Rapid Response Heating

Short Version:
Good quick service, but despite their claims of cheaper pricing, they charge as much as a more reputable company by creative pricing.

Long version:
We noticed our furnace was not working at midnight. Called a larger, older, more established furnace repair company and they quoted $180 just to come out. Called Rapid response and they came out for only $99.

The issue ended up being a worn out igniter. The work was done in about 5 min.

The total charge was 342 including GST. Just out of curiosity I later called the larger furnace repair company and they said to come out at off hours and to replace an igniter would be $340. Rapid charged less to come out, but charged more for the part/install, so they came out to the same price. The larger company would have charged $150 parts and install, Rapid charged $227.

Lastly, I looked online and the actual price of a new igniter is about $40.

The service was quick and efficient, with the repair guy being a friendly communicator.

Overall the quality of work was good, but then again it was a 3-minute simple-looking repair. Being charged 1/3 of the cost of my furnace for something that looked so easy to do left a bad taste in my mouth. Given that they were the same cost, I will stick with the bigger, more established companies in the future.