Reid's Roofing Ltd

Great service from providing an estimate, to the office staff and to the field technicians. Their level of communication and service was first rate. They are starting a reroof on another location next week.

We have a few properties that we have had done by Reid’s Roofing. We have found them to be extremely professional the whole way through; right from Tamara who handles the booking and organizing of projects and Jake and Pete who do the quotes and trouble shooting on the roofs. The nice thing about these guys is they’re not your typical “salespeople” they actually want the best option for you as the consumer and will tell you if a fix truly needs to be done or not rather than trying to pull the wool over your eyes. The most recent we had done they just fixed the “problem shingles” rather than the entire roof. The crew that did the job was friendly and cleaned up so well that they even impressed my father, who is a very hard man to impress! Thanks Reid’s, we will definitely be continuing to use and recommend your services in the future!

I was very impressed with the front office staff with scheduling and follow ups. Ian replaced the eavestough and new gutter guards and facia on our house and garage. He was very efficient, and did a great job on both. We our very relieved not to worry about our eaves troughs overflowing any more. Great company.

We had Reid's Roofing quote my new build for a garage package. The quote came in higher then I had hoped but it was really worth it. The office staff was super friendly and knowledgeable, estimator was informative and helpful in getting all the information required for the different aspects of building our garage, who knew there was so much involved in building a garage. We love We love our new garage. We would highly recommend this company to anyone looking for a knowledgeable friendly company to assist you with your Reno project.

I contacted Tamara at Reid’s Roofing to get a quote done for my parents house and right away she was extremely knowledgeable, make me feel comfortable, and so kind. Jake was the one who did the quote and they scheduled us very quickly. My dad decided to sell the house as is and even though we didn’t move forward with the roofing at the time, they still treated us so professionally and kind. We’ve since booked with them to have the roof done at my parents new house that they’re building and again, we’ve received such incredible customer service, professionalism, they work with our schedule, and a great price! We couldn’t be happier. Thank you to the amazing team at Reid’s Roofing.

I just had my roof replaced by Reid’s roofing.
They say they do things one way……. And actually do it another. I Do not recommend them!!!!!
UPDATE****** I just noticed they also went over some old shingles and did not lay down any membrane or drip edge. Why was this not noticed in the final inspection!!! They were mad they have been out 4 times…. Yet I had to find this. Be prepared to call in a roofer for a final inspection when Reid’s is done. Pics below **********

There were multiple OH&S issues.
First, there was the issue of only ONE worker doing the ENTIRE roof, and without wearing a harness. What if this man fell off the roof?!? What if he fell and got injured or worse….and my CHILD was the one to find him?!?!

Also, it took 2 days - which meant that we couldn’t use the yard because of the overhead work and the nails and debris that were out there. ….. With a full crew, our smaller house would have been done in a day. Also there were HUGE BANGS that shook the house and startled my child, my dog…… and me as well. I’m assuming bundles of shingles being dropped from one level to the lower one. The house shook!!!! I work maintenance and know construction sounds… it was something heavy being dropped.

We are not sure if this man was a subcontractor or part of their staff - regardless, no one ever came to check on him or his work. So you get 1 roofer doing your roof as fast as he can trying to beat the rain , then a “inspector” coming after it’s finished.
Is there the proper number of nails per shingle?!?!?! , are all the barriers laid properly….…..
Supposedly you can tell all that by a final inspection after all shingles are on the roof according to Reid’s roofing.
Reid’s Roofing states the roof is good, BUT they also stated they use crews, harnesses, and inspect during work. WELL I GUESS NOT FOR US!! So if no other rules were followed, how are they so sure my roof was totally done right.?????? !!!!!!!!!!
The malarkey shingles we put on have a huge nailing strip. To have all the low nails is not good. Maybe a bit of a Rush job.

Then there was a lack of communication. We understand that delays happen - but send me emails, call me….they extended some Eavestrough for us and put it down the middle of the garage which we did not want it there. They say they had no direction us…..so why would you not check with the owner first ? Or if your the professional, not ask when it was agreed to during the quote?

The house eavestrough ,garage door , and some siding were left quite dirty when the work was done. We had also picked up quite a few nails after the work was done.
It took the “final inspection” (2 days later) to have things cleaned up. There were also a few other issues, like low nails, siding trim, and flashing not nailed down flat. So now we have multiple caulking spots on our brand new roof , and some that you can see from the front sidewalk.

