I’ve used this company over the last 11years and it’s always been good until now. I just needed my stairs and a love seat cleaned, they said I’d be charged the $99 minimum for carpet cleaning even though it was just stairs, and $79 for the love seat. Expensive, but I agreed.
When he left I realized he forgot five stairs(the upper part of our split level). I immediately called and was told they would talk to the technician and get back to me, no call back. Called the next day, same thing, no call back. I ended up emailing and finally got a call. The girl obviously didn’t believe me saying there was 20 stairs, but there’s 25 in my house. She said the $99 only covered 13 stairs and I got 7 for free, that’s not what I was told and that would mean they charge over 7.50/stair, crazy! She said if I wanted them to come back and clean the remaining five stairs would be charged another $99!
I’ll never use them again.
- Approximate cost of services:
- $200.00
- Company Response
Hello there,
since this review is anonymous we are not able to check any of our records.
This does not reflect the standard of customer care we offer our clients nor the promise of service we adhere to. I would please advise to call us and ask to speak to Sam the manager in turn to rectify all of your concerns.
We sincerely apologize for this back and forth, and are waiting for your call.
Thank you,