Watermart

Water Filtration & Purification
Toronto ON M4M 3L1
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Write a Review

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88%

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Reviews by rating (past 12 months)

Reviews for Watermart

Average customer rating:
9.9 10 (648 reviews)

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Raj
Raj
29 reviews Toronto, ON
10/10

Filter replacement

Scott was right on time to do our annual filter replacement. Despite having a very sore back, he was his usual friendly self and worked quickly. He answered all my questions. Great service. We'll be using them again.

Approximate cost of services:
$200.00
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Company Response

Hi Raj. Thank you the great feedback. Scott is a trooper (his back continues to be sore) and I'm very glad to hear that this is recognized by a customer. Thank you once again for your business, Raj. Please give us a call any time if you have questions. Sincerely. Dave.

KATHY from Markham
KATHY from Markham
1 review Markham, ON
10/10

Water Filtration

I went with Watermart at a friend's recommendation and they were the first of 3 companies on my "short list" but due to Scott's friendly and amazing knowledge, I didn't even bother with the other 2 companies on my list!

what I loved about these guys was the fact that they just stated the facts about their products; they didn't push me one way or the other (ie. I hate it when companies try to upsell me aka spend more money) so I was very comfortable during our entire conversation.

They were friendly and knowledgeable and installation was fast and efficient.

Approximate cost of services:
$980.00
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Company Response

I do love hear that we make the "top 3". But what I love to hear more is that a customer doesn't bother to call the other 2. We do have a strict "do not try to "close the deal" or upsell policy". People do like hearing straight talk and that is what we give. I have passed your kind words on to Scott and he passes back his thanks. Please let any of us at Watermart know if you ever have any questions about your system or water issues generally. Thank you once again. Dave.

Yulia from Richmond Hill
Yulia from Richmond Hill
1 review Richmond Hill, ON
10/10

Yearly water filter system maintenance

Scott did an excellent maintenance job. He is professional, efficient and friendly - a pleasure to deal with. We've been Watermart's customers for years and are very satisfied with their great service and product.

Approximate cost of services:
$300.00
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Company Response

Hi Yulia. It is great to hear that you were happy with Scott's professionalism. I have passed on your kudos and he passes back his thanks. Many thanks again for your business over the years. All the best! Dave.

Amy from Gormley
Amy from Gormley
1 review Gormley, ON
10/10

Water Filter Replacement

This is a great company with exceptional customer service. Lauren is pleasant to deal with on the phone when making an appointment. I was very happy with the service Scott provided--he was very friendly and helpful as he replaced my water filters. I will definitely continue to use WaterMart in the future.

Approximate cost of services:
$400.00
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Company Response

Hello Amy. Thank you so much for your review and for your business. I'm glad to hear that you were happy with our customer service and with the service call itself. Please let me know any time if you have questions. Thank you once again. Dave.

Shereef in North york
Shereef in North york
2 reviews Toronto, ON
10/10

Water Filter

Unbelievable service combined with a great product make for an extremely pleasant way of doing business. Everyone I dealt with at Watermart was great. From Dave calling me at 11pm to ensure he responded to my questions right away, to Lauren who worked really hard to ensure that my appointment was convenient to me and last but not least, Scott who is an absolute perfectionist and ensured the install was clean and tidy even in areas that can't be seen. A real pleasure to do business with.

Approximate cost of services:
$1,200.00
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Company Response

Hello Shereef. Thank you so much for your business and for your kudos. It's always great to hear when people are happy with how our team comes together on a project and that they are happy with the process and the end result. Please let me know any time if you come up with more water questions. All the best. Dave.

Doinita from Thornhill
Doinita from Thornhill
7 reviews Markham, ON
10/10

kitchen water filtration system

We recently installed a new water filtration system as we found the quality of our tap water has deteriorated over the years . We chose Water Mart because of the great reviews. Great customer service! Scott, the technician was very knowledgeable and friendly. We would highly recommend "Water Mart" to anyone interested in installing a water filtration system!

Approximate cost of services:
$1,000.00
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Company Response

Hello Doinita! I love to hear the words "Great customer service!" I'm also glad to hear that you were happy with Scotts service. Many thanks for your business and the great review. All the best. Dave.

nancy harris from Toronto
nancy harris from Toronto
1 review Toronto, ON
10/10

annual servicing of water filtration system

Watermart installed my system 6 years ago and has come to change filters, replace whatever parts necessary and generally service the equipment .It has worked well from day 1, and their service is easy, quick , efficient and they leave it very clean.

Approximate cost of services:
$160.00
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Company Response

Hi Nancy. Thank you so much for your business over the years. It is really great to have clients that come back to us year after year (and write us great reviews!). As always, please let me know if you have questions. Many thanks again! Dave.

Andy from Mississauga
Andy from Mississauga
3 reviews Mississauga, ON
10/10

Water filtration system service

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I had to cancel my first appointment the day of and when I called the office looking to reschedule, the staff was very kind about it. Great customer service.

Answered all my questions with an understanding tone and a smile. Never made me feel like I was bothering him.

Approximate cost of services:
$230.00
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Company Response

Hi Andy. It happens. No problem at all. I'm so glad to hear that we were able to answer all of your questions satisfactorily and that you were happy with the service. If you come up with more questions, please let me know any time. Thank you once again. Dave.

Brendan from Toronto
Brendan from Toronto
1 review Toronto, ON
10/10

Service of reverse osmosis system

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

The Watermart technician arrived right on time for the appointment. He finished the job within a reasonable time and answered all of my questions beyond expectations. He was very courteous.

Approximate cost of services:
$200.00
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Company Response

Hi Brendan. I'm always glad to hear when the technicians exceed expectations. I have to say that we have a really great team and I'm lucky to have them with me. Thank you once again for your business and your review. All the best. Dave.

Jenny from Vaughan
Jenny from Vaughan
1 review Vaughan, ON
10/10

Drinking water system servicw

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

It was very nice that they called to tell me technician would be delayed. I also appreciated that he told me that my system should be replaced next year - he was here a long time and I appreciated that- culligan used to be in and out

Approximate cost of services:
$200.00
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Company Response

Hi Jenny. No one wants to be waiting around wondering whether a technician is going to show up or not. That said, I am sorry that we were running behind schedule. And yes, every year your system should be properly sanitized - and this takes time. I'm glad to recognize that we do a thorough job. Thank you once again for your business and for your great review. Please let me know any time if you have questions. Sincerely. Dave.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Watermart

Water Filter Systems, Water Softeners, Reverse Osmosis, Office Water Coolers, Cottage Water Systems, Commercial Water Systems, Ultraviolet water purifiers - Sales and service since 1991. Our Service Area: Greater Toronto Area, Toronto, North York, East York, Thornhill, Richmond Hill, Stouffville, Oakridges, Weston, Aurora, Newmarket, Markham, Scarborough, Etobicoke, Mississauga, King City, ...
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