United Alarm

Home Automation
Calgary AB T2Y 3M9
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72%

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Reviews by rating (past 12 months)

Reviews for United Alarm

Average customer rating:
7.6 10 (170 reviews)

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crystal in Calgary
crystal in Calgary
1 review Calgary, AB
8/10

alarm system

Great customer service. Great alarm system. Installed in a timely manner. Great installer very friendly and explained how to work system. Great price for safety and security. Peace of mind.

Approximate cost of services:
$500.00
1 of 1 people found this review helpful.
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Company Response

Hi Crystal
Thanks so much for the great review and choosing United Alarm - we know there are lots of options in Calgary so we truly appreciate your business

Private User
Private User
Private User reviews Calgary, AB
0/10

Security

Don't use this company! This company is fine until you want to leave. We were treated terribly when leaving despite being a long-term customer. We are very sorry we ever used this company.

Approximate cost of services:
$30.00
2 of 3 people found this review helpful.
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Company Response

We are so sorry to hear about the negative experience you received from our cancellation department. United Alarm policy is that we needed a signed cancellation letter to cancel any account. As United Alarm is responsible for the security if over 60000 home in Calgary alone, this can seem to be a little more work then canceling your cable. Can you please contact our account manager at 403-261-8838 and let us know what happened? This way we can see what went wrong and what we can do to fix this moving forward.

Kind Regards
United Alarm

Private User
Private User
Private User reviews Calgary, AB
0/10

Security System

After going with this security company for more than 8 years I moved and I was still obligated to pay for the security system in the old house when I did not even live in the city. I had to go on disability for a high risk pregnancy and could not pay for this service in a city I did not even live in for only one month because I had to wait for the disability forms/cheques etc. After only one month of non-payment in 8 years they threatened to put a lien on my old house and ruin my credit. This is complete overkill for being a good customer for 8 years, not living in that city anymore and a situation I could not control.

Approximate cost of services:
$300.00
1 of 2 people found this review helpful.
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Company Response

We are so sorry to hear about the negative experience you received from our collections department. If you could please contact Rodrigo our accounts manager at 403-261-8838 so we can look into what happened, and how we can avoid this kind of customer service in the future appreciated

Arlene in Calgary
Arlene in Calgary
1 review Calgary, AB
8/10

Alarm Installation

We contacted three alarm companies, including United Alarm. We selected United Alarm as our alarm provider because we felt their approach was straightforward, direct and upfront. The salesperson came to our home and advised as to what we needed versus some other companies that decided our needs based on some questions over the phone. Our salesperson, Bob, was informative and never tried to get us to sign up "on-the-spot". Rather, he advised we consider his suggestions and call the next day. We feel United Alarm is very competitively priced and good value.

Approximate cost of services:
$600.00
1 of 1 people found this review helpful.
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Company Response

Hi Arlene,
Great to hear! Thank you for taking the time to put in a review.
Bob has been with us a long time and is very experienced in his field. It is always great to hear when customer have a positive experience with not only our company but our sales team as well.
Please don't hesitate to call us for any future needs you may have.
Sincerely,
United Alarm

Mohammed in Calgary
Mohammed in Calgary
1 review Calgary, AB
10/10

united alarm

great service, they replied to my question with in minutes with the answers to what i was asking for best customer service thank you very much for your help .

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

Hi Mohammed
Your kind words are sincerely appreciated.
Thank you for supporting a local Calgary company.
United Alarm Systems Inc

VGN in Calgary
VGN in Calgary
1 review Calgary, AB
6/10

United alarm service quality and ending contract issues

Great service. Feel safe. Was with them for five years and felt safe with the response.

Their dealings in case of ending the service even without contract in place was not a good experience.

Approximate cost of services:
$19.95
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Company Response

We are so sorry to hear about the negative experience you received when canceling your account. United Alarm policy is that we needed a signed cancellation letter to cancel any account. As United Alarm is responsible for the security if over 60000 home in Calgary alone, this can seem to be a little more work then canceling your cable. But this is only done as our customer safety is our top priority.
We look forward helping you with your security needs in the future. Please let us know about our past account as you will receive a credit for all returning customers.
Kind Regards
United Alarm

Sanjiv in Calgary
Sanjiv in Calgary
1 review Calgary, AB
10/10

United alarm service

These guys are excellent alarm service providers. Advised about the service best suited to our needs. Installation service guy was very courteous, quick and efficient in installation. They also offer excellent referral bonus as opposed to other companies which gave us quote. Highly recommended.!!!!

Approximate cost of services:
$153.00
1 of 1 people found this review helpful.
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Company Response

Hi Sanjiv
Thank you for your review of our services. It’s customer like you that helped make us Calgary Larges locally own security companies.
Kind Regards
United Alarm

S & T in Calgary
S & T in Calgary
1 review Calgary, AB
10/10

Security Alarm Reactivation

The phone service was quick, efficient and the technician was friendly and knowledgeable and answered my questions in details. I appreciate United Alarms and would recommend it highly. Many thanks!

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your kind words

sentii in Calgary
sentii in Calgary
1 review Calgary, AB
9/10

Alarm Service

Wanted to get service from a local company and decided to take a chance with United Alarms. Andreii was an experienced installer showing up and completing the install and cleaning up after he was done. In an age of outsourcing, it helps knowing that the service is local. Have had no problems and complaints in a month and half since we moved here. Great job United Alarms.
Cheers
Santosh

Approximate cost of services:
$35.00
1 of 1 people found this review helpful.
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Company Response

Hi Sentii,
Thank you for taking the time to put in a review.
It is always great to hear when a customer has a positive experience with not only our company but our tech team as well.
Please don't hesitate to call us for any future needs you may have.
Sincerely,
United Alarm

ibe_pcjl in Calgary
ibe_pcjl in Calgary
1 review Calgary, AB
10/10

Alarm System

These guys are awesome! Easy to deal with, catered to what we just wanted and needed. Installation was a breeze! They did not have installation fees as opposed to other companies we've inquired from. Highly, highly recommended!!

Approximate cost of services:
$23.95
1 of 1 people found this review helpful.
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Company Response

Thank you for the kind review and the continuous support of United Alarm - it is certainly customers like yourself that have made United Alarm the success it is today
Thank you for supporting a local Calgary company.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about United Alarm

Introducing Calgary's #1 privately-owned residential and commercial security company! Since 1990, United Alarm has installed over 60, 000 security systems in Calgary, and has a 99% approval rating among our multitudes of customers. This is proven by being named the Consumer’s Choice Award winner 7 straight years in a row! ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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