Appleseed Barrhaven/ Westend

Snow Removal
Nepean ON K2H 1A3
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Snow Removal
Appleseed Barrhaven/ Westend
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38%

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Reviews by rating (past 12 months)

Reviews for Appleseed Barrhaven/ Westend

Average customer rating:
7.1 10 (64 reviews)

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AJ Harris from Ottawa
AJ Harris from Ottawa
4 reviews Ottawa, ON
6/10

Snow Removal

UPDATE: Appleseed contacted me and successfully remedied my complaint with my service.

Contracted for snow removal including 'shovel service' to clear walkway. Since contracting the snow removal conditions have occurred twice and, in both cases, the driveway was cleared (eventually) by tractor but the shovel service did not occur.

I have called Appleseed three times now identifying that this service which I paid for has not occurred. In all three cases the response was the same - the call agent took my complaint and said she would pass it along but made sure I was aware that 'it's not guaranteed someone will call you back' and in all cases no one ever calls back.

So as of now they are not delivering a service I've paid for and their not returning my calls when I try to resolve the issue.

Review has 1 previous version
Approximate cost of services:
$450.00
What could this company do to improve their services?
Actually deliver the service paid for but, most importantly, call back your customers when they have a complaint.
Any advice to offer fellow homeowners facing a similar project?
Go elsewhere
0 of 1 people found this review helpful.
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Company Response

I have asked that my staff take a further closer look into the situation that has taken place, upon further review it appears as though a data entry error had taken place and the additional service of walkway had not been applied to your contract thus also not charged for the service. My apologies on the inconvenience this had caused to you. I had also asked that they contact you directly to apologize personally in which they had attempted to do so today however were not able to reach you directly however did have a conversation with your wife explaining what had transpired and also offered their deepest apology on the mistake they had made.If you choose to seek another contractor we will proceed with a refund on your account at this time.
Ken Dale
President Appleseed
Barrhaven/Westend

D & B Belovich
D & B Belovich
2 reviews Ottawa, ON
10/10

Snow Removal - Driveway & Walkway

What an outstanding operation! I've been using their services for five years and have been consistently impressed with the quality and the timeliness of their work. Clearly my neighbours have been likewise taken, as several around me are now also using Appleseed Barrhaven/ Westend. Don't like to shovel? (and who does, especially with the winters we've had of late), then this is THE solution. Ken and his stalwart company of adventurers are simply superb! My strongest recommendation.

Approximate cost of services:
$600.00
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Company Response

Thank you for your kind words, it is always great to hear our clients feedback. We have had some daunting larger winters!

Hansa ahara from Nepean
Hansa ahara from Nepean
1 review Ottawa, ON
0/10

snow removal

apple seed snow removal very disappointing service. did not clean the driveway properly. you can keep calling and complaining and no one does anything. I watched from my window the guy cleaning my drive way went once over it and drove away.

Approximate cost of services:
$300.00
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Company Response

Thank you for your feedback. Positive or negative it always helps us to improve.
As a new client to Appleseed I believe unfortunately that you may not clearly understand the process & procedure we employ during a larger storm such as this past weekend.
The clearing you received was to clear and allow you access in and out of your Laneway only during the storm and to clear away city plow debris. A secondary visit is later performed to clear away any snow where cars may have been parked and to widen out the laneways."
It's not about 'pretty' the first run, it's about getting in and out.
This policy was in fact followed for your driveway.
I will review your file with both my General Manager and the actual driver to see if any improvements can be made with your property for the next storm. If you are still unhappy then I believe that your expectations are above and beyond industry standards and will certainly provide a quick pro rated refund should you wish to search for someone who can cater to you more quickly then we have tried to.
Many Thanks

Stacey from Ottawa
Stacey from Ottawa
1 review Ottawa, ON
0/10

Snow Remoavl

After seeing all the great reviews, I thought Appleseed would be a no-brainer.

Unfortunately, over the ENTIRE season, I had to call the company to come and clean out my driveway since it was never done. One week I left for a vacation and found that my driveway had never been cleaned and there was a foot of snow!

Every time I called they would assure me that someone was on the way, but often they would pass late in the evening after I had already come home from work.

I was very unhappy with this service and will certainly not be recommending them to anyone.

