Service 4 Appliances

Dear Toni,
It is a pleasure of ours to have our customers remember to come back to us again. Customer service is very importat here at Service 4 Appliances and we work extra hard at maintaining a good relationship with all of our customers.
We would like to thank you for writing your review and we hope we hear from you in the future if ever needed.
Regards
Service 4 Appliances

Dear Geoff,
We were sorry to hear about your experience with our company.
We have a dedicated team of hard working, very well experienced technicians as well as customers service skills.
We would like to take this opportunity to explain our side of the story.
First off we would like to start by saying We NEVER charge a customer for service call if you go ahead wth the repair hense service call fee is waived, we also NEVER charge a customer a service call fee if we need to return to the customer unless we are dealing with a different appliance or a completley different issue then from before.
In some cases we deal with appliances that are a bit on the older side meaning they probably will need more work.
We take resposibilities for all of our actions and if we do something wrong we always do what we can to make it right again, however when an appliance fails to function and we did not do anything to cause the problem we charge the standard fee of a service call.
There was most likely a miscommunication with you and our customer service rep.
We hope you will reconsider your opinion of our company and we hope to hear from you if you ever have trouble with an appliance in the future.

Regards
Service 4 Appliances.

Dear Jason,

We were pleased to hear you had such a pleasant experience with our company, and we would like to thank you for taking the time to write us a review. We hope you will remember to call us if you ever have any problems with an appliance in the future.

Dear Liam,
Your review definatley caught our attention.
We would like to start of by saying that we apologize for the bad experience you claimed to have had with Service 4 appliances and to also state a few facts about our company.
First and for most we ALWAYS mention to every client that in most cases our technicians do not carry parts on them. we have suppliers that we order parts from whenever nessecarry. the reason for that is simply becasue we can not return parts once the package has been opened, which is also why we mention to the customer that is in their best interest to have a proffessional do the diagnose to determine if in fact a part is needed at all, that way we can take responsibility if we did do something wrong.
You can not expect a technician to open a new part and install it into your appliance without doing the diagnose and then to also take responsibilitiy if you were the one that did the diagnose and it was obviously wrong.
When a technician does a proper diagnose and needs a part to complete the job we let the customer know in advance how much this part will cost so that the customer can still decide if its in his/her best interest to replace it, if the customer agrees we then proceed and order the nessecary part, once we receive the part we call the customer to set up a second appointment where the customer only pays the remaining balance.
Every single company has different working methods and we truly believe that we are successfull to this day because we get the job done right.
We would still like to thank you for your review, and hopefully in the future when needed you will try to use our services again.

Regards Service 4 Appliances

Dear Jason,

We are glad to hear that enjoyed our services and that you are back in business.
We thank you for your kind review and we hope you will remember to call us for any other appliance repair needed in the future.

Dear Elissa,
Were sorry you had to go through such a bad experience with us.
We reviewed your file and we came accross the charges that were made.
We always charge a service call fee of $80 +HST, we waive the service call fee charge once you decide you would like to proceed with the repair.

What our technician was going to charge you the rest of the amount was to try and fix it without having to use any parts seeing is how replacing a part is always more expensive. only afer a technician completes the full diagnose can he know for sure if the appliance can function properly without replacing any parts, which is why we mentioned to you that in some cases there can be extra charges for labor and diagnose. if he would have repaired it without parts you would have paid the same amount,
We work hard to provide excellent service and we do our best to please everyone but it is obviously impossible.
We hope you will think about the stuation a bit and reconsider your opinion about our company.
Regards
Service 4 Appliances.

Dear Jessica,

Our team here at Service 4 Appliances wants to thank you for taking the time to write us a review.
Customer service is very important to us and we work very hard to maintain a good relationship with all of our customers.
We hope you wont forget to call us if you ever have trouble with an appliance again.

Dear Elizabeth,

We are very happy to hear that you had such a nice experience with our company and we thank you for taking the time to write us a review.
We hope you will rememeber to call us if you ever have a problem with any other appliance.

Dear Dana,

Thank you for your kind review.
We hope you will remember us if you ever have trouble with an appliance in the future.

Dear Magda,

Customer service is very important to us and we work hard at maintaining a good relationship with all of our customers therefor our team here at Service 4 Appliances would like to thank you for taking the time to write us a review and we hope you will remember us if you ever have any trouble with any of your appliances in the future.