Graham Services

3 snowfalls since the dealfind promo and graham snow removal still has not responded. i followed correct voucher redemption and still nobody showed up. imagine if i was a senior with iced walkways today!

the same problem as all other Dealfind customers , it took them over 27 hrs to clear the driveway but did not clear the sidewalk unable to reach them, never call back & rarely respond to email. extremely poor service, would never recommend them

i purchased a voucher for snow removal on dealfind for my parents who have bad backs. when i first saw the deal, i was skeptical because it looked too good to be true - well i guess the saying goes "if it looks too good to be true, it probably is"
graham services is the most dysfunctional operation i have ever dealt with. they advertise that theyre open 24 hours a day, 7 days a week. i called yesterday for the 8th time, and finally someone answered. she was a pleasant girl who advised the office hours are monday through friday 9-6pm... would that not be false and fraudulent advertising?
we have now had 3 significant snow falls, and not once has my parents property been serviced... i hope they know they can and will be held liable for anyone who gets hurt by slipping and falling. this company is awful, and media and police attention should be brought to them.
absolutely disgraceful...

My friend and I both signed up for this $99 through "Dealfind"; more as a joke, because we knew that it would not be possible for 1,500 driveways to be cleared of snow -- unless Graham has the largest fleet in the GTA; alas, they never came once to clear/salt etc....while I did get a good laugh out of this, I also find this quite offensive of Graham Services and more importantly, "Dealfind"; I think they are the real culprits here. A slick website does not assure anyone of a satisfactory job. I am sure Graham is now sitting on a beach in the sunny south -- all on our coin !

Similar to everyone else here, it appears that Graham Services has committed fraud. They have charged a fee in return for services they knowingly cannot fulfill. There is not doubt that this was a scam as they have now disconnected their phones lines / voice mail systems. I'd suggest contacting your local authorities and/or legal advisors to proceed with formal investigation of this company. Although you may be able to recoup the money from Dealfind or other online intermediary you used, Graham Services may have obtained your personal information and is selling the database for a profit. This is illegal without your consent.
In addition, they may have caused harm for those who were relying on their service to clean their driveways because they are unable to on their own for whatever reason, and someone could have fallen and injured themselves.
Please contact me if you'd like to file a formal complaint in a class action against Graham. We need to ensure companies like this do not get away with this type of crime. This IS a crime.

I purchased the voucher for snow removal in the Mississauga area. I called in several times, and no answer. So yesterday i called to make sure that my driveway would be plowed. Spoke to a customer service rep, and they activated my voucher and re-assured me that my drive way would be cleared that day. It's now 48 hrs later, I've done my due diligence through registering and activating my voucher and i have a driveway covered in ice and snow. The thing that gets me about this company is that there is no real office or local area plowers to call if you run into difficulties. I've written dealfind and Graham services asking them wtf is going on and no one calls me back. I'm not a happy customer and I WOULD NEVER RECOMMEND GRAHAM SERVICES TO ANYONE. DEALFIND SHOULD HAVE DONE THEIR RESEARCH BEFORE USING AN UNRELIABLE COMPANY. I KNOW THAT DEALFIND HAS LOST ME AS A CUSTOMER AS WELL

They promised to be here within 3 hrs after a snowfall - I waited 72 until I got fed up and cleared it myself. Receptionist answers the phone, doesn't ask your voucher number or address and says "they will be there", NOT! When I called back she said, "it's not my fault". ya, oK! Website says they can be contacted 24/7 is a false. You press 0 to speak to a receptionist only to be told that extension does not exist. They are BIG TIME scammers who wanted quick cash, but it looks like they have more refunds than sales at this point! I LOATH THEM!

I also purchased a dealfind voucher for snow removal. Same story as all of the others. Redeemed my voucher and that was the end of the contact with Graham Services. They never arrived to clear the snow or salt. I called many times (no answer), left messages (not returned) and e-mailed (no response). I have requested a refund from Dealfind.

Hi
I also jumped on the 99 $ dealfind Snow removal deal.
After I signed up online, they never confirmed, when I call NOBODY picks up, nobody calls back.

They never showed up on the first snow day.
After I asked dealfind to refund my money, they suddenly sent an email saying you have been enrolled online and they will be coming for next snow removal.

Dealfind then asked me Graham has contacted them and want to resolve this issue. I said NO, please refund. Refund has not been received yet.

In short, DONOT deal with Graham services.

I purchased a voucher from Dealfind for the above services on Nov 24 for $69 plus $9 for each addition vent in excess of 15. I followed the instructions as stated in the voucher and called Graham Services on Nov 28 as the voucher cannot be redeemed before Nov 28. I made an appointment with Andre Clark, the one who answered the phone at the time, to come over to our residence on Dec 29, 2010 at 11 a.m.

On the Dec 28 I called Andre to confirm the appointment. Since no one answered, I left a message on Andre's voice mail. I took the day off on the 29th and waited for them, 11 o'clock came and passed. I called Graham Services at 11:37 a.m., 12:30 pm and 3:00 pm. I left messages on all occasions as no one was answering the phone., Unfortunately, no one from Graham Services returned my called or showed up. I called again the next day, Dec 30 at around 10 a.m. I left a message again, with both Andre. Then I called again and left another message with the main customer services to which my called was directed when I pressed 0. Again, no one returned my called. Since Dec 31 and Jan 1 and 2 were weekends and holidays, I waited until January 3 to make the call again. Unfortunately, I still could not get anybody on the phone. I have no choice but to leave another message for Andre and another one with the customer services. I don't know what's going on. I could not get anybody on the phone and no one returned my calle. Up to today, nobody called me back. Is Graham Services still in business. Graham Services lost its credibility completely as far as I am concerned.