Watermart

Water Filtration & Purification
Toronto ON M4M 3L1
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88%

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Reviews by rating (past 12 months)

Reviews for Watermart

Average customer rating:
9.9 10 (648 reviews)

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Kelvin O.
Kelvin O.
3 reviews Markham, ON
10/10

Water softener

Can’t say enough about the service and professionalism of the Watermart team. I don’t typically give reviews but was compelled by the 5-star service. With a plethora of great choices available, I landed on Watermart (twice) thanks in large part to the exceptional and expeditious service provided by Donna. She answered every one of my questions all the while not making it feel like she was pushing me on the product. The installation was just as efficient. Ken did a marvellous job (both times) making sure I knew what he’d done and answered any questions I had with operation and maintenance, although to be quite honest the units are very self sufficient. My only job is to fill the salt bin. All that said, the Watermart team performed at a level that exceeded my expectations.

Approximate cost of services:
$1,700.00
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Company Response

Hi Kelvin. Thank you so much for your kind words. Thank you as well for choosing Watermart. Finally, thank you as well for posting a review - despite that it is something you don't do often. We know that there are lots of choices out there. Therefore, we do work extra (extra) hard to ensure that we distinguish ourselves from the crowd. And Donna is great, isn't she? It is also a policy never to try to close the deal. We do feel that great products, pricing and service is a formula that sells itself. I'm also very happy to hear that you were happy with Ken. He is our head technician with almost 15 years of experience. Thank you once again. Please get in touch anytime if you ever have questions. Sincerely, Dave, Donna, Ken and the rest of the Watermart Team.

Private User
Private User
Private User reviews Toronto, ON
10/10

Upgraded Home Water Filtration System

We have a 20 yr old water system, and was tested the water for heavy metals and found the City water was not a good quality. A friend suggested an upgrade was required. He suggested WaterMart as he had done an upgrade a few years ago. The company came for an inspection, explained the choices and alternatives very well and installed the new system all done within a week. Great service. Special thanks to Ken who worked with us and did the install and Donna in the office, great support

Approximate cost of services:
$3,800.00
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Company Response

Hello. I'm so glad that your friend referred us to you. This is always the most complimentary business to get and we sincerely appreciate it. I'm happy to hear that you felt we gave you good advice and choices and that the installation went smoothly. Ken and Donna are both great people to work with and it's great news to hear that you were pleased with the service they offered. Please let us know anytime if you have follow up questions. Certainly always happy to help. Many thanks for your business and for your kind review. Sincerely, Dave, Donna, Ken and the rest of the Watermart Team.

Jason in Toronto
Jason in Toronto
10 reviews Vaughan, ON
10/10

Water Softener Replacement

The folks at Watermart were very helpful, answering all questions, giving us a number of options (without pressure), and the serviceman who installed our new water softener system was efficient and polite, again taking the time to answer all questions and troubleshoot our piping system (we added a bypass for our fridge). They also called the following day to check in, which we greatly appreciated. We are very satisfied with our purchase.

Approximate cost of services:
$3,000.00
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Company Response

Hi Jason. I'm very happy to hear that you felt you were given good advice and options without feeling any pressure. It is a company policy never to try to "upsell" anyone into anything. We pride ourselves in offering advice first and foremost - and this translates into long term relationships and referrals. I'm very happy to hear that the technician was polite, took his time to answer questions and did a little extra to get things installed to your satisfaction. Thank you for taking the time to review Watermart and for your business. Please be in touch anytime if you have questions. All the best, Dave and the rest of the Watermart Team.

twong500 in Toronto
twong500 in Toronto
0 reviews Toronto, ON
10/10

Reverse Osmosis Filter Installation

This is my second system with Watermart. I recently moved and have been so happy with their product and service that I had to get another one installed right away! Dave and his team are always friendly, knowledgable and helpful!

Approximate cost of services:
$150.00
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Company Response

Hello! Thanks so much for choosing Watermart for a second time. The best kind of testimonial is repeat business. We were certainly happy to help you get setup with drinking water in your new home. Please get in touch anytime if you have questions about your system or drinking water generally. Congrats on the new digs! Sincerely, Dave and the rest of the Watermart Team.

Toby, Beach
Toby, Beach
4 reviews Toronto, ON
10/10

Such a pleasure to deal with. A breath of fresh air!

I fully trust Watermart and highly recommend them for their expertise with installing and maintaining various kinds of water filters. And especially for their wonderfully friendly service!
We first used Watermart in 2014 when we installed a whole home filter in our old house and we have recently asked them to return to install a similar filter in our new house, along with an under counter system.
Each interaction with their sales team, technical advisors and installation experts has been a pleasure and I look forward to using them for years to come.

Approximate cost of services:
$2,270.00
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Company Response

Hi! Thank you so much for your recommendation and your business - over so many years and in two homes! It's so great to hear that your experiences with our staff have been positive. We too look forward to servicing your systems in the future. Please don't hesitate to give us a call any time if you have questions. Sincerely, Dave and the rest of the Watermart Team.

