The Deck Store

From the time we first met Stan and Terry, we were thoroughly impressed with their professionalism and attention to detail. Any minor issues were corrected quickly and without fuss. The design that Stan and Terry came up with works great in our backyard and we couldn't be happier with our new deck. Thanks again and we would definitely recommend.

Very one I dealt with was very professional. From start to finish they were on time , on budget and no request was too much. All my questions were answered and/or remedied almost immediately. From sales to construction, they are top notch! Stan and Terry you are the best! L

My deck has a small crack and I have an installation issue they (Deck Store )are shying away from.The deck store had cut the board for convienient fit beneficial to themselves They have said the board manufacturer is no longer in business. Beware of the long warranties promised !!!! They want $400.00 to repair because of the contraction and expansion and the manufacturer is no longer in business. I can repair the crack myself ....why should I ???I signed and paid for a depreciative 25 year warranty and 5 yr workmanship. The after service is poor ( I had to call twice after been promised a visit 2 weeks prior.) I really did not expect the after service to be so bad.I am disappointed with the deck store.

Overall , i'd say i am pleased with the end product but found this company rather disorganized and somewhat unprofessional. It appears as though they hired a carpenter off the street to do the job who knew next to nothing about the job / plans. If we we were not watching on a daily basis, not sure what we would have got. I think we would have had a better expereince in hiring our own carpenter as they really had no oversight on the project- so why pay a premium for this.

We had our old deck removed and a new, two story deck planned by and installed by the deck store. They were great. They arrived on time and completed the project within the scheduled time. We had one minor issue with the plan where the specs were short by one foot and was going to result in the privacy fence partially blocking a window. The sales rep was quick to come out and view our concern in person and have their engineer come and confirm if it could be safely extended and still meet code...it could. As a result of their prompt attention the issue was resolved without any delay to the project or additional cost to us. I would recommend them.

design mistakes. poor response time after contract signed.
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I had ordered some cedar caps for my deck...drove all the way from North York to find out they were the wrong ones. Then when I decided to cancel they charged me a 20% restocking fee (which isn't advertised anywhere).

BUILT OUTDOOR ROOM AND AFTER SALES SERVICE WAS GREAT.
ASK FOR STAN. WE USED COMPOSITE DECK MATERIAL AND REALLY LIKED IT. WE USED REAL CEDAR DFOR THE TRIMMINGS. PRICE WAS NOT CHEAPEST BUT NOT MOST EXPENSIVE WITHIN OUR UDGET FOR SURE.

The people at the Deck Store really knew their stuff and offered great suggestions. The installation team was exceptional with incredible attention to detail. We were very happy with the final product and are proud to entertain guests now!