Am Group Of Companies

Sales consoltation with Andre was great ... Instilled a lot of confidence that we were dealing with a professional and reputable company we could trust

Right from the initial meeting with Andre to the final product I was very satisfied. The crew was very helpful with working around my home daycare and accommodating my needs. The clean up was very thorough and impressive. I'd highly recommend them and Andre to anyone.

I recently called am roofing for a quote on our roofing project. Was overwhelmed how professional there the office girl Sarah was, my experience only got better from there when their sales rep Jimmy showed up was floored by his knowledge and expertise of the entire roofing system It was a GREAT EXPERIENCE no pressure visit. The crew showed up 3 weeks later and delivered everything that was promised by Jimmy and I'm proud to say we have the nicest looking roof on our street!! I rate am roofing 10/10 !!

This is the best company i have ever dealt with. From the office staff to Andre. They are fantastic, prompt, and awesome... if i could rate higher than 10 stars i definitely would!!! Thanks guys and gals... my roof looks amazing

It has been 30 days since this job was completed and I am still waiting for my written warranty. Despite having sent two emails regarding this, there has been no response from AM Roofing. However, considering the troubled history of this job, this silence comes as no surprise.

There were several significant issues with this installation:

The job was originally done in May 2015, and we promptly paid the $2,300 invoice. But, by mid-November the shingles (Owens Corning Oakridge) were already splitting, cracking, and degranulating. Many shingles were also broken or frayed at the edges, with the fibreglass visibly showing.

I emailed AM Roofing about this on Nov. 11, but did not receive a response. I then sent a fax on Dec. 10. Finally, on Dec. 14, the General Manager of Simcoe/Bluewater emailed back saying that he would be "on site this week to take a look".

Exactly one month later (Jan. 11), the General Manager replied, saying "it appears that it is just select shingles... What we will have to do is replace the shingles that are damaged." This answer was clearly disappointing, as I knew from my own inspection that the shingle deterioration was occurring across the *entire* south side of the roof — not just on select shingles.

I waited until spring, but received no further response or follow-up from AM Roofing before then. So, I emailed again on May 9, along with photos of 30 individual instances of degrading shingles to prove that all of them needed replacement (a clear case of a defective product). An employee came to the house to meet with me and re-inspect the roof. He was friendly and seemed genuinely interested in helping to resolve the situation.

On June 14, 2016 I received an email from AM Roofing, saying that Owens Corning were going to warranty the work required to redo the roof (as one would expect). I elected to upgrade the model of shingle to Owens Corning TruDefinition Duration (upgrade cost: $170). My hope was that the upgraded shingles would not prove to be defective.

When the roof was re-shingled, the crew were friendly, but they cut corners by not installing the underlayment properly, as follows:

1. The underlayment was not placed under the drip edge along the rake (the side of the roof). Instead, AM Roofing put the underlayment either beside, or on top of the drip edge. The rake drip edge should have been removed, the underlayment properly positioned underneath, and then the drip edge secured on top of it (the industry standard method, and what AM Roofing did the previous year).

2. On one side of the roof, one of the workers was planning to leave a 6" wide vertical strip of exposed roof deck between the underlayment and the rake. Luckily, I was outside having a look at the job's progress and questioned this. The roofer claimed that his strip of "starter" shingles (on top of the bare roof deck strip) was "the same" as having underlayment in that area. I disagreed, and he offered to remove some shingles that he had already installed in order to lay a patch strip of underlayment in that area. He was friendly about it, but this patch job should not have been happening.

3. On the opposite side of the roof, the underlayment had a *very* frayed, and blackened, appearance (suggesting that area of the underlayment was from the end, or beginning, of the roll). That frayed edge should have been cleanly cut off, and then secured *underneath* the rake drip edge; this unsecured, frayed edge will not be holding back any water, and as a result the roof deck could prematurely rot in that area because of this improper installation.

