The installation team did a great job, but it was a looong journey to get there!
I ordered a window and a door and asked them to be ready by end of September. The sales rep said they will come in 2 week to do the measurements. It took them 6 weeks and ~10-15 follow ups. Everytime that I called they came up with a new excuse (it had an issue, the CRM notes are deleted for 2 weeks, the scheduling guy is out this week, ...)
The same story for installation. Another 10 calls to schedule. They called the day before and cancelled. For the second appointment they came but they didn't have the window! Apparently they didn't have a truck to deliver the window! The third time worked and they finally installed the window.