Stone Edge Snow Removal

They always come at least once. I'll give them that. It might not be until midnight, or if it snows during the night they might not show up until noon the next day. Eventually they do come. But that's a far cry from what they promised. Phone calls reach answering machine which is overloaded. Emails are not answered. Won't be using them again next year.

I decided to give these guys a chance when I moved to Riverside South. On the small snowfalls, they came and cleaned it out fast. We then get hit by a large snowfall, they are nowhere to be found. 14 hours pass and over a foot and a half of snow later and still no Stone Edge. I eventually get home late after work and shovel for an hour to get my car off the road onto my property. What they say on their website and what they do are two different things. Many of the neighbors around us just shoveled their driveways instead of waiting for Stone Edge to show up. My reason for snow removal was because I have a bad knee and will definitely feel this the next day.

I used Stone Edge for a few years. While generally snow removal was done in a timely manner, I was very unimpressed with the customer service and lack of communication. I addressed a serious issue with the company a number of times (violating a law) and never received the decency of even a phone call back despite several attempts and requests they call me back. And, he never stopped doing what he was doing.

For this reason alone, I switched service providers for this season and am much more satisfied with the quality of service. Stone Edge doesn't seem to care about customer satisfaction or addressing the concerns of their clientele and for this reason alone they lost my business.

Have used this company a couple of years now and very pleased. During a snow storm will clean the driveway multiple times unlike others who will wait until the snow has stopped.

We have been using Stone Edge for 4 years now and they have provided excellent service. The snow gets removed even before we awake and when we come home, they have typically returned to tidy up the end of the driveway of the very heavy blockage created by the city plows. On-time, every time, no complaints.

They were always on time, we have no once had to call them to come plow the snow so that we can get out in the morning, They come again once the snowplow has gone by in the morning. Something I really like is that you only give a partical payment at the beggining until you can see how well they are doing and than you can give them the rest of the money