I chose this company based on the reviews on Homestars. Arthur came and provided an estimate. He also said he would finnish the exposed wood caused by skylight removal. I said we could do it ourselves but he said it was better if his men did it. That sounded reasonable given the trickiness of getting to the sky light. I was given a price for the finishing work and then waited for the windows to arrive. I received a call that the installation would occur on the Monday of a long weekend, this was not a problem although I did question the day. On the Saturday of the weekend I received a message to say they would arrive that day. A bit inconvenient as I was going out. Anyway, I left the house with the men installing the windows. When I returned the windows were installed, but I noticed the exposed wood was not finished. I emailed the company to let them know the work was not completed. I then received an invoice for the full amount quoted even though the windows were not finished.
After talking to the company about the work not being finished and emailing a photo they sent someone to fix the problem. This time I did not recieve a call that someone would be on my roof and they arrived unannounced at an inconvenient time for me. Nevertheless, the single guy who came went up on the roof and removed the bedroom skylight. I saw him removing what I thought was sealant of some sort and asked him to be sure to replace it. He said it was debris from the previous window. That made me wonder why it had not been removed before! He then did the bathroom window and the hall window did not show any exposed wood but he said it would be difficult for him to remove the window on it's own anyway.
I saw him pack away his ladder and went to look at the work. The job was dreadful and showed exposed holes in the wood on the bathroom window and areas not painted on the bedroom window. I showed the workman, who was very courteous and professional, and he took his ladders back out (would have been smart to ask if I was satisfied first). He filled the holes with caulking over the wet paint and then painted the wood and down into the window recess…..with glossy white paint over my matte white paint in the bathroom and beige in the bedroom!! It was a mess.
I spoke to Authur who said he could send over a professional painter. I know everyone on homestars tries to fix things (Authur said everyone fears getting a bad review on this site - sorry) but really I had had enough. I said I would paint it myself and was not going to pay for the paint work that was done. Now here is where I made a mistake. The invoice I received was not itemised so what I remember being charged for the finishing work and what Authur said he charged was different. I paid the bill less the cost Authur said but remember the price being less by about twice that. Even then for customer service and the inconvenience of having workmen show up with little notice I think he would have covered it.
I have not written a review until now as I wanted to be sure the windows did not leak after I saw old debris from the window being removed after installation of the new ones. They are fine. But I would recommend getting an itemised bill and being there to check the work before the workmen leave - that may mean having them come at a time that is better planned.
