Aecon Green Energy Solutions | The Hayter Group

The experience was great from start to finish. The 1st meeting was to see exactly what I needed and the pricing was done also at that time. The installation was great they were fast efficient and cleaned up afterwards

Hats off to Norm who came to my house late afternoon and repaired my air conditioner during the hottest week of the year so far. He was very courteous, knowledgeable and efficient. I will highly recommend him and Aecon Green Energy Solutions to my family and friends.

Heat pump install was good and efficient. One issue that could have been avoided if there was a bit more communication.
Solar panels went up and were installed nicely. Routing the electrical could have been planned better ahead of time. Also seems like it shouldn't have taken as long to install. It was about two weeks before the meter swap; would have been nice to get it running sooner. Overall happy with results.

The workers were very efficient and courteous. They were good to inform me with what they found every step during the process. I really appreciated that.

Awful after sale service. Disrespectful of customer consumers. no worse, ignoring customer concerns. Amazing - never treated like this by any other business, ever

Hayter is the most unprofessional, inconsiderate, unreliable company I have ever known. If you have had issues with your Mitsubishi heat pump unit (Zuba) Don't put the blame on the unit. It is Hayter Technicians who are not knowledgeable, trained or experienced. I found this out after we purchased one. After about 2 years we started to have problems. When we purchased the unit from the owner himself. He gave us what we thought was a purchase incentive of 10 year warranty on the compressor and 6 years on the parts and labour.
None of this was proven to be true. I won't bore you with all the step by step details of them coming out to supposedly repairing our unit year after year. We would never know our unit wasn't working until the summer. Why you ask??? Because our back up system the electric furnace would kick in. Needless to say when air conditioning season would come around we would notice it since it wouldn't cool. Mind you I would question our hydro bills. The last time they we're out was March 3,
2020 we paid $1009.84 and April 25th 2020 we paid $615.69. But we also have been paying all along even in 2019 for 1,439.23 You would think they would have fixed it the first time right? No.. they assured me if it broke again the last time they would come out free of charge. Each time the result would be having to fill the coolant and told there was a small leak in the line but it was fixed. When I called this year after turning on our air conditioning and it didn't work as usual they totally
ignored my calls. Nobody would call me back not the owner, nor the manager. Even the receptionist who I thought was the most understanding was no different. So I called another company to come out and have a look. I paid him for his diagnosis of the problem. I was not impressed with the cost to repair and what I now knew about The Hayter Group. I then decided to contact Mitsubishi head office. A wonderful man took the time to listen to my problem. I found out there is a course that is
offered to the technicians of The Hayter Group. They never participated. Not surprised by the way they handled my unit. Next my unit was never registered therefore the warranty was null and void. The Hayter Group got what they wanted from us. Our Money!!! Took advantage of us and left us hanging for years with the same problem that they caused. They contaminated our unit by putting dye in it. Not once but twice. Our compressor was gone and they knew it. But never replaced it because it
wasn't under warranty. All because they never registered the unit. Do I have a court case??? Of course and a slam dunk one at that. So thankful that Mitsubishi took care of all of our problems. So.. If you think you have a bad product which is not as good as they claim. Think again. It's the Company who sold you the product who is not as good as they claim. Do yourself a favor.. Don't buy a Zuba Central from The Hayter Group.

When no one is there for you then The Hayter Group will be there!
We have already a solar system installed by them. They did a very professional and great job!
Because of the distance I had to work with another installer to have my Geothermal installed. For more than a year we have been struggling with the Geothermal. We got frustrated so we called to The Hayter Group because we know that they also installed Geothermal. Derek, the Geothermal Guru was at our place within 3 hours. Even though it was not their system they were willing to analyze the problem and work together with my installer to fix the issues. If someone ever wants to install a Geothermal, please call The Hayter Group. They have indebt knowledge and you need that for Geothermal.

Thanks for the great Service to The Hayter Group, and special Derek!

Jan and Truus.

We had Taylor here today to do our yearly maintenance on our boiler. We found Taylor to be very personable and efficient. He was very knowledgeable and answered all our questions. It was a pleasure to meet him.

We recently hired the “Hayter Group” to install our new 10 K-watt solar system with 44 panels. Mat (from sales) is a very knowledgeable person. He took ample time to explain the solar system. Through his advice we came to the conclusion that installing extra panels would be a wise idea. We installed 11 panels extra to have a higher output in the morning and evening. This way we have more hours during a day to produce 10KW/hour. Overall I was very impressed with their knowledge. I am a very particular person who likes quality. The Hayter Group did an excellent job. From assisting in all the permits to installing the solar panels and no hidden cost. Shane took all the time needed to explain the system. And when we have a question they are only one phone call away. Thanks again, Jan and Truus.

Hayter's really deliver superior customer service .. from Jim Redick coming to view our old system and give quote to the delivery and installation. Originally we were told could take 2 weeks, came in the next week, awesome!
Rene, Bob and Greg awesome guys ... showed up with new Geothermal unit, happy and ready to get the job done. They took the time to answer all questions, showing us how to set Thermostat etc. Hats off to Hayters for hiring such good dependable people.