Urban Roofing & Consulting

Replaced our roof & 2 skylights & Urban Roofing did a fantastic job. After receiving 5 different quotes from roofing companies we decided to go with Urban Roofing. One of the reasons was that they were the only company who noticed we had 2 sets of shingles on our roof that needed to be removed so no hidden costs added after the fact. Other companies that came to quote seemed to just look for ways to add to our cost. We were pleased with the price Shaun quoted & he kept us posted on the install date & was always quick to respond with any questions. Crew arrived when they were suppose to, very professional service, install & cleanup. Our neighbours even commented on what a great job they did compared to companies they recently used. No complaints & highly recommended.

Shaun Stratford is a professional contractor who is very easy to work with and has a strong and dedicated team. The Urban Roofing crew worked hard and did an excellent job, completing my roof on time. Within and hour of Shaun's personal inspection and a very thorough clean-up, a truck came to take the bin away and my roof and property looked great. I am very please with my decision to go with Urban Roofing.

I strongly recommend you contact Shaun Stratford and have every confidence that you'll be glad you did.

Dale Sinstead

If you want to work with a contractor who displays personal and professional integrity, dedication to his trade and great customer service, look no further than Shaun at Urban Roofing. I obtained 3 different quotes(had 5 scheduled but one never showed and the other didn't have a permit to work in my area so he could only supply me with tips, couldn't actually do the work). All 3 quotes were within a few hundred dollars of one another for the same work; strip existing shingles and fibreboard roof deck and replace with plywood, GAF timberline shingles and accessories, and replace all roof vents and knock down remainder of my chimney. After verifying city permits and insurance coverage for each company I decided to go with Urban Roofing; not because it was cheaper but because of the following reasons:

*Easy to reach, quick to respond. The longest I waited for a response from him, via either email or phone was about 24hrs
*Shaun personally went up on my roof on the day of the quote and told me things about my existing roof that none of the other 2 companies I got quotes from did.
*Advised me of the hole in my existing roof and provided advice on having whomever I chose as my contractor to include a patch of that hole in the cost of the roof to hold me over until I could get the full roof replaced.
*Spoke to me frankly, didn't try to sell me on stuff I didn't need
*Provided a full written quote, detailing exactly what work would be performed and how.
*Company has experience in both residential and commercial roofing even being called to perform work out of province-this too me shows the quality of the work they do
*Smaller company, about 15 or so employees. No outside subcontractors. Shaun advised that he would have 4-5 roofers working on my house(1000 sq ft) to make sure they would finish in one day.
*He charged me nothing to take down the last few layers of the unused chimney; other companies were going to charge from $300-600 to do it. (note-this was not a full chimney dismantle, just about 4 layers; there may be a cost for a full chimney dismantle due to the extra weight in the bin, I don't know)
*I was able to deal directly with the owner, no sales people.
*They had the highest liability coverage of any of the contractors I spoke to
*I simply got a good vibe from him and Steve, his right hand man as I call him. I didn't sense any BS or sales tactics.

Once I hired Shaun my appointment was made for a Sunday, less than one week later(unusual day for roofing but the weather was going to be good, they were going to be getting busy in the coming weeks and due to the poor shape of my existing roof, it was considered a priority). Shaun sent out a guy to patch up the hole at the peak on the Thursday which was good since it poured the rest of that evening and possibly into the weekend.

Materials and bin were delivered on the Friday, bin was picked up on the Monday. There weren't 4 guys there, there weren't even 3 guys there on Sunday. There were no fewer than 6 roofers working on my roof that Sunday; Shaun included. At times I counted 8 guys! They started at 815A and were finished around 5P, taking only a few short breaks from what my neighbours and I could tell(I was in and out all day). They worked with quick efficiency; roof was stripped in no time and they had guys working on all sides of the roof at the same time; there was no waiting around until all the roof deck was put on before doing the ice/water barrier; once the plywood was down, another guy was working on the ice barrier; then the deck armour over the rest of the roof; as that was being done, the shingles were going down right behind. There were guys on the ground bringing up supplies, cleaning up wayward shingles and garbage, someone else cutting plywood.

When the work was done, they cleaned up after themselves. They had out rakes, shovels and brooms as well as the magnet broom to pick up any loose nails. One of my biggest issues with any contractor is cigarette butts thrown on my property. They did a very good job of minimizing this; I did still find some here and there and a handful of nails but nothing major.

Now a job like this doesn't often come without a few hiccups. We did have a few instances that came up however Shaun was very quick to respond to my concerns and we had them resolved within 72hrs.

A-I had asked for some of the good bricks from the chimney to be kept aside in case I needed them for future replacement on the house itself. While this information was communicated by Shaun and Steve to the other roofers, apparently they forgot. Shaun got on them at the end of the night to locate them but turns out that none of the ones they could find were of any use anyway.

B)one of the roofers dropped a nail gun from roof height onto my front stairs damaging one of the treads pretty badly; there was also damage to one of my back stairs. No problem though as Shaun personally came back and replaced both treads himself.

