Reid's Roofing Ltd

Roofing
Edmonton AB T5V 0A4
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Reid's Roofing Ltd
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96%

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Reviews for Reid's Roofing Ltd

Average customer rating:
9.7 10 (243 reviews)

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Cheryl - south
Cheryl - south
12 reviews Edmonton, AB
8/10

Re-Shingling Roof

We are extremely pleased with Reid's Roofing. Jake did a great job estimating the job and answering our questions. He also provided us with photos of the roof before and after the job which was a nice touch. The crew was excellent, thorough and fast. We went with Malarkey Legacy 50 year shingles so I guess we won't be able to comment on their quality for some time...:-) Cleanup was excellent - we haven't found a single nail! The only small complaint is that we had asked to be notified when the crew was starting the job so that my husband could be there and work from home. However, when my husband didn't receive a call, he called Reid's and was told the crew were on their way or already there. My husband was able to get home and the garage was already half-done which was fine.

Approximate cost of services:
$13,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Cheryl & Rob,

Thank you so much for taking the time to write a review! We apologize in the lack of communication of the exact start date but are happy everything turned out well in the end! We appreciate your business! you will not be disappointed with the shingles you have chosen!

Wishing you a fantastic rest of your summer!

Best Regards,
Calvin Reid

Walter in St. Albert
Walter in St. Albert
1 review St. Albert, AB
10/10

Shingle replacement

Quality, quick, and efficient job done on our roof. Friendly and informative crew. Reasonable pricing and follow up was unexpected. Great communication prior to job and following completion. We would highly recommend Reids Roofing services to anyone requiring roofing.

Approximate cost of services:
$7,200.00
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Company Response

Thank you Walter,
You have hit all of our priorities when we are completing work for our customers. when we are completing any job we put all our efforts in to make sure it is done as if it was our own homes. we are pleased that you are happy with your service and appreciate you taking the time to put in a review.

All the best to you,

Calvin & Jessica Reid

Private User
Private User
Private User reviews Edmonton, AB
10/10

new asphalt shingles and downspouts

I was very happy with the service provided. I had my roof re-shingled last fall, and it looks good. I was especially happy with the new downspouts--they look and function much better than before. The company was timely and professional. The job was completed when they said it would be, and the clean-up was immaculate. I haven't found a single nail. Before the re-roof, I was getting some water in the basement, but that problem seems to be taken care of as well.

Approximate cost of services:
$4,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

thank you happy Customer!

please give us a shout at the office to thank you personally for the review! we at Reid's Roofing always try our best to be there when we say we will be, sometimes mother nature doesn't always allow us to but we sure try. I will be sure to pass the good news on to our crews and in house staff for this glowing review and let them know to continue the great work.

Enjoy your new roof and the hot summer!

Thank you,

Calvin & Jessica Reid

Mick in Edmonton
Mick in Edmonton
1 review Edmonton, AB
10/10

Roof and eves

Highly Recommend! They scheduled job when it was convenient for my family and I. I shopped around in the fall of 2016, Calvin was the only company to followed up with me. In the spring of 2017 he followed up again 6 months later. He gave me a better deal in the spring to earn my business. I shopped his price around a second time and nobody else could beat their deal. His professionalism was nice as the other companies just didn't seem to care, I shopped 3 other companies! The installers did a good job and the manager was sent to inspect after job after it was done. The eves installers did a great job and helped my wife with her rain barrel. THX everyone at Reids. Mick Johnson

Approximate cost of services:
$10,000.00
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Company Response

Hey Mick,

Calvin Here. I appreciate you taking the time for the review and giving us the opportunity to upgrade your home. I always like to touch base with the people I meet with even if they decided to hold off on their projects. You were a great customer to deal with and are please you are happy with the work that was provided. Enjoy the new roof & eaves!

Have a fantastic summer!

Yours Truly,

Calvin & Jessica Reid.