If you have read this far, you might remember that this was the second time this roof had been done by AM Roofing. After the job was complete, the crew foreman pointed out that they installed new WeatherPRO 50 vents, and mentioned that they were better than what was on the roof previously. This was good to know, however it was that exact model which was supposed to be installed the previous year. "WeatherPRO 50" was clearly indicated on the previous year's work order, and that is what we paid for at that time. I emailed AM Roofing to explain why they would originally install a product that was so clearly different than what was in the work order, but they did not respond.

The unfortunate experience of dealing with this company got even worse when the construction debris was picked up the next day. When AM Roofing's employee arrived, I thanked him for coming to remove the garbage, and my wife asked him whether he would like us to move our vehicles off the driveway so that he could then move the AM Roofing truck to the back of the driveway where the debris was located. He said that would not be necessary.

I then left the house, and my wife went to work in the backyard. When I returned a few hours later, I discovered that countless new, and highly visible, scratches were now on the driveway. Some of them are deep enough to be felt by your finger. The scratches begin where AM Roofing's debris pile was located, and travel down the length of the driveway before curving to the east side where AM Roofing's truck was located. This path of scratches is over 50 feet long, and 4 feet wide.

These scratches could only have been made by numerous sharp objects, such as nails. I will assume that AM Roofing's employee dragged a heavy stack of old shingles, with nails still embedded, all the way down our driveway. This is not the way a company should be treating its customer's property, and it directly contradicts the note in AM Roofing's work order which says, "Extra care during removal process."

Before these scratches were made, our driveway had significant curb appeal. It is (was) a concrete driveway in great condition. With these scratches, that curb appeal has been destroyed. We now must go to the expense of trying to remedy the appearance of the driveway. This will involve special equipment rentals and purchases, and/or hiring a concrete repair service, in addition to considerable time investment.

With this unanticipated expense caused by AM Roofing's negligence in mind, I wrote yet another (unanswered) email to them, stating that it would be appropriate to cancel their scheduled $170 shingle-upgrade invoice (as mentioned above), and instead deliver to us a signed warranty for our records.

It has been almost a month since my email was sent, and our warranty still has not arrived. We need that warranty, because as mentioned above, the underlayment was not installed properly, and as a result AM Roofing might have to return sooner rather than later to redo the job yet again.

We needed a new roof and called AM Roofing to get a quote. Larry was very prompt in showing up to have a look and go over what we needed. Because we had a leak we were impressed that Larry got up on the roof before he left and caulked around the leak in case it rained before the roof got fixed. Rose called a week later and said they were ready to get it done and the crew got to work, on one of the hottest days this summer! Great bunch of guys and very quick to clean up afterwards. Got a call from Rose a week later to make sure we were satisfied with the work and the crew. Larry showed up the following day to do a final inspection. The AM team went above and beyond our expectations. The little extra's were a welcome surprise. Thanks to all of you!

I called and asked for the free estimate, Andre Glazer came out to see us. He was just fabulous! He went up and checked the roof out, then came in and sat down to explain it out to us and do the quote. Andre was very patient, explaining things I didn't understand, he took his time and treated us like a million dollar customer. Andre checked back with us a few times, to make sure things were being set up the way we wanted. I don't know how to express how wonderful it has been to deal with Andre, even when I called him, he was never in a hurry and dealt with any little thing I needed.
Their crew went right to work stripping the old roof off, Shingles were flying and it was off in no time. I went out to watch, and was so impressed at how fast they worked. From the ice & water shield to the little finishing pieces, everyone was very efficient in their jobs. When it came time to clean up, our gutters were cleaned, every scrap that escaped the tarps was picked up. They went over and over, with the magnet to make sure even the nails were gone. The roof looks amazing!

Andre Glazer was awesome from AM roofing! Reasonable price, excellent customer service! Very satisfied with my roof, looks great! Andre went over and above! Will recommend AM roofing to my friends!

From the very start, with Steve at our consultation, to Dan and his roofing team installing our roof, to the end of the job check up, it was a great experience! We would recommend AM Roofing in a heartbeat!

I received quotes from several other roofing companies but Steve from AM Roofing was the only one who sat down and thoroughly explained the process and the associated costs. The roofing crew was perhaps not as mindful of our shrubs and flowers as I would have liked but the follow-up care from the company was outstanding. Would recommend them.