I only have had work exposure with PLM and Gus over a very short period of time so cannot comment on long term actions or result. However, in this short time I have found him to be a man of his word, delivers on promised dates (weather effects excluded), communicates well with me on work required and for an owner actually rolls up his sleeves and does the work. He worked yesterday (Saturday) on his own to start and finish a project that had been delayed by rain, stayed at it for over 5 hours and had a very dedicated purposeful approach to what he was doing. So far he appears to be concerned that I, the client, am happy with the work, that the price he quoted is fair,and that he delivers when promised.I will update this review further once I have worked more and longer with him, and the results of his efforts to get my back lawn looking good, pays off. To this point, however, I do not feel I have made a mistake going with his company. UPDATED - All of the work noted above on the back lawn has now had a chance to grow. I don't have to say it - visitors who saw the lawn in the past and see it now are shocked at how wonderful it is. That one day of hard work plus regular water turned my back yard into an amazing visual. Now people come and automatically ask "What did you do to your lawn? It is the best I have even seen it?" My simple answer is "I retained Progressive Lawn Maintenance and Gus - I got that lawn. His hard work and good service paid off." You too can get that result. Just contact Gus.