C)-Another issue did arise with one of his workers over a mistimed and unwarranted prank(meant to be funny but caused both Shaun and I undue anxiety) however, being true to form and taking personal responsibility for the actions of this one roofer, Shaun resolved the issue to my satisfaction within 48hrs. Shaun notified me right away of the issue, apologized on behalf of his employee, offered corrective action to me due to the inconvenience and immediately took care of the situation with his employee ensuring the issue would not occur again.

In each of the above instances, Shaun could have easily fluffed it off as simply a part of doing business and placed blame on the employees themselves. But he didn't. He was sincere and remorseful, and took responsibility. He thinks of the customer first and places himself in their shoes. He is dedicated to his trade, honest, acts with integrity, leads by example and expects the same from his employees. I would hire Urban Roofing again anytime.

Over the winter I had massive Ice Damming on one of my rental properties. After calling many contractors who offered to smash the ice out I called Shaun at Urban Roofing, having read some reviews online. Shaun was the only one to walk me through the process of WHY ICE FORMS. No one else offered any solutions as to why it was happening. They were the only ones interested in fixing the problem not offering a Band-Aid solution as he called it. “You’d save a ton of money by not hiring us, we’re gonna figure out why its accumulating and then stop it”. Because of the liabilities and potential damages I hired them to do an inspection, and I’m glad I did. He showed that the insulation was weak and there was heat loss from the home with no air movement. Although, the cost was well above what I wanted to spend I hired them to fix the insulation and roof. After Urban Roofing was done there was minimal to no ice. I wasn’t thrilled about doing the roof over the winter months but I was desperate to remove the ice properly and stop the leak in the house. I would not hesitate to call Urban Roofing although they are expensive it was done right the first time. Worth the money in the end.

Mark St. Catherines

Urban Roofing was an excellent company to deal with. We had a couple of quotes from other roofing companies, but Shawn gave us a much better price. We were very impressed with his presentation. He gave fantastic customer service and so did his employees. Excellent to deal with, exceeded our expectations.

We called Shaun at Urban Roofing when we lost some shingles in a wind storm. He personally came out the very next day, and did the repair on the spot! He barely charged us - more than reasonable! He was professional and friendly, and we will definitely call Urban Roofing for any future needs, and encourage all of our friends and family members to do the same!

I had Shaun's company at my house to replace the roof over our garage. I have nothing but fantastic things to say about Shaun and his company! Right from the start he was very friendly and VERY knowledgable. Him and his crew were in and out within one day, worked very efficiently and tidy as well! There was absolutely no mess left behind and I had no worries at all. An absolute pleasure to work with from start to finish with very competitive pricing as well. I would highly recommend Shaun and his company to everyone I know!

Found these guys on Homestars. Shaun came and introduced himself with a friendly handshake and I told him the persistent leak I'd been having with the roof, that had supposedly been installed 2 yrs. ago, on the house i had recently moved into.
He went up and had a look and came down with pics. in hand to tell me he could fix it for a few hundred dollars. But said he wouldn't because the fix would last a year or two at the most and then I'd have to fix it again. Even though the roof was only two yrs. old there were so many mistakes in the installation (which made the warranty void)
it was virtually useless to try and fix it, when we really needed a new roof. He then showed me the pictures to prove it. Without getting into to much detail, suffice to say some of the mistakes were glaringly obvious, even to someone who knows nothing about roofing (I shingled a garage once).
Anyway after several quotes from other companies, like, "Sure I can fix it for five hundred bucks", to....I'll cost HOW MUCH!!! to replace the roof?
I trusted my instinct and went with Urban. It helped that his quote was one of the more reasonable, but they were great. Shaun amicably addressed every concern I had and his manner was professional His crew were respectful and courtious.
Shaun showed me closeup pictures (it's 3 stories up and I ain't goin' up there) and explained everything
Can't say enough. I highly recommend Urban.

Our roofing project was rather complicated.
Our attic was poorly vented, so ice was forming on the inner plywood above our bathroom shower. As well, snow was getting in through the contractor-style plastic vents. Mold had also started to form on the plywood, so I could see we needed a roofer who had the smarts to re-engineer the attic's air flow.
Shaun from Urban diagnosed the problem, replaced the rotten plywood, brought in some heavy duty vents, and re-shingled the roof. Problem solved.
Roof looks great and functions perfectly.

Great company! Shaun was fantastic. He is very personable and easy to talk too. Provides great advise and has a very creative eye. He tells you straight up if something is wrong or done incorrectly. Provides solutions quick and easy and is always willing to help no matter what he has on his plate. Impeccable timing the job was done and cleaned up incrediblly fast. His crew did a great job and worked really hard to get the job done. My house looks completely different and all we changed were the shingles! I love the look of the house now and I owe it all to Urban Roofing! Thank you so much for doing such a good job!! I would recommend this company to everyone!!! :-)