- Approximate cost of services:
- $9,000.00
- Company Response
We appreciate this feedback! Thanks for sharing your experience.
We appreciate this feedback! Thanks for sharing your experience.
Thank you for sharing your experience with us, we appreciate your review!
Repair furnance, replaced PC board
We appreciate this feedback! Thanks for sharing your experience.
Thank you for sharing your experience with us, we appreciate your review!
We appreciate this feedback! Thanks for sharing your experience.
Thank you so much Jane! We appreciate you taking the time to write a review and being a customer of ours! :)
Disappointed after reading rave reviews
Hi Ren, Thank you so much for taking the time to write a detailed review. I am sorry to hear that you didn't receive our normally high level of customer service and install finishing. It was myself that reached out to you upon you bringing the venting termination to our attention (the picture you attached) and I am very glad we were able to get the installers back out with a nice looking venting kit called a bay vent kit, I apologize the installers should have had this with them during the installation so that the call back never occurred but I am glad we were able to get that rectified for you. Just so I am being open and honest to you, us and all that are reading this review I would like to add a notation that the picture you attached was before the cover plate was installed and does not look like this anymore, it now has a streamline venting kit covering the holes as per installation. Regarding the first part of your review I again apologize that there were issues with scheduling. I have reviewed all recorded calls and schedules and I can see that there was a lack of communication between us and yourself. We have very strict policies in place regarding calling customers if we are stuck in traffic on our way out to customer as yourself in Vancouver so I apologize these policies were not followed here. Regarding the re scheduling I apologize for this as the installers are provided with pictures prior to arrival. I know your installation was what is called a low boy installation and has its challenges but I apologize that you were inconvenienced by our lack of preparation. I once again apologize for the re scheduling due to sickness and not receiving that follow up call notifying you or their lateness on the day of the installation.Your review prompted me to review your customer file in detail and speak to my install manager so that we can change how we do a few things to make sure that customers are not experiencing this breakdown in communication, we pride ourselves on our high standards and 99% of the time our customers experience a streamlined service so I apologize you were part of the 1% that have not, we strive for 100% satisfaction and I am sorry that we did not meet our standards with yourself. I can promise you that we take customer service extremely seriously at Canada Furnace. I would like to offer as a way of an apology an extra years worth of free servicing to you. All our installations come with the first years service included for free but just call us after the 2nd year and we will complete this service free as well. Once again I apologize for any inconvenience caused and I really do appreciate your feedback and your business. We very much look forward to serving you in the future and don't forget to call us the next 2 years for your free servicing. Kind regards, Ryan - Operations Manager
What every contractor company should strive for
Thank you so much Eric for your detailed and thorough review. It was a pleasure to read and I really appreciate you taking the time to share your story. I am so glad to read that the install was a success and we met your needs and our high bar for customer service. We very much look forward to serving you in the future and to taking you up on that poker game :) Kind regards, Ryan - Operations Manager
Thank you so much Elaine for your wonderful review, I really appreciate you taking the time to share your wonderful review with us and our other customers. It is thanks to customers like you that allow us to focus so highly on customer service so we really appreciate your business and we look forward to serving you for the many years to come. Kind regards, Ryan - Operations Manager
Thanks Anne for your business and the review!