Hi Kathy,
We are so happy to hear of your great experience with Shae. He is absolutely amazing, that is for sure!
Thank you so much for your review! We honestly love getting feed back from our customers!
Thank you so much for taking the time to write a review for us. Good or Bad, it helps us to become a better company, and for that we are appreciative.
I do apologize for the misunderstanding for the high efficiency furnace. There is, in fact, an additional $35 charge per furnace for Hi Efficiency, as there is additional work that must be done to maintain your system correctly. I have spoken with the CSR who talked to you, and have made sure that we are to let people know of those charges, as we do not want to have any surprises for our customers.
As for the Ultra Violet System, I can understand your hesitancy, however, I believe our technician was looking out for your best interest in the long run. I do understand you wanting to do your research, as any good consumer would do. For this, we do have our technicians make the best possible suggestions regarding our individual customer needs, but again, it is your choice on what you want to do with those suggestions.
I hope that I have answered your questions, and if you would like, please give Linda a call in the office at 403-726-0890 to see what we can do to make you smile again. We do not want to lose you as a customer as you are our number 1 priority!
Mschnied,
Thank you so much for the review! Our customers satisfaction is key to having a successful business. We look forward to being your duct cleaners and furnace repair in the future!
Tmeg,
Thank you for taking the time to write a response! I'm sorry that you felt bullied into purchasing some additional equipment for the furnace. That is not something that we do, and would like to take an opportunity to discuss this with you, so that we can prevent anyone else from feeling this way. Please give us a call at 403-726-0890 and speak with Linda.
Furnace and duct cleaning also fireplace clean out.
Peggy,
Thank you for your review! The guys we have working here are great and I'm glad you experienced how awesome they are! Look forward to working with you again!
Thank you so much for your review. This is what it is all about, seeing our customers smile!
We are so sorry that you feel this way, please give us a call in the office at 403-726-0890 so we can discuss your file. Please ask for Linda.
Thank you so much for your review! Keeping our customers happy is our number 1 priority!
Hello Ryker 13,
Thank you so much for your review. Reviews like this help us to improve as a company. I'm so sorry that you have had a negative experience with us, and we would like to see what we can do to make you smile. Please give us a call at 403-726-0890 and speak with Linda.