Serhiy in Toronto
Serhiy in Toronto
0 reviews Toronto, ON
10/10

Excellent filter and very fast and neat installation

everything fits perfectly,there is free space for trash cans.The master cleaned everything after installation.The filters work perfectly, the water is tasty, the pressure is strong. Watermark can change filters every year, Great!.

Approximate cost of services:
$1,200.00
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Company Response

Hi Serhiy. I'm very happy to hear that everything fits and our technician left everything neat and tidy. Most of all, I'm glad to hear that you are happy with the product water. And yes! We will give you a call when your system is due for service. Many thanks for your business and for your kind words. Sincerely, Dave and the rest of the Watermart Team.

Private User
Private User
Private User reviews Toronto, ON
10/10

Reverse osmosis residential water system

Best customer service ever! Everyone I spoke to was courteous and responsive. Great communication throughout. Real people answering the phone! Terrific products. From start to finish this was the most satisfying experience I’ve had with a professional company in a very long time. I highly recommend you get in touch for all your water needs.

Approximate cost of services:
$800.00
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Company Response

Wow! Thank you so much for the glowing review and for your business. It is such a great thing to hear: "Most satisfying experience I've had with a professional company in a very long time". Great great news. This is what we work towards every day. Thank you so much for your business and your kind words. Let us know anytime if you have questions about your system or water issues generally. Sincerely, Dave and the Watermart Team.

Mark
Mark
1 review Toronto, ON
10/10

Water Softener

Great pre/post service and install. Quick/Clean job and already enjoying the soft water. Highly recommend to anyone looking to get a Water Softener or Filtration System. Prices were also the best I found when shopping around.

Approximate cost of services:
$1,800.00
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Company Response

Hello Mark. I'm so happy to hear that you were happy with the service we offered and that the installation went without a hitch. It's always good news when I hear the word "clean" associated with an installation. It means that our staff continues to respect our customers homes they way they would respect their own. I'm also glad to hear that you are happy with our pricing. Please get in touch anytime if you have questions. All the best! Dave and the rest of the Watermart Team.

Robert & Rosemary in Toronto
Robert & Rosemary in Toronto
12 reviews Toronto, ON
10/10

Annual whole-house water filter replacements

We've been happily using Watermart for our whole-house water filters for many years. Service has always been first-class, prompt, courteous. The best. We just had our annual replacements done for our water filters. Ken did the main job and was shadowed for the occasion by an administrative staffer, Mike. I watched the whole process, done quickly and meticulously by Ken, all while he patiently answering my questions. Ken is really experienced, knows what to do and does it cleanly and carefully. When he's on the job, it is always very reassuring to know it will be done properly with minimum fuss. It was also great talking to Mike who helped Ken and also patiently answered my questions. I usually get to talk to Mike on the phone. It was good to finally see him in person. This job shadowing really helps to build familiarity and good relationships. WaterMart filters and service are the best. Highly recommended.

Approximate cost of services:
$160,000.00
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Company Response

Hi Robert and Rosemary. Once again, thank you for your business. I also really appreciate that you took the time to write us such a comprehensive review. Ken is our head tech and I'm sure is one of the most experienced technicians in the city. I'm happy to hear that you appreciate his thoroughness. Mike is our Service Manager he finds it beneficial to periodically get out with the techs to keep his skills fresh and to build a sense of team. Thank you once again for your business over the years and your recommendations. Please let us know anytime if you have questions. All the best. Dave, Ken, Mike and the rest of the Watermart Team.

Brian Yonge-Eglinton
Brian Yonge-Eglinton
24 reviews Toronto, ON
10/10

Whole Home Chlorine Filter and Under the Sink Filter system

This week we switched to a new drinking water system and added a whole house chlorine filter . The installation was done by Zia and we couldn't be happier. We have had a reverse osmosis system for many years and by far Watermart's service from the ordering process to the installation is superior. Donna was very helpful explaining the options and Zia was incredibly skilled and kind over several hours of installation.
The prices are also fair. Highly recommend.

Approximate cost of services:
$2,000.00
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Company Response

Hi Brian. Thanks so much for your business and your kudos. We all love the words "by far" when comparing how much better our service is to that of your previous supplier. We work very hard to ensure all of our customers are happy. Zia does great work and is great to work with. Donna is also a pleasure to work with. I'm very happy to hear that you are happy with the service they provided. Thank you once again for your business - and for your recommendation. Please get in touch anytime if you have questions. Sincerely, Dave, Zia, Donna and the rest of the Watermart Team.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Watermart

Water Filter Systems, Water Softeners, Reverse Osmosis, Office Water Coolers, Cottage Water Systems, Commercial Water Systems, Ultraviolet water purifiers - Sales and service since 1991. Our Service Area: Greater Toronto Area, Toronto, North York, East York, Thornhill, Richmond Hill, Stouffville, Oakridges, Weston, Aurora, Newmarket, Markham, Scarborough, Etobicoke, Mississauga, King City, ...
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