Approximate cost of services:
$400.00
0 of 1 people found this review helpful.
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Company Response

I don't normally respond negatively to reviews as every one of them good or bad help us improve.
Im really surprised at this review.? I have checked all past call logs and emails and have yet to find a serious complaint from this person.
When someone waits 'until the NEXT season to file a complaint...I really must question the integrity and merit of the persons re iew and complaint.
Had this person addressed this with me LAST season then most of her issues could have been addressed.
Just saying.
Ken Dale
President

Rita from Ottawa
Rita from Ottawa
1 review Nepean, ON
10/10

Driveway snowblowing

Our first year contracting a snowblowing service and we were extremely pleased with Appleseed Barrhaven/West End. Our tractor driver always cleared the entire driveway, not just the middle, as well as the end. The work was thorough, quick and done without any damage to our property. Communication from the President, Ken Dale, was constant, informative, reassuring and most often humourous as well. We would recommend them to anyone and will definitely be contracting with them again next year.

Approximate cost of services:
$400.00
2 of 2 people found this review helpful.
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Beth from Nepean
Beth from Nepean
2 reviews Nepean, ON
10/10

Snow Removal

Excellent ongoing communication via Email updates in advance of storms and during. Never any damage and always clean to perfection! Amazing never had such great snow removal service. Highly recommended!

Approximate cost of services:
$375.00
2 of 2 people found this review helpful.
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Linda Delorme from Nepean
Linda Delorme from Nepean
3 reviews Nepean, ON
10/10

Winter snow clearing of my double driveway

This is one terrific snow clearing company. When I knew I desperately needed to hire someone, my cousin recommended Appleseed as she has been a customer for years now and was always very happy. I am extremely impressed by the efficiency of the drivers in my first year of never having to lift a shovel on my driveway. Ken keeps us all informed, usually starting the night before a snowfall and gives us up-to-date communication on where the drivers are during the day. I wish every business did such a thorough job with communication! Add to that the fact that Ken Dale, the President of Appleseed, has a fantastic sense of humour that he uses to lower our stresses with this weather and you have one terrific service. It is apparent that customer service is a top priority with them. I am definitely staying with this company and heartily recommend it to anyone.

Approximate cost of services:
$350.00
3 of 3 people found this review helpful.
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Company Response

Many Thanks Linda. Thats' a nicer review then my mother would even write! We look forward to providing you with service for many more years to come. Ken

Marisa from Etobicoke
Marisa from Etobicoke
1 review Nepean, ON
9/10

Snow removing

With all the snow that we received this winter, I have never had to wait and they remove the snow off the complete driveway not just in the middle. They have always been behind the snow plows. Also, you are well informed when they will be coming out via email. Excellent Work....by the this my 4th year with Appleseed.

Approximate cost of services:
$380.00
3 of 3 people found this review helpful.
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Company Response

Many Thanks Marisa, we look forward to providing service to you for many years to come. Ken

Carol from Ottawa
Carol from Ottawa
3 reviews Ottawa, ON
9/10

Snow clearing

I have been a customer of Appleseeds for going on 5 years now. I have always experienced professional and excellent service from the tractor drivers as well as Ken himself. I love the email updates alerting that tractors are in the neighborhood and info such as the plan for clearing during a heavy snowfall. I never hesitate to recommend Appleseed!

Approximate cost of services:
$375.00
3 of 3 people found this review helpful.
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Company Response

Many Thanks Carol. Looking forward to many years to come. Ken

Maureen from Nepean
Maureen from Nepean
1 review Kanata, ON
10/10

Snow clearing

This is my first year with a snow clearing service and I couldn't be more satisfied with the service from Appleseed. I chose this company because my sister uses their services and she said she has always been happy with the service. I was particularly pleased with the constant communication letting me know what to expect in relation to the next snowfall. I will be returning to Appleseed again next year. Big thanks in particular to the drivers who probably never get enough thanks. When we are warm in bed or cuddled up by a warm fire, they are working long hours to make sure everyone gets taken care of. You guys rock!

Approximate cost of services:
$300.00
2 of 2 people found this review helpful.
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Company Response

We' re glad ypu are so pleased Maureen and I will pass on ypur kind words to your Driver.
Ken

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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Barrhaven Appleseed Serving: Barrhaven & Stonebridge/ Half Moon Bay areas
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