WOW 1 DAY PAINTING - TORONTO

Here is a summary of my experience with Wow 1 Day Painting

1. I booked the initial appointment - left work early - got home and waiting and waiting - finally phoned company 1/2 hour after the appointment was booked.
I was informed that the person that was supposed to meet me and give me a quote had forgotten. Quite honestly, in hindsight, at this point I should have just cancelled and moved onto another company - but I agreed to re-book for the following Monday.

2. George came the following Monday - we did a walkthrough of both the front porch and the back deck. I was VERY Clear about what I expected and wanted. George said that the front posts would be sanded and painted - we talked about the quality of the paint. I clearly stated that I wanted this to look really good
- he said that they would be using the highest quality of paint.
I had powered washed the front of the house - when George said that they could power wash the back - I was clear that it needed to be done as well as the front.
We talked about the stain colour - I actually gave him the exact colour and brand that I wanted.

George was a good salesman - I was quite hopeful that the job would be done well.

3. I accepted the quote - Based on the understanding that the front rails would be sanded and painting and that the posts, risers, and top of the posts would be painted white - and that the railings and bottom of porch would be stained the colour I picked.
I have to admit that I never told George that the unpainted cedar needed to be primed and painted - I assumed that as your company was a professional painting company that you would know this.
I feel that i did make it clear to George that I did expect a professional out come.
I did mention second coats - but was really only referring to the stain I believe - not the painted bits. As in the quote - George did not discuss how many coats of paint at all.

4. On the Friday before the job was supposed to happen George then sent me a colour chart for the stain - I explained to him that there was no way that I could pick a colour
over email - and that I had already given him the colour that I wanted. I offered to just get the stain - he agreed - so I purchased on the weekend. He took some money of the quote and resent.

5. The same Friday was supposed to be power washing day. George called me in the afternoon - tell he that he had good news and bad news . There was no good news
- he basally told me that the project manager - who I learned after was Eric - has said that the deck needed to be power sanded at a cost of $9000. He started breaking down
the man hours - but they did not really make sense. On a side note - I got a person around this weekend to quote on power sanding the deck - the quote was substantially less!
I was worried about the power washing and not sure what was going on - so I left work early - went home and was incredibly disappointed about the job that Eric was doing with
the power washing. I spent all day Saturday power washing the deck. I realize that Eric says that he did his best - but honestly - there were areas that he did not power wash at all.
I realize that it was a big power washing job - and it did take me about 4 to 5 hours - but I thought that is what George had quoted on. Basically the way that Eric was power washing
was just spraying water - totally not effective - and expensive as
we have to pay for water in Toronto.

I realize at this point that I should have cancelled any further work with this company - but I had turned down two other painting quotes - and I was now running out of time.

6. The paint job on the front cedar - was not primed - and the colour of cedar was bleeding through. When I called the company and Brent the owner came to the house - I actually
could not believe his attitude. It really was not a lot of painting to make it better and he basically argued with me until he saw the quote which did not say anything about how
many coats. He was arguing that his company only does two quotes - but really should a professional company not know about Cedar and priming - and also should it not also be about doing a good job? Maybe there are spots that need a bit more - but as a professional company isn't it worth it to leave a customer happy???

Basically this company is just in it for a cash grab - the quote process was mis-managed and this was reflected in the work.

7. I was told that it would be Wednesday when Eric would come back and repaint the cedar posts, above the posts and the stair risers. I had to phone the company on Thursday night and figure out what was happening. Then on Friday when I got home - it did not look finished. When the owner came by with Eric he said that he had
done one side of the posts and above the posts. Why would he not do the WHOLE post?????????? He said that I had said not to do the risers - this WAS NOT TRUE.
I actually said they had to be redone. Also - it is very very very obvious that they did not prime and then paint the cedar. I have had a professional painter in this weekend
who is going to fix up the font paint job for me. I made it clear that the front of the house was really important to me.

8. I was also very clear with this team about how to use the stain. It is a very high end stain - they did not put it on correctly - I told them not to use rollers - and that they
needed to spread it out - not to stain over. In any case - It was a crap job - but I can live with it as it just the back deck.

9. They did not sand the posts as George said they would at the front of the house.

10. It was not a high end white paint used at the front of the house.

Overall this has been a completely negative experience. I really wish that this was not the case. I just wanted a good exterior paint job for my house. This was a negative experience from beginning to end.

And the saddest part is that I now have a front deck and back deck that need to be fixed up because of this companies lousy job.

Also - after all of this - they have not offered me any compensation. The owner did ask what they could do to make it better. Short of repainting the whole job - there really is not anything - and quite honestly as I explained to the owner - as they have argued with me about the work - I just want them out of my life.

In summary I would say - DO NOT USE THIS COMPANY

The second story of our home was in desperate need of not only a paint job but securing of wood and filler. Alex showed up first thing in the morning and introduced himself and went over the job that he would be completing. He spent a good portion of the morning scraping and sanding the the old paint off the wood. Once Alex would complete certain portions of the job he would ask if I was satisfied for him to continue. He worked tirelessly and the the job took a little less than a day to complete. My wife and I are now at ease knowing that not only does the house look rejuvenated - but it is also now protected for a few more years.

How lucky we were to have Daryl send Peter and his team from WOW 1 day painting. They made our hundred year old house look new again. The painters used the best paints and knew the best way of applying them. Being sensitive to odours nothing they used was a problem. They were all pleasant and polite. They worked quickly and still managed to get the paint where it was supposed to go. Thank you for being professional in your profession.
Joan

Painted our interior and exterior to give our newly renovated house a facelift. It was a pleasure to have Darryl, Peter and his crew working on our house. They painted everything in a timely fashion, as promised. They were detail oriented and when there was a spot that just wasn't quite right, they fixed it without any hassle or questions. They really put a priority on customer service.

Overall we had a good experience with Wow. I would use them again and would recommend them to others. My only caution would be to be very clear in your expectations. We did not discuss whether or not we wanted to leave brass picture hangers in or not and as a result some were left in and painted over which I would have preferred not to have happened. That said 13 months later when I brought it up they sent someone to fix it. We also didn't think to ask that the ceiling down to the basement get painted and so it wasn't. Take your time with the walk through and be very thorough in your expectations. They pride themselves on customer satisfaction and I am pleased that they came back and fixed our minor issue.

Peter/Eric's team were great! They arrived on time, Matt did a terrific job, and they brought me flowers as a thank you to boot! I loved that they made sure to check out the site before they left to make sure it was up to par. Will definitely use them again.

Peter and his team did a great job painting my new porch. They were punctual, meticulous, and very efficient. They were very polite and a pleasure to deal with. I would recommend them without hesitation.

Wow 1 Day painting were professional, on time, on budget and made great recommendations. I was impressed by Peter's whole team from the quote to the clean up. I will be using them again.

Peter's team did a great job painting the interior of our home. They worked very hard and long hours to complete the job on time with a friendly and positive attitude. Wow stands behind their work and will come back to do touch ups if issues arise, providing peace of mind. Great customer service!

Getting my house ready to sell. Wow painted every square inch in 2 days including rads and closets, about 2400 sq ft. Sales guy Pat was professional and knowledgable, Peter's painting team showed up on time and got to it. It was like a friendly invasion. I hung around enough to hear and see a well organized group execute a systematic approach that delivered. Supervisors stopped in, and nothing was missed. They even finished up a little skimming that our handyman didn't. And it all looks great. So good when people follow through.