Impressive Climate Control

Fireplaces
Ottawa ON K2E
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Write a Review

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HomeStars
Fireplaces
Impressive Climate Control
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81%

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Reviews by rating (past 12 months)

Reviews for Impressive Climate Control

Average customer rating:
9 10 (80 reviews)

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Private User
Private User
1 review Ottawa, ON
4/10

Fireplaceservice

Old fireplace needed anerican parts. Took a while. Installed partially but needed another part in stock but waited another 3 weeks to finalize service overall took a long time. Lots of follow with you to get answers.

Don’t have the value info off hand. I can only assume you have it on file.

I don’t usually recommend on one service experience. Hard to assess a recommendation at this point.

Tx. Overall ok with service.

I appreciated the onsite service while here. Tx

Approximate cost of services:
$0.00
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Company Response

Hello Mrs. McEwen. We thank you for your business. Our original invoice shows some fireplace parts order, which took a while to be received from Kozy heat manufacturer. Once we received the parts you asked us to install them, which we scheduled your service. On the day of service our technician diagnosed a 3rd required part that needed to be ordered besides the 2 you already ordered. Therefore the delay happened because we had to order another part to be able to complete your service. It would have been to your own benefit to have us do the diagnosis first before ordering any parts.

We totally understand the frustration as it was right around Christmas time, and some manufacturer's delay due to the current circumstances.

Private User
Private User
0 reviews Toronto, ON
10/10

Wood stove handle - handled professionally!

Professional, knowledgeable and expedient. Provided a diagram via email to identify part required. Excellent curbside pick-up.

Approximate cost of services:
$75.00
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Company Response

Thank you so much for your great review and choosing our company for your fireplace parts needs.

Private User
Private User
0 reviews Ottawa, ON
10/10

New Air Exchanger

The transaction was straight forward; I was presented with options (repair vs complete replacement); very good value for your money; delivery and installation were done as promised. Work site was cleaned up, no mess left behind them. Overall: Knowledgeable, honest, competent and hard working individuals/organization. Thank you.

Richard

Approximate cost of services:
$2,200.00
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Company Response

We are grateful for your business and trust. Thank you for choosing us and your great review is a great pad on our team's shoulders.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Gas fireplace

I felt I got excellent and personal service from the owner. He is very busy and yet my concerns were very important to him. The quality of the work was excellent.

Approximate cost of services:
$7,000.00
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Company Response

Your business and your positive feedback are much appreciated. Thank you for your support and choosing us as your fireplace service company to go to.

Private User
Private User
0 reviews Toronto, ON
10/10

Professional

They fixed my fireplace which would not start. Professional, friendly and quick. With a name like Impressive climate control, I guess they have to be.

Approximate cost of services:
$150.00
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Company Response

Thank you for leaving us such a nice review. We appreciate your business.

Private User
Private User
1 review Ottawa, ON
0/10

Great technician, terrible office support

The technician was great but the office support is terrible. Technician diagnosed a bad pilot assembly in my gas fireplace, said there’s a 1/100 chance the board is bad too but won’t know until he replaces the pilot assembly. Quoted the pilot assembly at $180-200, board (if needed) $150 and max of 1.25 hours labour at $90/ hour. By my math that means a max of $472.50 + tax. They also charged me $130 for diagnostic visit. The next day Mary from the office informed me that the cost would be $650 + tax. I told her the prices the technician quoted and she replied they are just “ballpark” and prices have really increased due to the current situation. The exchange rate is great and fireplace pilot assemblies are not in demand due to COVID so it’s not clear what situation she’s referring to. I found the parts I need online for prices similar or less than what the technician quoted. Mary also indicated that the pilot assembly and board are special order so I need to pay in advance and are non-refundable. I asked why I need to buy a non-refundable part when there’s only a 1/100 chance I’ll need it but she never responded. It’s been nearly 2 weeks and has not followed up so I assume she does not want my business and I need to find a new fireplace repair company. I am actively searching for a new company now. Impressive Climate Control was a total waste of my time.

Approximate cost of services:
$130.00
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Company Response

Our Tech has provided diagnosis and a ballpark figure for the cost. Techs don't have all the parts pricing on them. Since we only supply original manufacturer's parts for repairs as they accompany a warranty incase they don't work when tech is installing them. We only get the correct parts pricing once we check according to the make and model of your fireplace with the manufacturer. Since every unit is CSA approved we are unable to use aftermarket equipment or parts on your fireplace as it would jeopardize your manufacturer's warranty. Thank you for your understanding.

Private User
Private User
0 reviews Saint Jérôme,
10/10

Impressive Climate Control

Best control have ever had, fit perfectly in my new living room setup tanks you very much

Approximate cost of services:
$218.00
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Company Response

Thank you for your recent online purchase, and taking the time to write us an online review. See you soon again.

Private User
Private User
0 reviews Richmond Hill, ON
0/10

Service

Have yet to receive product. Do not understand delay. Expected product within 7 days. Customer waiting. Does not look good on me.

Approximate cost of services:
$50.00
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Company Response

Hello, According to your order it looks like it has been shipped already and waiting to be picked up @ your local mailbox or post office. Please check your tracking # and follow up.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Gas fireplace check up

Amir and his team at impressive climate control provided excellent service. I would highly recommend them.

Approximate cost of services:
$250.00
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Company Response

Thank you for leaving us a positive review. Will surely pass it on.

Private User
Private User
0 reviews Ottawa, ON
10/10

Fireplace repair

Unit completely refurbished. Delays from manufacturer resulted in extra service calls ... for which we were not charged. Overall quite happy with service and would recommend

Approximate cost of services:
$1,000.00
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Company Response

Thank you so much for taking your time to leave us a great review and most importantly thank you for your business.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Impressive Climate Control

Impressive Climate Control has brought the best in comfort control to the Ottawa area for over a decade and excels at providing our valued customers with highly efficient, reliable and affordable heating, air conditioning, and indoor air quality products. We insist that the products we install in our customer's homes ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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