Muhammad saved us from a terrible situation. Over the summer, we discovered bed bugs in my senior father's bedroom. I chose PSS because of the glowing reviews on HomeStars. The reviews were spot on - Muhammad was prompt, professional, and very effective. When I called him, he came by the house the next day. The inspection revealed a major infestation that had spread to other rooms in the house. What he showed me was awful. I had a lot of questions and Muhammad answered every single one of them - as an entomologist and an experienced beg bug specialist, he knew what he was dealing with. He told me right from the beginning that the work would be costly, but it was worth every penny. We had to prepare the house for the work by decluttering (getting rid of a lot of junk and furniture we had no need for) and washing all clothing, bedding, and towels (this took me a few weeks). The infestation was so bad my parents had to move out of their home while Muhammad did the work. Once we set a date for the work, I met him at the house the first day and then in the subsequent days, he would text me to let me know when he arrived at the house (usually around 9 am) and also when he left (at around 8 pm). He did all the work himself (to ensure it was done right) and it took him three days. He moved the furniture and mattresses to do the work, and also covered the box springs with special mattress covers (this was an extra cost, but again, worth every penny) and installed interceptors (part of his services). He then came to the house once a week for three weeks to check the rooms (wall outlets, mattresses, sofas, baseboards) and bed bug interceptors he had placed on the legs of the infested furniture. Happily, the bed bugs were gone! What I appreciated the most about Muhammad was the fact that he took the time to explain everything to us, his contract was very clear, he was upfront with his costs, he gave us a lot of advice, he was honest, and most importantly he did an amazing job. Honestly, I wouldnt waste my time with anyone else. Imagine, a two year+ major infestation gone in three days. Highly, highly recommended.