I work in the Maintenance dept at a Edmonton hospital, and if Reid’s roofing did the same kind of job, we would not be doing business with them again. ( actually they would have been asked to leave for not following oh&s).

My wife was determined to use Reid’s Roofing because they have so many accolades, and came highly recommended….. We are so disappointed. I guess you don’t always get what you pay for.
All I know is what I’ve seen from this company and their good reviews Do Not match up!!!

P.S. So I just had a meeting with Jake. He seemed not to care about the above issues. He stated it was crazy he had to come out 4 times for this issue. Not once did they set a time with us….. wait once, and he was a hour early. I have worked at the Misericordia for 30 years in Maintenance…… and as Jake stated “I don’t know roofing, and your getting a 10 year warranty “. However what I do know is good contractors and in my honest opinion ….this is not one.
I also talked to Jake about the worker. Who is subcontracted. He had admitted about knowing about the unsafe work practices. As my wife and I work in healthcare and deal with work place injuries…..:::this is not cool.

Thank You
All the Best and Take Care!!!!

Another update…..
So 5 areas were redone by Reids. 4 areas where the old shingles were not removed, and new shingles put on top and no drip edge.
I am not happy that the roof passed the final and only inspection, and the customer “ who dose not know roofing” was the one to find the issue.
There have been Many excuses from Reids but no ownership. They say they have been using this installer for years, and I guess I’m the only one he has cut corners with, or no one has gone up and checked their own roofs afterwards?

While Jake was upset with us he had to come out so many times….we are not that happy either. Heck even my neighbors have noticed, and 3 have politely hinted I should have used “their guys”….

Now Reid’s roofing was good at fixing the issues after they were found .
At the end of the day…….Reid’s Roofing might be a good company , but all I have to go on is my experience………And It has Not been a Good one.!! We are all tired and stressed and no one needs extra!!

Very satisfied with the estimate process and the quality of the actual work that was done. Communication with the company was easy and what was promised was delivered. Everything was professionally done.

Reid’s roofing was very thorough from the office staff that took my call and quoted me to their installers who were friendly and courteous working around my family.
Even though there was a delay due to snow the office staff were great at communicating with me when they would show up and get the work started.
I would use them again and highly recommend.

When we had our roof done by a different company years ago, large gaps were left where the pine shakes thickness was no longer filled by the asphalt shingles. After my daughter heard birds nesting over her bedroom last year we realized it was time to do something about fixing these gaps. When my husband called around in the spring most roofing companies wouldn't even book an appointment for us and our smaller job. Reid's Roofing did. Tamara was a pleasure to talk to with when booking appointments/discussing costs/etc. When Pete came out to deal with our issues, he was punctual, professional, timely, and went above and beyond with fixing our roof (noticing more than the original issue and dealing with them all). Given the slope of our property and roof, this included Pete renting a lift to complete the work. The completed work looks great. Every person I have interacted with at Reid's Roofing has been a pleasure to deal with, and the work that as done went above my expectation, for, what I believe, was a reasonable cost. I would have no problems recommending Reid's Roofing for any roofing needs.

I had a handful of shingles blow off the leading edge of my roof in the big wind storm we had a few months back. Reid's was quick to come out for an estimate and actually fit me in to an opening they had earlier than my scheduled repair time to perform the repair. Work was done in a timely manner and the site was left clean.

The one thing I would caution though is they do charge a $150 "diagnostic fee" for coming out and quoting a price that does not come off your charges if you decide to proceed with work (I did not ask if that was the case before hand). They are upfront about the charge but depending on the size of the job it can be exorbitant.

The estimators visit was about 1/2 hr. He spent about a minute on the roof, about 4-5 minutes explaining the repair and the remainder of his time was spent trying to up sell me on additional work and service packages. As mentioned they are upfront about the charge but I was disappointed that I was basically paying them for a sales call.

I understand that estimates take time, fuel etc and often doesn't lead to actually getting the work so I have no problem with a fee (and obviously agreed to it) but the amount of the fee for my particular job in comparison to the amount of time the estimator spent doing the estimate didn't seem to be proportional in my mind. On a large roofing job it would be reasonable, for my job it was 1/3 the cost of my entire repair (repair was $550) and the estimating part literally took no more than 5 or 6 minutes so the cost didn't seem to match with the amount of time spent doing the estimate. For a large job where measuring etc was required it would be reasonable.