Cba Electrical & Security Services Ltd.

Special thanks to Ken from CBA Electrical &Security Services Ltd for installing a home security System for our house in Burnaby. The service is excellent and professional, employees are very friendly and helpful with good advice, and teaching me how to use it in very patient and good manner. Highly recommended !

We got CBA alarm to set up alarm monitoring a few years ago. After a year of using their service, we didn't find the company nor the staff very helpful, So we cancel the service. The company kept sending us multiple invoices even after we have cancelled our service. They also called my work phone, called all my contacts on the emergency phone number list I provided them when we first signed up, called my sister in laws, my friends. Basically harassing us. We tell them sternly each time that we have cancelled years ago. They just wouldn't let go. One day a guy from the company just showed up at my door unannounced, asking for money again. We told him we have cancelled. The guy said they have to manually cancel some signal inside my house. They never said they need to send someone to cancel the signal before. Got in my house and did a bunch of things to my alarm system. We were suspicious and ask for that guy's business card. Turns out he's the president of the company. A few weeks later I still received an invoice from them asking for money. This is a pathetic company that probably operates with two person. The owner and his wife. Stay far away. I'm going to call the police if this guy dares to show up at my door again.

We paid for the hardware upfront but the unit only works for 26 months before it completely broken down. There was no warranty or coverage. We just paying the monthly subscription but without the minitor service. Not recommend

The sales/ Service staff is hard to reach, and barely returns phone calls. Once the system is installed, that's it, you won't receive any kind of follow up. I would not recommend this company.

When we moved into this house, we didnt know the master code. So we called up CBA and they sent a technician over. He was very professional. He found out that our battery was dying and changed it, and also noticed one of the sensor wasn't working and that was repaired. He also figured out where each of the sensors were and showed us how to use the system. Overall a very good experience. Would definitely use again.

I was previously involved with CBA (A Chinese-based Alarm Service) in Vancouver for my security services. After a break-in, I changed my alarm services for several reasons. After the alarm activated, they simply called me while I was on vacation asking, "Should we call the alarm?" (Unlike many of the newer security services, they do not have patrolling cars or officers). Secondly, they could not find a way to secure my home or provide comfort to me in anyway so I had to panic on vacation and call my neighbour (who was on vacation) to somehow secure my house. There are other alarm services that are out there who are willing to do much more (patrol, come to your house, secure the property, alert the police etc).