We could hear a family of raccoons in our attic. Called SOS on a Thursday - they came out Monday morning. They were able to remove the 5 babies but the mother got away. They set up a one way door on an obvious entry point and then secured the babies in a box with some insulation on the roof in front of the entry point. Over 8 hours had passed and the babies still sat out in the March cold. I called SOS as I was concerned about the welfare of the newborn babies. Sherwin returned in the late evening and I told him at that point that I saw the mother on the inside of the attic near the door. He then left to pick up materials to build a warming box for the babies. After having built a wood box with heating pads inside for the babies he left. I wish they had used a warming box earlier in the day as it was very cold out. Nonetheless, I could hear the babies crying and that assured me they were still very much alive.
We set up another appointment for them to return on a Friday to seal up the entry points ($100 each and there were 7 of them).
Prior to them returning, I called them up to let them know I could hear the mother and her babies in another part of our attic (above my bedroom). They came over Friday at 7:30am. I was still in bed and not a happy camper about this early morning wake up call. Either way, they were able to capture the mother raccoon and her babies. Only this time, there were just 3 babies. The other 2 were dead inside the warming box. I was really saddened to learn this because even though they were in my home and would probably cause destruction, they are still sentient beings.
Sherwin and Jamie sealed up 4 entry points to our home and removed the warming box. Instead of charging us for 4 entry points they charged us for 3 plus the $250 and $80 for removal of mom & babies. With tax, it came out close to $800. That was about $500 more than what I thought it would cost. (As it turned out there were 4 easily compromised points and not 7 as earlier thought).
Overall, the kindness and concern given by Sherwin and his team was very much appreciated. I can't blame them for the deaths of the two babies because they could have died from any other reason. Sherwin did return in the evening twice to protect the babies.
Overall, I would highly recommend them. And if Sherwin is every by this way during the summer... please feel free to stop in for a coffee. Thank you, Sherwin.