CityBoxes - Rental Moving Boxes

Moving & Storage
ON M5A 1A1
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HomeStars
Moving & Storage
CityBoxes - Rental Moving Boxes
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85%

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Reviews by rating (past 12 months)

Reviews for CityBoxes - Rental Moving Boxes

Average customer rating:
10 10 (530 reviews)

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Private User
Private User
Private User reviews Markham, ON
10/10

Excellent service, 100% recommended!

Our experience with CityBoxes was flawless. Andrew is incredible at his job -- a true professional in all aspects. We were unsure of how many boxes we would need and what our timeline would be, but Andrew was able to estimate and recommend perfectly. Would recommend CityBoxes to anyone looking to make their move less stressful!

Approximate cost of services:
$400.00
1 of 1 people found this review helpful.
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Company Response

Thank you! We're glad you chose CityBoxes and that you had the number of boxes that you needed for your move. Enjoy the new place!

Matthew Nowak from York
Matthew Nowak from York
5 reviews Toronto, ON
0/10

Cancelled at the last minute and defrauded me of some of my money

After scheduling the pick-up and drop-off for the boxes, Andrew said he needed to push the drop-off date back a day due to a problem with one of his trucks. When he re-confirmed, he sent me conflicting information (the email and attached PDF did not have matching pick-up and drop-off locations). On the rescheduled drop-off date, he went to the pick-up location instead, and said that it was my fault for mixing up the two locations-- even though his confirmation email contained conflicting information. He then terminated our agreement, leaving me in the lurch to find alternative packing arrangements. Worse of all, he only gave me a partial refund because the mix-up was "my fault".

Regardless of whose fault the confusion was, there is no justification for keeping my money after he decided to terminate our contract. This is theft.

Approximate cost of services:
$300.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Dear reader: unfortunately this review is both inaccurate and a complete misrepresentation of the facts....it has been flagged to HomeStars for removal. As I cannot control what someone with an axe to grind writes on the internet, I will take the high road: please note the other 362 customer reviews we have amassed over 4 years and thousands of rental moving box deliveries and pick ups. Rent from CityBoxes with confidence that you are getting the best service and price in the GTA!!!
Thanks
Andrew Applebaum
CityBoxes.ca rental moving boxes

Andrea in Toronto
Andrea in Toronto
1 review Toronto, ON
10/10

Super friendly and efficient

Amazing customer service and very efficient delivery. The boxes were impeccably clean and great storage. I love this service because it is environmentally friendly, affordable, and motivates you to pack/move/unpack in a time efficient way. We would most definitely use CityBox again and recommend them to our friends/family!

Approximate cost of services:
$90.00
1 of 1 people found this review helpful.
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Company Response

Thank you, Andrea. We do sanitize our reusable moving boxes after every use, so we're pleased you noticed! We hope you're all settled in to the new condo!

Katie Short from Toronto
Katie Short from Toronto
2 reviews Toronto, ON
10/10

Super Awesome Service

This is the second time we have used City Boxes and like the first experience, they were yet again, awesome. Super efficient with great customer service.

Hopefully we won't have to move for a third time any time soon, but if we do, we are calling City Boxes!

Approximate cost of services:
$150.00
1 of 1 people found this review helpful.
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Company Response

Thanks, guys! We hope you don't have to move again anytime soon, but we'll be here if you need us. We really appreciate your business. Enjoy the new home!

Peter V.
Peter V.
7 reviews Toronto, ON
10/10

Amazing again!

Used CityBoxes for the second time and it was perfect again. I will never move without cityboxes. It makes it so much easier, efficient and organized. Andrew was very flexible to adjust the timing on both drop off and pick up.
It would be irresponsible for anyone to move without cityboxes.

Approximate cost of services:
$275.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Glad you came back a second time - thank you for remembering us! We like to hear about efficient moves, made better with our reusable moving boxes. Hope you are settled in to the new condo!

Megan in Toronto
Megan in Toronto
1 review Toronto, ON
10/10

Made moving so much easier!

A friend recommended CityBoxes and I'm so glad I did it! It made moving so much easier, especially loading/stacking/carrying boxes into my truck without killing my back. I ended up needing the boxes a week longer and was able to extend with no problems. And very impressed with the door-to-door service.

Approximate cost of services:
$140.00
1 of 1 people found this review helpful.
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Company Response

We're glad you did it, too! Thank you for giving our reusable plastic moving boxes a try. Boxes that stack easily definitely make a move go faster. Enjoy the new place!

Kiersten in Toronto
Kiersten in Toronto
2 reviews Toronto, ON
10/10

Eco-friendly and makes moving so much faster!

One of the friendliest and most professional businesses I've had the pleasure dealing with. Service is always on time and no hidden charges. I've used Cityboxes twice and I highly recommend them!

Approximate cost of services:
$150.00
1 of 1 people found this review helpful.
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Company Response

Thank you for being such a loyal customer, Kiersten! We're always happy to serve you. All the best in the new place!

Deanne in Toronto
Deanne in Toronto
1 review Toronto, ON
10/10

Reusable Moving Boxes

We had a great experience with CityBoxes. Andrew was great, incredibly professional and curdious and made the moving process more pleasant. I recommend their service for your house moving needs.

Approximate cost of services:
$300.00
1 of 1 people found this review helpful.
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Company Response

Thanks, Deanne! We can't imagine a move being pleasant, but we're so glad we could help with yours to make it so! Enjoy the new home!

Pierre in Mississauga
Pierre in Mississauga
1 review Toronto, ON
10/10

Excellent customer service

Andrew is efficient, friendly and generous with his time, his good advice and his service. I have already recommended CityBoxes to friends and family. A gem of a find. He is very good at using txts to keep you up to date for delivery and pickup.

Approximate cost of services:
$100.00
1 of 1 people found this review helpful.
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Company Response

Thank you for the review. Texting is our best way of keeping our customers abreast of our arrival times. We appreciate your giving our reusable moving boxes a try, and thank you for recommending us!

Ashley in Cambridge
Ashley in Cambridge
1 review Cambridge, ON
10/10

Great way to move

This was an excellent way to move and the customer service was fantastic. Using these totes one is able to pack and move much more than with a cardboard box, plus they are easier to move around than cardboard. It's well worth the money and I highly recommend for anyone considering a move.

Approximate cost of services:
$420.00
1 of 1 people found this review helpful.
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Company Response

Thank you, Ashley! We're glad you experienced the convenience of our reusable plastic moving boxes. There's enough stress with moving to have to worry about boxes. Hope you are all settled in!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about CityBoxes - Rental Moving Boxes

CityBoxes www. CityBoxes. ca rents reusable hard plastic moving boxes for residential/ commercial moves and storage/ renovations/ home staging/ open houses etc. FREE delivery and FREE pick up in Toronto and across the GTA. More affordable and more convenient than using cardboard. Please get a truly no obligation quote by ...
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