11 windows including a sliding door
I intended to quote on 5 windows, and ended up buying 11 the first time I met Mark. He's a good salesman, he knows his stuff. Well he did tell me I wouldn't lose the beveled glass in my living room which the installer said was impossible but as far as the quality and value in the windows, and what's a good price? He was spot on.
There was an unfortunate mix-up in two of the largest family room windows, in that they were ordered and installed as 'fixed' vs 'opening' windows but to Mark's credit -he made it right. He arranged to have the wrong windows replaced at no additional cost to me as it was important to him that I was a happy customer. The second install was less then perfect however, and I wish I could post the pictures to show the workmanship but suffice it to say, it was less than what I would expect from a professional installer. I guess he wanted to get in and out quicker the second time around since it was a 'non profit' job. With some sanding. grinding and painting we 'made do' but I wasn't aiming for 'making do'.
The windows are gorgeous, the price is reasonable the service was good --I really wanted to give a 10 to you Mark but the installation experience didn't quite hit the mark for me.
Sorry buddy! 8/10 is not bad --and I would recommend you to a friend --just send a different install crew next time ok??
- Approximate cost of services:
- $10,000.00
- Company Response
Thank you for the review Trina. I'm sorry that Momo did not do the job to your satisfaction. However, you should have called me right away so that I would have been able to rectify any concerns you had during the day of install. I will be sending our installer out again to fix the casing issue so that it looks right. Our goal was to make sure you were 10/10 on everything. It would have been nice to get at least a 9. Also if you do decide to send us a referral we would be able to send another crew as we have 4 of them and we would be happy to give you a referral fee. We greatly appreciate your business and once again thank you for your review.