True North Underpinning

I'm sitting at my computer in my beautiful finished basement as I write this review for True North. They were an absolutely essential first step to finishing space. The underpinning work finished this past summer and I have many great things to say about them and the process overall.

- Hardworking friendly crew, clean, and were knowledgeable of many trades.

- Daniel (Owner) is friendly, knowledgeable and was responsive to all of my questions.

- The process overall was fascinating to watch as it progressed and at no point did I feel like my house was unsafe to live in while it was happening.

It was a pleasure working with True North and it's amazing to think how worthwhile a basement renovation like this is from an investment perspective. Having a finished space adds tremendous value, not to mention practically you'll have a whole new floor of living space -- I love it. Okay back to watching my 75" basement TV.

Daniel, ps -- I may use your services for a new house in the future. Get ready for the bombardment of questions again ...

Al

Daniel and his team were great throughout our underpin. Very transparent and honest about price and the work that needs to get done, and his team was respectful of our house while the work was going on. All in all a painless renovation experience that I would definitely recommend.

True North Underpinning was a complete pleasure to work with. From the very beginning, during our initial consultation, we felt extremely comfortable with Daniel. He was very knowledgeable and gave us some additional insight we had not considered. Our house being a Victorian, built in the early 1900’s, we expected major challenges but the quote we received from Daniel showed the worst-case scenario. The team: Josh, Aubrey, Barney and Alex were great to work with. They were punctual, extremely hardworking and overall nice guys. Even my neighbour commented on how respectful and friendly they were. Best of all, this phase of the project was completely slightly ahead of schedule. They will be back in the spring to finish the exterior portion of the project and we actually look forward to see them again. We would highly recommend True North to anyone looking to underpin their basement.

The team is knowledgeable, hard working and extremely polite! They arrived on time, cleaned up everything everyday and the project was completed early. We were informed of the work that was going to be done on a daily basis and we could always contact the site manager if we had questions. Highly recommend.

True North underpinning was great every step of the way. Daniel is very professional and honest and we liked how up front he was when it came to giving us a quote. Aubrey and his team were great. ..Hard working and my kids loved seeing them every day. I can not thank them enough for the job they did. I would highly recommend using True North and would use them again anytime.

Daniel and his team were highly professional and did a high quality work on schedule and within budget.
Communication was superb, all questions/issues dealt with in timely manner. Definitely would hire again if underpinning work is required. Thank you True North.

I discovered the footing on a porch was not up to code. I wanted to enclose the porch but the footing only went down 12" below grade.
I called Daniel from True North Underpinning to have a look and within 24hrs he had a 2 man crew arrive to carry out the work. They carried out the work over the next few days. This is not the largest job for Daniel and his crew but the attention paid to the work and how well is was carried out was fantastic. I was able to enclose the porch before the cold weather arrived thanks to True North Underpinning.
Highly recommend for any Underpinning work.
Tony.

From the beginning when Daniel met with us at our home he was professional, knowledgeable, and put us at ease. While the project started a few weeks behind schedule, Daniel kept us informed of the unexpected timeline changes. His crew were exceptional. Professional, polite and ALWAYS on time. Also offering information and answering any inquiries, inclusive of those of neighbours (we live in a semi). Daniel followed up onsite at the end of the project to answer any outstanding questions and address any concerns. We highly recommend.

Working with Daniel and his team was an absolute pleasure. This company has a high level of professionalism, skill and knowledge. Every step was communicated to us and Daniel was always available by email to answer any questions or quell any worries. I highly recommend them!

We had the floor in our basement lifted, the drains all replaced with updated plumbing (including rough in for a second bathroom), and replaced the main structural beam with a new steel I-Beam.