United Alarm

I was with united alarm first then got my father in laws signed up as well.I ended up canceling my service after the contract was done we had our alarm go off one night from garage door they called from the office and asked of we were ok and if we wanted a security to come take a look I said yes she called back saying there were none in the area and asked if I wanted police dispatched I said jo as my husband had already gone out to see. I called the office and told them what had happened and they said that they would investigate qnd call back no body ever called me back anyways my father in law signed up as well he had a sensor malfunction not allowing them to set alarm they came out and fixed it only if he signed up for another 24 months which he did not to long after that another 2 sensors malfunctioned when j called in he said that we have to charge him to come out and fox them being a senior and in fixed income he didn't he could set his alarm for several months when u called back to see what we could do he tells me let him sign another 24 months we will come out and fix it .bunch of RIp offs with terrible customer service !!!

Went to sell this property in August 2018 we discovered that there was a Notice of Security Interest applied against our property on May 28, 2008 (10 months after we purchased the home), in the amount of $1216. Upon investigating this Notice, we discovered it was United Alarm Company . There was never any renters by the name that the Security Lien was filed against. The name that appears on the Security lien is not the name of the previous owners from whom we purchased the house.
We called the Land Titles Office and were informed that anyone can put a Notice of Security Interest against any property. They do not vet the legality of such an action. They advised we should call the Alarm Company and have them remove the said hardware. There was no hardware in the home. We can only assume that there never was a system installed. Spoke with Jahan at United Alarm and he stated because of the Privacy Act, and that we were not the names on the Security Lien, he couldn't give us any information. He advised that with the accumulated interest we owed $20,000.+ but we could settle for $1500. Because we had an offer for the sale of the house pending, we had no option but to pay the ransom money. It is extremely upsetting to us that United Alarm Company 3515 32 St NE #200 can get away with this type of actionr. We understand that it is illegal to install this type of hardware in a rental home to anyone other than the owner. If that is the case, how can United Alarm then do exactly that? In a fair world, United Alarm would be forced to repay us the ransom money that we had to pay them in order to sell the house.

BEWARE OF THIS COMPANY

picked up parts for our new door installation so that installers could reinstall sensors for our alarm system

picked up parts for our new door installation so that installers could reinstall sensors for our alarm system

I recently had issues with my bills. The United Alarm team were helpful in getting me to the right department. They were helpful with their recommendations and dealt with my situation in a professional manner. Satina - operations manager reached out to me to follow up and I was extremely satisfied with the compromised. Great customer retention and service.

We have been using United Alarm for approx 5 years and wouldn't think of going elsewhere. The monitoring fees are very reasonable and they now offer doorbell cameras which we just added. Best of all....they are a local company! That means that when they call you are talking to someone in Calgary and you get a quick response!

The service we have received from United Alarm over the past several years has consistently been excellent. We can leave our house with the alarm system activated and feel at peace of mind. I would highly recommend United Alarm.

Thank you Gerald for helping me choose a home alarm system & plan tailored to my needs. Installer was prompt & service was completed quickly. No pushy sales tactics which I like. Will definitely refer friends & family.

Don came to look at the issue I was having with our DVS camera set up. He was both very technically knowledgeable about the system, software and peripheral issues and most efficient in getting the problem resolved in a reasonable time. Could not have asked for better service!

We recently moved into our home. It had an existing alarm system. We wanted to see if it was in good order or if it had to be replaced. A United Alarm representative came out and did a through review and found it satisfactory. He replaced the battery and walked us through very easy to follow steps how to use the system.

We signed with United alarms this summer, Bob came to our house and gave us his word that United is the right choice and we will never be left feeling unsafe or without working equipment for any period of time. ( we’ve had bad experiences in the past with our other alarm company )
Bob gave us his word and Cell number so we signed up.
Friday before sept long our alarm disarmed itself. We called United and they told us that either we got hacked or Honeywell sometimes performs updates on the panel that disarms your system but they don’t tell you when this might happen. We where left for the long weekend feeling unsafe, no support or answers from United only that sorry it’s the long weekend. Tuesday afternoon came around no one contacted us I had to call in and they told us sorry it wasn’t Honeywell. It’s could be your panel or a hacker. She proceeded by telling me that anyone with the internet and a computer can hack United alarm it’s just that easy this day and age.. I think everyone should know this. They sent us a tech yesterday to look at the equipment and he was even confused why he was there and offered no solution.
The salesperson should make clients aware it’s a hacker friendly system.