Excellent customer service right from the front line staff, the salesperson, and the technician/installer. I never felt pressured at any step in the project. I was comfortable in discussing my security needs and how I wanted the project done. JTL being a member of the BBB had me narrow my search down as I only deal with companies that are members.
The salesperson was knowledgeable in the products and what to expect in doing the project. I was given a lot of options and the costs were broken down so I could understand them. I was quite shocked at how affordable the cost of the project was going to be. I had looked at this type of project before and it was too expensive and the technology was lacking. I am glad I found this company as they have products that are way better in technology then I thought possible.
The technician/installer was professional and I was given options and ask my opinion numerous times on aspects of the project. Too many times I have had previous installers go ahead with what they wanted to do. Not the case here. The person listened to my questions, concerns, and opinions step by step during the project. There were no surprises.
I highly recommend this company. I now have peace of mind and less stress knowing that my family, home, yard, and vehicles are being protected. Plus, the bonus is having more confidence in dealing with my insurance company if the need arises.
- Approximate cost of services:
- $2,000.00
- What could this company do to improve their services?
- Not sure as I was happy with dealing with them through all aspects of the project.
- Any advice to offer fellow homeowners facing a similar project?
- Definitely talk to JTL.
- Company Response
Hi Mar, good to see these nice words here, and I know technician's on site working experience with you and your family was pleasant as well, so, thank you very much for sharing your feeling with us and I will pass this message to him