Less Mess Enviro Bag

Garden Maintenance
Vaughan ON L4K
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HomeStars
Garden Maintenance
Less Mess Enviro Bag
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36%

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Reviews by rating (past 12 months)

Reviews for Less Mess Enviro Bag

Average customer rating:
2.8 10 (26 reviews)

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K - Toronto
K - Toronto
12 reviews Toronto, ON
0/10

Damaged my porch, said nothing and now impossible to get a response.

I ordered a cubic metre of pea gravel for my backyard from these guys online. They delivered it today and when I got home, immediately noticed the damage to my porch. The brick column was clearly hit and the limestone cap is now about 4-6" off centre causing the 6x6 pillar to lean significantly. Important to note that both of these support a large roof over my porch. My daughter was home when this was delivered and expected the guy to have paperwork for her to sign, but he took off after delivering the stone. It's difficult to believe he didn't know he hit this because these are pretty large. So he took off without saying anything, which makes this a huge potential liability. I called them immediately when I got home - no answer, no option to leave a voice message so I ended up emailing them. Will wait and see if I get a response and how they will fix this. The irony is this column was just rebuilt - the pillar and porch are brand new. We just finished the porch 2 weeks ago so I'm beyond furious with this level of negligence. Definitely do not recommend these guys. They also left 3 tonnes of pea gravel leaned against that column.

UPDATE: Talked with them this morning and Matt from LessMess basically told me I need to prove that his driver did this, because the multiple photos spanning the last 2 weeks of the redone porch and the fact that 3 tonnes of gravel is leaning against it isn't enough. I have now had to engage legal counsel.

Approximate cost of services:
$200.00
1 of 1 people found this review helpful.
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Company Response

Hi K. We hope to come to a resolution with you about this matter. Please send us an email at orderdesk@lessmess.ca and a member of our team will be in contact with you.

Tim Faught in Toronto
Tim Faught in Toronto
2 reviews Toronto, ON
0/10

Delivered wrong product, refuse to refund

I ordered a yard bag of riverstone, I had ordered similar product from them in the past.

This bag was not the anticipated 2-5" stones I ordered, but rather 1-2" stones. I spread the stones digging deeper in the bag hoping to find the larger stones on the bottom, which was not the case.

I contacted the company to let them know about the product. They dismissed me, asked me to load the rocks back in the bag for a full refund, or they'd give me $15 back if I kept the rocks.

Given the premium you pay for their service, the $15 refund for their mistake is insulting.

I am sure their products are fine most of the time. Should you encounter an issue that is their fault, don't expect them to rectify it fairly.

Approximate cost of services:
$200.00
1 of 1 people found this review helpful.
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Company Response

Hi Tim, we apologize for the inconvenience. If you have any additional comments, please feel free to reach out to our team by email at orderdesk@lessmess.ca or calling us at 416-789-4749.

Private User
Private User
Private User reviews Vaughan, ON
1/10

Less mess is a mess

We ordered two bags - one of soil (a bit sandy) and one of cedar mulch. The cedar mulch was awful. It did not smell or look like cedar. The color is not attractive. We also ordered a bag last year which was great. This year it was junk. It contained sticks and garbage (see the paper towel in the attached photos). The gloves in the photo are mine but the other items are for perspective. We contacted the company and they were unapologetic. You might save a few bucks but you get what you pay for. We won’t be back.

Approximate cost of services:
$250.00
2 of 2 people found this review helpful.
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Company Response

Hi there. Apologies for the inconveneince. We have recently switched our supplier for our products to better accommodate our customers. If you have any further comments, please feel free to send us an email at orderdesk@lessmess.ca.

Guelph123 in Old Toronto
Guelph123 in Old Toronto
1 review Toronto, ON
0/10

Pea Gravel

I placed my order. They charged my card. I received an email confirmation with a delivery date. Then I received a phone call stating they don’t deliver in my area. Seriously.....Really bad customer service.

Approximate cost of services:
$184.00
2 of 3 people found this review helpful.
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Company Response

Hi Guelph123. We apologize for the inconvenience. We recently expanded our delivery area and now deliver to your area! Please visit our website at LessMess.ca for more information.

Caledon resident  in Old Toronto
Caledon resident in Old Toronto
1 review Toronto, ON
0/10

Garden soil delivery

Ordered and paid on line. The order was accepted and delivery promised. Delivery didn’t happen and no one could answer why. Then told it wouldn’t happen at all if no other orders from my area placed. Had to scramble to find another source. Definitely would not recommend this company.

Approximate cost of services:
$300.00
2 of 2 people found this review helpful.
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Company Response

Hi there, we apologize for any inconvenience with our order. We have recently expanded our delivery areas. Please visit us at LessMess.ca to see our full range of products and delivery areas!

IAN from Vaughan
IAN from Vaughan
3 reviews Vaughan, ON

First Review

10/10

Soil Delivery

I order 2 large bags of soil to be delivered to my house. Less Mess delivered them on time and was great to deal with on the phone. Extremely helpful in determining how much soil was needed and what the best kind was for my application.

Approximate cost of services:
$250.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 2 people found this review helpful.
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Company Response

Thank you for your wonderful review, Ian! We look forward to serving you in the future. Happy gardening with less Mess!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Less Mess Enviro Bag

Whether you need garden soil, lawn soil, special blends or mixes, Less Mess is the ultimate topsoil, mulch, compost, sand and stone delivery solution for less-mess outdoor landscaping and gardening, available in Canada. Rather than have your soil delivery shipment dumped on your front lawn or driveway, leaving a mess ...
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