First of all, let me give you a little personal history. I am a plant manager who deals with salespeople and contractors on a day to day basis. I have a great deal of experience in reviewing and selecting companies for large projects and I use Homestars.com frequently as a tool in this process. I will now share my experience with Ecotech Windows and doors.
My wife and myself met with Scott to discuss our needs and all the available options. Scott was truly a pleasure to deal with, as he wasn’t the typical pushy salesman. Our home was built in 1987 and we needed to replace 10 windows, the front door and a rear sliding patio door. We selected each window and door individually in order to come up with an accurate quote. Ecotech also worked with a great finance company if you are in need of that service. I was really pleased with the price, but the first rule of thumb is to always get a minimum of 2 quotes. After a second company quoted, I felt more comfortable with the expertise of Ecotech Windows and Doors and the quote could not be beat.
After we agreed on the contract, the installer came to measure each window and door to make sure the install went smoothly. It took roughly 6 weeks for our windows and doors to be manufactured and then came the day of the install.
I had to work on the day of the install and my wife was at home to look after the project. They showed up at 9:00am and finished the install at 3:00pm. This included disposing of my old windows and doors and cleanup as well. I could not believe how fast the job was done. The team was very efficient and corresponded with my wife throughout the whole process. I arrived home after 5:00pm to inspect the job and was very pleased.
We did have one issue with the front door. We ordered a door with an oval window but were sent the wrong style. I spoke with Scott and the owner of Ecotech about the current situation. They would gladly come back out to replace the door and were very apologetic. I was also offered to keep the door and not pay for the difference, as the door installed was $400 more. After contemplating over it on the weekend, we decided to keep the installed door. We were actually happier with it than the style that we ordered.
In my opinion, Ecotech did a great job! The windows and doors were of a high quality and the installers were fast, efficient and showed great pride in the work. They left my house and grounds clean with no sign of any construction that day. I would definitely recommend this company for your window and door needs. It was truly great experience. Thanks Ecotech.
- Approximate cost of services:
- $10,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for your comprehensive and positive feedback, we are happy to hear that our team of professional craftsmen and quality of services have exceeded your expectations. We thank you that you would recommend our company to family and friends.