Ursula in Edmonton
Ursula in Edmonton
1 review Edmonton, AB
10/10

Replacement shingles, soffits, fascia and eaves

Reid's Roofing wasn't the cheapest of the quotes I got but they had the Malarkey shingles I wanted and their rating was the best. Having dealt with terrible contractors in the past I wanted to be very picky about who I hired to do this work.

I'm happy to report that not only done my roof look beautiful, two years later there hasn't been a single issue with the work they did. Now I'm going to get them to do all the exterior insulation... and feel comfortable because I trust their work.

Approximate cost of services:
$12,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hello again Ursula,
Its always great to see a past customer again. Of course we would be happy to help with your roofing needs. When people have issues with contractors its always hard to steer away from that stereotype but we sure do try our best to make sure that you are getting quality and our word that the job will be done to not only your satisfaction, ours as well. thank you so much for taking the time to write your experience with Reid's Roofing and I look forward to speaking with you about the insulation.

Thank you very much,
Calvin & Jessica Reid

Jen in Edmonton
Jen in Edmonton
1 review Edmonton, AB
9/10

Roofing on war time bungalow.

Reid's was one of three companies I had come out to give me an estimate on my roof (war-time bungalow). Of the three, Reid's was the most expensive, though there was only a $400 difference between most and least expensive, and there were good reasons for the difference: Reid's estimate offered exact $/ sqft for common issues (extra layers, roof deck repairs) as well as replacing and/or re-flashing all of the roof accessories (whirly-birds, vent stacks, etc.). The other companies simply stated that there may be extras.

The only reason they didn't get a ten is that they ran short of shingles to finish the rear porch (~100 sq ft), so the job took an extra day. The lead worker let me know as soon as he was aware, so the problem was handled appropriately.

The work was done late last fall, and I waited until now to review so I could see how the new roof did over the winter - great!

Approximate cost of services:
$6,000.00
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Company Response

Jen,
I appreciate you taking the time to test our workmanship and quality. Unfortunately sometimes errors can be made but we do our absolute best to make up for them and get things completed in a timely manner. thank you so much for the business and thinking of us.
Thank you very much,
Calvin & Jessica Reid

Leona in Edmonton
Leona in Edmonton
2 reviews Edmonton, AB
10/10

Shingle & Vent Replacement

My house roof desparately needed to be refurbished. After receiving quotes from a variety of contractors, I decided to sign the contract with Reid's Roofing. Although initially Reid's quote was not the lowest, Jake, their estimator, worked to match the lowest price thus allowing me to support a local business. Throughout my entire dealing with Reid's, I found all personnel to be professional, courteous, and willing to deal with all my questions and concerns. If you're looking to have your roof replaced, Reid's is definitely the company for the job!

Approximate cost of services:
$6,400.00
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Company Response

Leona,
Thank you for the glowing review. We really do try our best to make sure all our customers are satisfied and happy from that first initial call. I will let everyone know here how satisfied you were and to continue the great work.

Thank you very much,
Calvin & Jessica Reid

Rob in Sherwood Park
Rob in Sherwood Park
2 reviews Sherwood Park, AB
10/10

New shingles and eavestrough

It is so refreshing to find someone to tell you the truth without a hard sales pitch. I Wanted to know what shingle is the best bang for your buck. Without any hesitation, I was given and answer. Then I was given a explanation why. The crew that installed my shingles, were fantastic. It was like they were never there. All litter was picked up, and driveway and deck was swept clean.

Approximate cost of services:
$9,100.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Rob,
We will be sure to pass along your kind words to the crew that completed your roof.
Thank you very much for taking the time to let others knows of your experience with us & most of all thank you for your business!
Best wishes to you !
Calvin & Jessica Reid

Budna in
Budna in
1 review St. Albert, AB
10/10

Shingles

I was very impressed with the service I received from Reids Roofing. The workers finished the shingles in just over 1 day. The only reason it took longer than a day was due to weather. After looking around the house after the work was complete I noticed that one of the eavestroughs had a small amount of damage on it. I was unsure if it was actually like that before or not so I did not say anything. The supervisor came out for final inspection and told me that it was them that had damaged the eavestrough and that they would be replacing it. I really appreciated the honesty from Reids roofing.

