASANTLY SURPRISED..... HE WAS ON TIME (THAT IN IT'S SELF IS AMAZING)....HE WAS VERY FRIENDLY.....AND VERY KNOWLEDGEABLE ABOUT THE PRODUCT HE WAS INSTALLING.HE WENT STRAIGHT TO WORK, AND KNEW EXACTLY WHAT HE WAS DOING.ONCE IT WAS INSTALLED HE TOOK THE TIME TO SHOW US HOW TO OPERATE IT AND HOW TO CLEAN IT (FILTERS).JIM WAS VERY NICE AND I HAVE NO PROBLEM PASSING HIS CARD ONTO MY FAMILY AND FRIENDS. I KEPT HIS CARD AND WILL DEFINITELY USE HIM AGAIN.I FOUND HIM TO BE REASONABLE, RELIABLE AND HONEST HE TOOK OUT OUR OLD DISH WASHER AND ALL THE PACKING FROM OUR NEW ONE AND LEFT MY HOUSE CLEAN AND TIDY. HE'S A REALY KEEPER. :)