Five Star Painting Mississauga

Priya is a very dear customer. My attempt from the beginning was to provide a good end result - a house that looks beautiful, which it really did ... the colors were stunning and there was a huge transformation that took place arond the house. The process starts with picking good colors, along side make it convenient for the customer as much as possible - arranging the job for a timeframe as per customer's convenience and finishing the job within the committed budget - no down payments to put the customer at ease.

We do this for customer after customer and I beleive some of the testimonials on this page bear testimoney to the fact.

Painting is an inherently messy process. It is not a mechanical process, and with upto 6 people in the house for three days there is a lot of movement that takes place.

When the job takes place we do tell the customer to sit back and relax and at the time of the final walkaround point any deficiencies which will be taken care of.

At the time of the final walkaround I met Priya and his husband. They pointed out a few things e.g. they asked me whether the cuttings around the crown molding were as they were supposed to be or was the patching done properly - I explained to them the standard in the business that if u stand a couple of feet away from the walls there should nothing that is visually displeasing - they inspected and agreed.

At the time of making the payment she asked me if I could send someone later if they discover anything that they might have not noticed before - I told them that u r covered under warrenty and told them to send me later any pictures of any areas that they may be dissatisfied with - i arrange service calls every couple of weeks and in that service call I will take care of that.

She sent me an email a couple of weeks later in which she requested a few touchups. Unfortunately, I missed that email but when i did come across it I immediately responded to it and asked her for a convenient time to send my painter. At that time Priya had a baby arriving so she got busy for some time. When she did become avaialable again I paid her a vsiit immediately and settled her concerns as mentioned by her.

THANK YOU FOR YOUR KIND WORDS. SEEING YOU HAPPY MAKES OUR DAY. IN THE FUTURE, WE LOOK FORWARD TO BE OF SERVICE TO YOU, AND YOUR FAMILY AND FRIENDS.

Tanya is very dear to us as a customer. I have tried my best not to leave her unhappy. I am a liitle surprised myself with what happened - the crew completed the job and she was very happy afterwards and made the payment after complete inspection (no down payments are taken by us to put the customer in complete control). She got in touch the next day with some requests - these were most probably not noticeable at the time by either the client or the painters. In my contract I tell the clients that any touchup or warrenty requests can take 2-3 weeks to schedule. There is a rationale behind it: we are typically booked out for two to three weeks. When I get a service request I put it in the schedule so that proper amount of time and effort may be allocated to it. Tanya's son's birthday was coming up so she was in a hurry to get it done - I did mange to send in a couple of people the next day who arrived at her place very late at 630pm and worked for a couple of hours to get most of it done but then had to leave because it was bedtime. The next day it was not possible to arange for anyone because I had no one in the area; therefore, i went to Tanya and paid her an amount that was determined to be the cost of doing it elsewhere (1 person's full day's wage @$20/hr) so that her preprations for the birthday do not suffer in any manner. She was pretty happy and we left with a friendly hug and smile.

THANK YOU FOR YOUR KIND WORDS. SEEING YOU HAPPY MAKES OUR DAY. IN THE FUTURE, WE LOOK FORWARD TO BE OF SERVICE TO YOU, AND YOUR FAMILY AND FRIENDS.