Approximate cost of services:
$8,500.00
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Company Response

Ryan thank you so much for sharing your experience. We apologize again for the inconvenience with the damage that was done but We thank you for your understanding! Your business and recommendation is very much appreciated! Have a great Summer ahead!
Calvin & Jessica Reid

John u in Rochester
John u in Rochester
2 reviews Rochester, AB
1/10

New Garage

Two men sent to do a hip roof on the garage and found every excuse not to do any work. Shingles were sent out short to cover the roof then the shingles needed to finish were sent out and were the wrong colour. At the end there were ridges in the shingles and sloppy work around the roof vents. Hired others to complete the job to specs.

Approximate cost of services:
$5,500.00
1 of 1 people found this review helpful.
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Company Response

Hi John Ursulak,

Although we completed your roof a little over 2 years back in December 2014, we thoroughly remember this project.
We understand that there was issues with the crew we provided and have since let them go shortly after as we can completely agree that excuses don't get the job done.With respect to the shortage of the material, during initial estimation of your project it was estimated incorrectly based on the pitch of the roof and take full responsibility however this is and was in your benefit as you were not charged for the difference in material.

You also mention you hired an outsource to complete the work. We specifically remember and have documented having our service manager Pete out there to complete the project and a full inspection to ensure it was completed to spec.

We are uncertain as to why an individual would desire to write a review on a project that was completed over 2 years ago. And wish that if you have/ had been this unsatisfied for this long you would have come to us sooner with these issues.
None the less, we appreciate your business and the feedback. Feedback like this can only do one thing for our business and that is to help us grow!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reid's Roofing Ltd

Reid’s Roofing and Insulation has served residential and commercial customers in the Edmonton region for the past 15 years. Our owner, Jessica Reid is a hands on entrepreneur who has made it her mission to lead positive change within the roofing industry. Reid’s is different in that we consider the wellbeing of your entire home’s building envelop. We are a one stop shop offering all types roofing solutions, attic insulation, eaves troughs, soffits, downspouts and exterior paneling. We’ve been the winner of the Homestars “best of” in the roofing category for the past 8 years and we currently hold a 97% customer satisfaction score. We rate highest in the reputation and responsiveness categories. We are the experts in our field and you can expect honesty, integrity and a desire to serve from every Reid’s team member

Whatever your roofing needs, give us a call today for a free no-obligation in home consultation ! We’re here to serve you, pick up the phone or email us today. We would be happy to hear from you!

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CATEGORIES
Roofing, Gutters & Eavestroughs, and Insulation
PRODUCTS
IKO EuroShield CertainTeed Malarkey Westform Gentek Alu-Rex Royal Siding Duraflo Suprema Lamanco John Mansville Lux Soffit Mulco Chemlink Edco Kaycan
SERVICES
-Re-Roofing: Commercial & Residential Homes -Flat Roofing Solutions -Insulation -5" Continuous Eavestroughs -Soffits & Fascia -New Construction Homes -Skylights -Repairs
BRANDS
-Malarkey SBS Rubber Roofing -CertainTeed Shingles -IKO/CRC Asphalt Shingles -Westform Metal Roofing
WEBSITE
https://reidsroofing.net/
YEAR ESTABLISHED
2008
NUMBER OF EMPLOYEES
12
PAYMENT METHOD
Cash, Cheque, VISA, Mastercard & E-transfer
LICENSES
COR Safety HAAG Inspector Certification
MEMBERSHIPS
IKO Craftsman Premier + Malarkey Certified Contractor
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
10 Year Workmanship Warranty
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