Thank you for your response. Big or small or customers come first. I'm happy to hear we were able to meet your expectations.
Your review is greatly appreciated. Customer satisfaction is hugely important to us and I'm happy we were able to meet all your needs.
Thank you for your wonderful feedback. We are glad that you were satisfied with the service and job that was done. We pride ourselves in customer service as well as quality workmanship. Please feel free to reach out for any future projects.
ChatGPT
Wow, it sounds like you had quite the project on your hands, but it's wonderful to hear that Cory and the Integrity Roofing team were able to exceed your expectations! We take pride in providing high-quality workmanship and top-notch products to ensure the longevity and integrity of your roof.
It's fantastic to know that your new roof has stood the test of time and weather, and that you received glowing feedback from your home inspection. We believe in transparency and attention to detail, so it's great to hear that Cory took the time to guide you through the process and make sure everything was done right.
Thank you for trusting us with your roofing needs and for sharing your positive experience. Should you ever require our services again or have any questions, please don't hesitate to reach out. We're here to help!
Warm regards,
Shay Barat
Dear Ann,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Shay and our team at Integrity were able to promptly address the issue with your roof, especially during the holiday weekend. Ensuring your home's safety is our top priority, and we're delighted that we could provide efficient and professional service to meet your needs.
We appreciate your recommendation and look forward to assisting you with any future roofing needs you may have. Don't hesitate to reach out whenever you're ready for a new roof or any other assistance. Your satisfaction is our ultimate goal.
Warm regards,
Shay Barat
We were hired to replace Roxana’s neighbor’s leaking roof. Since Roxana and her neighbor share the same roof, we informed her that her roof would also need replacing. Connecting a new roof to an old one can quickly lead to significant issues. Roxana expressed that finding the funds for this project would be challenging. As a company, we understand that roof replacement can be an unexpected expense. However, with the neighbor’s roof already leaking, we couldn’t delay our work. We explained to Roxana that postponing her roof replacement would cost an additional 15%, but since our crew was already onsite, we offered to replace her roof at 15% less than our usual rate. She agreed to proceed.
When we started, we discovered Roxana’s roof had four extra layers, which significantly increased the amount of work and disposal needed. Additionally, her neighbor’s roof had two extra layers. Due to these unexpected conditions, we had to add siding, which was time-consuming and unforeseen. The volume of debris generated was too much to remove in a single day despite our best efforts. To ensure the backyard was tidy and accessible, we chose to work into the evening to clear all the debris, even though it meant working late.
To our surprise, Roxana demanded an additional 15% discount at the end of the project, despite already receiving a 15% discount. Since the roofing issue was primarily due to her neighbor’s roof, we granted her an additional $500 off as a gesture of goodwill. Unfortunately, this was not well-received either. Roxana, we regret your dissatisfaction, but we hope you take comfort in knowing your roof is now of exceptional quality, sparing you from any leakage issues for many years to come.
Thank you for your wonderful feedback! We are delighted to hear that you had a responsive, honest, and friendly experience with our team at Integrity Roofers. We're glad we could address both the reported roof damage and the additional cracks we discovered. Documenting the before and after with pictures is part of our commitment to transparency and quality service. We're thrilled that you found the experience refreshing and positive. Thank you for choosing Integrity Roofers! If you need any further assistance, please don't hesitate to reach out
Skylight repair with roof repairs and vents added
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team at Integrity Roofers. It's our priority to keep our clients informed and educated throughout the entire process. We appreciate your trust in us for your skylight repair, roof repairs, and vent installation. We look forward to assisting you with any future roofing needs. Thanks again for choosing Integrity Roofers!
Thank you for your fantastic review! We are delighted to hear that you were pleased with our timely and professional service. At Integrity Roofers, we prioritize responding swiftly to emergencies, and we’re glad we could address your roof leak around the kitchen skylight despite the challenging weather conditions. It’s great to know that our Project Consultant provided a thorough evaluation and that the additional necessary repairs were completed promptly and at a reasonable price. We take pride in living up to our name and ensuring our customers’ satisfaction. If you need any further assistance, please don’t hesitate to reach out. Thank you for choosing Integrity Roofers!
Thank you for sharing your experience! We’re glad to hear that Shay and the Integrity Roofers team were able to respond quickly to your leak issue. Our goal is to provide prompt and efficient service, and it's great to know that our technician kept you informed and resolved the problem promptly. We appreciate your positive feedback and are happy that you had a satisfactory experience with us. If you have any more roofing needs in the future, please don't hesitate to contact us. Thanks again for choosing Integrity Roofers
Integrity Roofers is a licensed, certified and insured roofing company serving residential and commercial property owners in Toronto and the GTA.
Grounded in our ethics and principles, as people and as a company, we provide roofing services that are professionally executed and fairly priced.
Industry Credentials
Certified by CertainTeed, Integrity Roofers’ contractors are certified Quality Masters and Shingle Applicators. We bring 20 years of roofing experience to the table, with the required knowledge and expertise to provide quality roof installations, repairs, and replacements. With $2,000,000 in liability insurance, both your home and our contractors are covered for any unforeseen or unlikely incidents that may occur on the job.
Friendly and Approachable
Integrity Roofers’ contractors are pleasant to work with and open to hearing any questions or concerns you may have. We are here to serve you in the best way possible, offering educational and practical tips wherever we can to extend the longevity of your roofing system.
